Arrow Continuing Healthcare Consultants

11/02/2026

What I Consider When First Assessing a Potential CHC Case

When families first make contact about NHS Continuing Healthcare, the role of an initial conversation is to establish whether what is being described has the hallmarks of a credible CHC case.

That assessment starts with how care is actually being delivered across an ordinary day and night: what support is required, how often, by whom, and whether it involves skilled clinical oversight rather than routine assistance with daily living. It also involves looking carefully at whether the available evidence supports the picture because CHC decisions must meet a legal, evidence-based test.

A short, focused discussion is usually enough to clarify whether a case warrants further assessment, whether evidence needs strengthening, or whether responsibility is more clearly rooted in social care.

This is the focus of ARROW’s latest newsletter, which explains how these early judgements are made in practice:
https://www.arrowchc.org/what-i-consider-when-first-assessing-a-potential-chc-case.html

ARROW Continuing Healthcare Consultants

25/12/2025

Wishing you all a very Merry Christmas and a Happy New Year! Xx

08/11/2025

New from ARROW — Lasting Power of Attorney for Health and Welfare: Why It Matters for NHS Continuing Healthcare

Families often ask us:
“How does a Health and Welfare LPA actually work when it comes to NHS Continuing Healthcare?”

Our latest Info-Newsletter and Info-Pod explain it clearly — what the law says, how LPAs are registered and verified, and why certified copies are so important when dealing with GPs, hospitals, care home providers or Social Services.

It’s short, practical, and designed to make sense of a subject that can feel complicated and overwhelming.

👉 Read or listen here:
https://www.arrowchc.org/info-newsletters--info-pods.html

💬 Need clarity about your own situation?
You can now use our new 'Book a Quick Chat' feature — a free, informal half-hour conversation at a time that suits you.

No commitment, no pressure — just the chance to ask questions, get clarity about your options, and find out whether we can help you move things forward.

Book your chat here:
https://www.arrowchc.org/book-a-quick-chat.html

Because in a complex system, sometimes one calm conversation is the best place to start. 💛

05/11/2025

New from ARROW CHC: honest insight into whether CHC may apply, without obligation.

A new way to get clarity about NHS Continuing Healthcare (CHC).

Many families come to ARROW CHC unsure where to start — uncertain whether CHC might apply, or simply needing an honest view of what’s realistic.

The ARROW CHC Eligibility Review provides that clarity.
It’s a one-off, independent review of health and care needs, mapped carefully against the formal CHC domains, with a detailed written report delivered within 24 hours.

This gives you the understanding and evidence to move forward in whichever way feels right — whether you continue independently or decide to seek representation later.

🔹 Learn more about the Eligibility Review:
👉 https://www.arrowchc.org/arrow-chc-eligibility-review.html

If you’re not ready for that step yet, you can also Book a Quick Chat — a free, informal conversation to talk through your situation and what options might make sense next.

🔹 Book a Quick Chat:
👉 https://www.arrowchc.org/book-a-quick-chat.html

Both services are designed to help people feel informed, not pressured — because good decisions start with clear understanding.

🌐 Find out more at arrowchc.org

08/10/2025

New from ARROW Continuing Healthcare Consultants — “Book a Quick Chat”

We’re delighted to share a new feature on our website designed to make it easier for families to talk through their loved one’s care needs.

Many people come to us before they’re sure whether NHS Continuing Healthcare (CHC) is the right path to take. Often, they just need a calm, honest conversation about what’s happening and a bit of guidance on what to consider next.

Our Quick Chat option offers exactly that — a free, informal conversation where you can share your concerns, ask questions, and start to make sense of the choices ahead.

Whether you only need ten minutes or prefer to use the full half-hour, we’ll listen, explain how CHC fits into the wider care picture, and help you feel more confident about what to do next — whether that involves CHC or not.

If you’re a care professional, adviser, or service provider, this is also something you can easily recommend to families who feel unsure where to begin. It’s approachable, no-obligation, and genuinely designed to help people understand the system before any big decisions are made.

👉 Book your Quick Chat here: https://www.arrowchc.org/book-a-quick-chat.html

Contact ARROW
📞 Call or text: 07376 916536
💬 WhatsApp or voice note: 07376 916536
📧 Email: info@arrowchc.org
🌐 Visit: www.arrowchc.org

01/10/2025

One of the questions I hear most often is from families with elderly relatives in hospital: what happens at discharge, and how does this link to NHS Continuing Healthcare (CHC)?

Our latest newsletter — Hospital Discharge and NHS Continuing Healthcare (CHC) — sets out what to expect. It explains the four discharge pathways, what national policy says about reablement and short-term support, and the key questions you can ask to make sure there are no gaps in care or funding.

CHC is supposed to be considered in the community after discharge. In practice, it’s rarely mentioned — and too many families end up paying for care that should be covered in full by the NHS.

You can read the full article here:
https://www.arrowchc.org/hospital-discharge-and-nhs-continuing-healthcare-chc.html

If this sounds familiar and you’d like advice on whether your loved one may qualify for CHC, I offer free consultations and practical support.

