21/06/2024
The pinnacle of Abraham Maslow's Hierarchy of emotional needs is altruism, which is in part what drew me to Public Adjusting as I enter my 7th decade of life. Those with claims big or small claims need guidance though the ever more complicated process, and perhaps this would be how I “gave back”. It has been, at times, extremely rewarding.
When my counterparts approach a loss with integrity, the interaction is professional and respectful and productive. We may have differences, but these are supported by interpretation of data and not personalized. They are debated until an impasse is reached. Sometime the impasse is escalated and sometimes we agree to disagree. Regardless, I’m grateful for our interaction and the wisdom these professionals have shared with me.
Today, claims adjusters are taught to ghost entirely. Don’t return telephone calls. Don’t respond to email communications. New hires are indoctrinated and read scripts rather than being educated about coverage, mitigation and restoration. It seems they have never critically read the policy that indemnify the losses. They don’t understand that they were contracted to provide a service. Few could define the purpose of insurance in three words.
But the worst thing I encounter: Seasoned competent adjusters, that understand their responsibilities to their customers, have been stripped of their autonomy and authority. Shame on you for disgracing your most valued assets, our profession, and the industry.
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