OnPage

01/15/2026

Experience streamlined alert management with OnPage’s automated alert routing and on-call management system.

Acting as a central command center, OnPage efficiently directs alerts from various sources like email, monitoring, ITSM, and chat apps to the designated on-call service owner.

By freeing technicians from constantly watching for alerts or remaining in a state of hypervigilance, OnPage enables them to focus on their core responsibilities with the assurance that they will be promptly “paged” of any incidents.

Learn more: https://www.onpage.com/products/incident-alert-management-for-it/

01/15/2026

How it Works: OnPage Live Call Routing ☎️

1. Caller dials a dedicated OnPage number
2. Based on your organization's schedule configurations, the right on-call person receives the call on their mobile phone
3. If answered, the responder connects on a live call with the caller to resolve their problem immediately
4. If not answered, the call is automatically escalated to the on-call group
5. Plus, in the unlikely case no one responds, the caller is prompted to leave a voicemail that then escalates through the team again as a loud, persistent OnPage alert

With live call routing, teams can ensure that no critical client need is missed and the org’s reputation stays intact.

Learn more: https://www.onpage.com/products/live-call-routing/

11/26/2025

To everyone working an on-call shift this Thanksgiving weekend, we’re wishing you a calm pager and a little extra time with the people you love. Thank you for all you do from everyone at OnPage!

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10/22/2025

MSPs are juggling everything...monitoring, cybersecurity, patching, ticketing...and still expected to deliver flawless support 24/7. But with the right toolkit, it doesn’t have to feel like chaos.

From RMM to PSA and alerting platforms that never sleep, the best MSP tools of 2025 are changing how teams manage clients, prevent downtime, and stay secure.

Which tools are worth the investment this year? 👀

Read the full breakdown:

This blog reveals the top MSP tools in 2025 and outlines what to look for when investing in these particular options.

10/21/2025

Judit Sharon's most recent article "Closing the EHR gap: Smarter clinical communication for modern healthcare" simultaneously discusses how EHR systems transformed clinical workflows and how they can be improved through integrations with real-time clinical communication and collaboration.

Check it out:

Insights from Judit Sharon, CEO & founder of OnPage

10/17/2025

Uh oh...

10/13/2025

Everything you need to know about MTTR ⏰

Mean Time to Respond (MTTR) is a key reliability metric that measures response from the moment an alert is sent to the moment that it is acknowledged by the incident responder.

Reducing MTTR can significantly improve client relations and prevent minor issues from turning into major ones.

This blog reveals the secret to swift incident response ❗

Check it out: https://www.onpage.com/need-know-mttr-matters/

10/09/2025

When patients call your practice, they are looking to speak with a comforting, compassionate voice.

However, when your clinicians are delivering quality care in the office, sometimes, answering the phone just isn't feasible.

So, many teams partner with a HIPAA compliant answering service!

In this blog, we compiled a list of the top 9 HIPAA compliant answering services to help your team partner with a solution that fits their needs.

Check it out: https://www.onpage.com/top-9-hipaa-compliant-answering-services-2025-guide/

10/03/2025

It's October 3rd...we had to.

10/02/2025

If you’ve ever found yourself stuck debugging a CrashLoopBackOff, this one’s for you.

Here’s a quick guide to resolving these most common Kubernetes errors and getting your cluster back online:

❗ImagePullBackOff or ErrImagePull
❗CrashLoopBackOff
❗Insufficient CPU or Memory
❗Service Not Accessible

Check it out: https://www.onpage.com/kubernetes-incident-management-a-practical-guide/

09/26/2025

Top 7 Features to Consider When Choosing a Communication Platform:

⚠️ Automated escalation
🩺 Role and shift based message routing
🔗 Unified communication hub
🧠 Smart prioritization
🔇 Boundary controls
✅ Audit ready tracking
⚙️ Seamless integrations

Judit Sharon breaks these features down in her latest blog "Beyond the EHR: Rethinking Clinical Communication in Healthcare"

Check it out:

Sep 242025 Beyond the EHR: Rethinking Clinical Communication in Modern Healthcare Judit Sharon By Judit Sharon, CEO and founder, OnPage. Electronic health record (EHR) systems now serve as the central nervous system of modern healthcare. They streamline documentation, bring care teams together and g...

09/19/2025

You may think your organization is HIPAA compliant.

But if you are still using pagers, it might be time to think again.

Sure, there are ways to use pagers in a compliant way, however they aren’t natively HIPAA secure and breaches aren’t uncommon.

And let’s face it, confusing code words and callback numbers just waste time and frequently are the cause of miscommunication.

So, clearly it’s time for an upgrade.

Click here to secure your data and keep patients safe: https://www.onpage.com/hipaa-compliant-texting-app/

OnPage provides a reliable, HIPAA-compliant texting app with full audit trails and enterprise capabilities.