04/29/2026
Ian’s nomination was recieved from a patient and read:
Ian truly exceeded expectations. From the moment he greeted me, he was warm and approachable, making conversation feel natural and even enjoyable with his easy sense of humor. He took the time to gather a thorough understanding of what brought me in, asking thoughtful follow-up questions and listening with genuine care. His empathy and attentiveness never felt rushed—he made it clear that my experience and concerns mattered.
Although I typically see Dr. Birkett, Ian went out of his way to say that even though he isn’t Dr. Birkett’s nurse, I should feel comfortable reaching out to him anytime if I need anything. That level of initiative and kindness left a lasting impression
Ian, we appreciate your dedication to a great patient experience, compassion and customer service. We are so proud of you and you are very deserving of this award!