Contact ARROW

📞 Call or text: 07376 916536
📱 WhatsApp or voice note: 07376 916536
✉️ Email: info@arrowchc.org
🌐 Visit: www.arrowchc.org

20/09/2025

👋 It’s been a while since we posted here, but we’ve been busy supporting families through one of the toughest challenges they face: securing NHS Continuing Healthcare (CHC).

CHC is meant to provide fully funded NHS care for people with the greatest health needs. Yet too often, families are left paying huge sums because they’re told their loved one’s needs are “social” rather than “health.” What many don’t realise is that the law is already on their side.

Landmark cases — from the Leeds Ombudsman (1994) to the Coughlan judgment (1999), and later decisions like Pointon and T v Haringey — established the NHS’s duty to fund care where needs are primarily health-based. But in our experience, these cases are rarely mentioned in CHC assessments.

📢 Our latest newsletter explains the history of CHC and why these rulings still matter today.
👉 https://www.arrowchc.org/the-origins-of-nhs-continuing-healthcareain.html

If you or someone you know is facing the CHC process, we’re here to help:
📞 Call or Text: 07376 916536
📱 WhatsApp us or leave a Voice Note
📧 info@arrowchc.org
🌐 www.arrowchc.org

ARROW Continuing Healthcare Consultants helps families in Norwich and across the UK access NHS Continuing Healthcare funding. We provide expert support with eligibility assessments, applications, and appeals, ensuring you understand the complex rules and

13/08/2025

🎉 Exciting News from ARROW CHC! 🎉

We’re delighted to share that ARROW Continuing Healthcare Consultants is now an Affiliate Member of the Society of Later Life Advisers (SOLLA).

SOLLA works to ensure older people and their families can access trusted, specialist financial advice. At ARROW CHC, we focus on helping clients secure the NHS Continuing Healthcare funding they’re entitled to — and we know the best outcomes happen when expertise is shared.

This new affiliation means stronger connections, better collaboration, and more support for people navigating the complexities of care and funding in later life.

🎥 Watch the video to find out more!

20/04/2025

🌸💛 Happy Easter from ARROW 💛🌸

Easter is a time of hope, renewal, and reflection — and for me, it’s also a reminder of why I started ARROW.

My journey began while supporting my mum through the NHS Continuing Healthcare (CHC) system. It was confusing, frustrating, and often felt unfair. What I learned through that experience changed everything — and I now use that knowledge to help other families fight for the care their loved ones are entitled to.

At ARROW, I provide guidance through CHC applications and appeals, making a complex process clearer and more manageable — especially for those who feel overwhelmed and unheard.

If you’re struggling to navigate the system, know that you’re not alone 💬💛

Wishing you peace and strength this Easter 🌼

Ros
📞 07376 916536
🌐 www.arrowchc.org

03/02/2025

🔍 SOME SURPRISING FACTS ABOUT NHS CONTINUING HEALTHCARE (CHC)

Many people are unaware of these key facts about NHS Continuing Healthcare:

✔️ Accommodation costs are covered if they are part of the overall care need.
✔️ Social care costs are included when they are necessary to meet health needs.
✔️ Care can be provided anywhere – at home, in a care home, or another setting.
✔️ Friends or relatives can provide care and still receive funding.
✔️ CHC is not means-tested – your finances do not affect eligibility.
✔️ A diagnosis isn’t required – eligibility is based on the level of care needed, not a specific condition.
✔️ Many eligible people have never even heard of CHC!​

💡 Could you or a loved one qualify? Don’t miss out on funding that could cover 100% of care costs!
​
Contact us today to find out more:
📞 07376 016536
🔗 arrowchc.org
🌍 info@arrowchc.org

Call now to connect with business.

13/01/2025

🚨 Struggling with NHS Continuing Healthcare? We’re Here to Help! 🚨

Navigating the NHS Continuing Healthcare (CHC) process can feel overwhelming, but you don’t have to face it alone. At ARROW, we specialize in helping individuals and families secure the CHC funding they’re entitled to. 🏥

💡 Did you know?
Many people miss out on CHC funding simply because they don’t know how to present their case effectively. That’s where we step in. With a proven success rate for our clients so far, we make it our mission to ensure your loved one’s needs are recognised and assessed fairly.

✨ What We Do:

✔️ Assist with Checklist and DST Assessments and submit third-party requests for medical records.
✔️ Cross-reference evidence with NHS criteria to build a strong case.
✔️ Provide expert advocacy during the Checklist and Decision Support Tool (DST) assessments.
✔️ Assist with appeals and retrospective funding cases.
✔️ Ensure proper procedures are followed, giving grounds for appeal if necessary.

📞 Book Your Free 15-Minute Consultation Today!
If you think your loved one may qualify for NHS CHC, or need help with an existing application, don’t wait—let’s talk! We’ll guide you through every step of the process, from gathering evidence to presenting a compelling case.

💬 Contact us today to learn more or visit our website for more details!
📲 Message us directly on Facebook or call us on 07376 916536

🔗 Click here to find out how we can help ➡️ arrowchc.org

🛡️ At ARROW, we advocate for your family with care, compassion, and results. Let us give you the peace of mind you deserve. ❤️

Call now to connect with business.

24/12/2024

Merry Christmas and a Happy New Year from ARROW! 🎅