01/20/2026
You may have come across Verizon’s recent outage caused by a software issue that placed added strain on emergency and communication services. While emergency access to 911 is typically maintained during such events, some reports suggest that this service may also have been disrupted for a small number of Verizon users.
Incidents like this serve as an important reminder that digital operations teams, not just in telecom but across every industry, need to regularly test and validate their systems. That includes monitoring and observability tools, as well as incident alerting and on-call management platforms, to ensure critical events don’t go unnoticed when it matters most.
That being said, in a digital world, incidents are inevitable. The goal isn’t perfection, but preparedness. By routinely testing these systems, workflows, and integrations, teams’ preparedness can be significantly improved.
Staying ahead is not about eliminating risks; it’s about making sure that the right people are reached at the right time, every time.
For teams looking to strengthen their outage communication strategy during critical incidents, this ebook outlines practical best practices for notifying incident response teams, employees, and external stakeholders when it matters most.
Learn More: https://www.onpage.com/it-resource-library/best-practices-for-outage-communication/
