13/02/2019
The following was posted today on OHOHCANADA or CanLyme (I don't remember already!) on Facebook. I copied and pasted..
IGENEX TESTING: Kit and I sent our blood to IGeneX two weeks ago. When I called for the results this week, they told me that we couldn't get them until our health care provider has seen the results first. This is the same line they told us 2 years ago. I reminded them that in 2014, the U.S. Department of Health and Human Services (HHS) issued a final rule that granted a person direct access to their lab results without having to have them sent to a physician first.
Then the story changed. The rep then told me we could have our results if we faxed 2 separate letters with our names, dates of birth and our signatures on both, requesting the release of our results. The FAX number is (605) 424-1196: "Attention Customer Service." If you don't have a fax machine, send an e-mail.
If you have sent blood to IGeneX, you are entitled by US law to have your results sent directly to you. Don't accept anything less. Some unscrupulous Canadian physicians are telling patients their IGeneX results are "negative", when they really are "positive".
- John
