15/12/2025
Polite Plea - URGENT appointments - these are for patients who NEED to be seen urgently on the day.
Clinical Pharmacists at most high street Pharmacies (such as Boots) can offer you appointments for minor illnesses, coughs, colds, cut fingers, small injuries etc. Please consider using this for advice and treatment of Minor cuts, aches, and pains, Coughs, colds, and flu symptoms, Skin infections and rashes, Upset stomach or general sickness.
An urgent on-the-day GP appointment is for conditions that need quick assessment but aren't life-threatening emergencies (like needing A&E), covering symptoms that are severe, worsening rapidly, or causing significant concern, such as high fever, severe pain, breathing issues, signs of serious infection, acute mental health crises, or sudden neurological problems, ensuring prompt care to prevent deterioration.
We want to make sure that patients with the most urgent health
needs are prioritised and receive the right care as quickly as possible. We only have so many hours in the day (and only so many Clinicians on hand to deal with Urgent cases whilst still seeing patients for Routine appointments) and at the moment the demand for appointments is huge due to winter illnesses.
What happens when you call:
Our trained Reception team will ask you a few short questions when you call. This is to help them direct you to the most appropriate care as quickly as possible. They may suggest that you need to seek advice from a Pharmacist, Optician, a Dentist or 111.
111 Online is a fabulous resource for guidance on Self-Help - https://111.nhs.uk/triage/check-your-symptoms
Many thanks for bearing with us during this busy time.
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