NWRH

NWRH With a large team of multidisciplinary health professionals, NWRH boasts strong community connections and a passion for supporting ‘healthier people’.

Operational since 1993; NWRH are providers of allied health, home & community aged care, disability, carer support, mental health & wellbeing services to over 50 communities in rural, regional & remote Queensland. A provider of culturally competent community based and outreach health care services since 1993; NWRH is a vibrant not-for-profit organisation servicing over 50 communities throughout remote and rural Queensland.

HAPPY 15-YEAR WORKIVERSARY 🥳Tomorrow marks a momentous 15-years of service for our very own Chief Executive Officer John...
06/02/2026

HAPPY 15-YEAR WORKIVERSARY 🥳

Tomorrow marks a momentous 15-years of service for our very own Chief Executive Officer John Cain!

Starting out his journey in the position of Management Accountant, John then worked his way to Chief Financial Officer and Company Secretary before accepting the role as Acting CEO in February 2020.

Guiding the organisation through the thick of a pandemic with his valued calm and intuitive leadership style; John then was instated as CEO in 2021.

Visiting from our North West office; NWRH Executive Manager Rahni Cotterill commended John for being "a CEO who takes it upon himself to not only interact with and acknowledge every staff member, but also every key stakeholder right across our vast service footprint; which is no small task given we service in excess of 50 locations".

Adding "all to often John is acknowledged by third parties for his dedication and leadership style; a style that is reflective of how we as an organisation value our people and our communities".

Join us in congratulating John in the comments below 👇🏼

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Pictured L>R: Trina Matthews- Executive Manager People and Culture, Heidi Bliesner- Quality Manager, Phil Ihme- Executive Manager Mental Health and Wellbeing, John Cain- Chief Executive Officer, Rahni Cotterill- Executive Manager Allied Health and Community Services, Sarah Bohan- General Manager Allied Health and Marianna Masiorski- General Manager Mental Health

FUN FACT FRIDAY‼️Did you know the NWRH Central Intake team is a powerhouse of just 6 people, processing an average of 68...
06/02/2026

FUN FACT FRIDAY‼️

Did you know the NWRH Central Intake team is a powerhouse of just 6 people, processing an average of 680 referrals a month? 🤯

Working somewhat behind the scenes from our Townsville office; these ladies are often the first point of contact for our clients, ensuring every referral is processed and initial appointments are scheduled in a timely manner.

The NWRH Central Intake team strives to ensure every client's journey commences with a seamless and timely start and we can't stress enough how important their role is to our organisation 🧡💙💛

FINANCE... Where your dreams go to get denied for being 'outside the budget' 📈📊 Meet the 6-person powerhouse team that i...
05/02/2026

FINANCE... Where your dreams go to get denied for being 'outside the budget' 📈📊

Meet the 6-person powerhouse team that is 'NWRH Finance' 👋

Matthew- Executive Manager Finance and Corporate Services, Venessa- Team Leader, Tania- Accounts Receivable, Julie- Payroll, Tanya- Reception & Administration & missing in action Teresa- Accounts Payable

Managing ALL financial transactions for the entire organisation; this team gives the typical perception of 'finance' a run for its money.

While they manage everything from payroll for close to 190 employees; through to processing 100's of monthly invoices for payment; through to entire program budgets, Team NWRH Finance also enjoys:

😎Fantastic Fridays- where sunglasses are often needed to gaze upon their bright coloured outfits
🍭Lolly Jar- The infamous treat you may receive if you place your decimal points in the correct place
🍔Tuckshop Day- Where they collectively sample some locally prepared delights that leave the rest of the office resenting their vegemite sanga

At NWRH we value our staff and welcome any ideas that make day-to-day operations just that little bit more fun and enjoyable

MEET THE TEAM 👋👋Turning the tables, we thought it would be great to introduce you all to our resident paparazzi (the one...
03/02/2026

MEET THE TEAM 👋👋

Turning the tables, we thought it would be great to introduce you all to our resident paparazzi (the one we all hide from); our very own Media, Marketing & Communications Officer Katie 🤳📷

🧡Tell us about your Professional Background?
I began my role with NWRH as a contractor based out of Mount Isa back in 2015, through until 2020 when I went on maternity leave.

After a move to Townsville I recommenced my role as part of the corporate team based in our head office in early 2023.

I have a degree in Small Business Management majoring in Marketing & another in Event Management & have been working in the media, marketing, public relations & events sector since 2002 when I moved to Mount Isa & commenced a role as an Account Executive for the local am/fm radio stations.

💙What Does Your Role with NWRH Entail?
As the Media, Marketing & Communications Officer I work alongside all levels of our team to ensure all of our external communications are in-line with our guidelines & policies, & best highlight the amazing work we do across rural, regional & remote Queensland.

From social media to our website, our Annual Report, service user guides, media releases, speeches & presentations, vehicle wraps, flyers & posters, merchandise, signage, uniforms, award applications... I assist in making sure how we are presented in the public eye is professional & in-line with our vision & guiding principles.

💛What is your Favourite Part of your Role?
Besides the opportunity to be creative on a daily basis; by far my most favourite part of my role is getting to highlight all of the amazing & diverse work our teams do right across our service footprint.

🧡What are you Hobbies Outside of Work?
Besides being a mum to a 4 (going on 16) year old daughter, I am also an amateur bodybuilder so you will generally find me in the gym, out getting in my steps or in the kitchen meal prepping.

💙What is Something Interesting Not Many People May Know About You?
Along with my background in Communications I also owned & managed a mechanic & panel repair shop alongside my partner for 12-years, so cars & all things automotive have been a big part of my life.

When working in regional and remote settings like many of the communities we service, vehicle safety isn’t optional – it...
01/02/2026

When working in regional and remote settings like many of the communities we service, vehicle safety isn’t optional – it’s critical to getting staff home safely and ensuring clients receive care on time 🚙

At NWRH our fleet of 42 vehicles travels on average in excess of 490,000 kilometres each year – that’s the equivalent of approximately 12 TRIPS AROUND THE EARTH!🌏🗺️

All NWRH fleet vehicles are equipped with NAVMAN – a comprehensive fleet management system that enhances both driver safety and vehicle performance.

Overseeing vehicle safety, NWRH's Quality Manager Heidi's role focuses on prevention – identifying issues early, coordinating timely servicing, and following up on any anomalies before they become safety risks.

Vehicle safety however is indeed a team effort. Our staff play a vital role by completing daily pre-start checks and reporting concerns, helping keep everyone safe on the road.

Map Image- Check out just where NWRH fleet vehicles are around the state today!

When you're a Counsellor for the NWRH Carer Gateway team, no 2-days generally look the same!Imagine calling this your of...
30/01/2026

When you're a Counsellor for the NWRH Carer Gateway team, no 2-days generally look the same!

Imagine calling this your office?

Counsellor Dee does just that when she provides outreach services to residents from right across rural, regional and remote Queensland under our Carer Gateway banner!

If you would like to know more about our free support services for Carers please contact our team at your closest office www.nwrh.com.au/locations/

YOUR OPINION MATTERS 🗨️💬At NWRH, every service is made for our clients; it is created to either solve your problems or ...
29/01/2026

YOUR OPINION MATTERS 🗨️💬

At NWRH, every service is made for our clients; it is created to either solve your problems or fulfil your needs.

Our service delivery revolves around our clients and their experiences, and every single day, we make significant efforts to provide a positive experience.

Feedback is one of the most essential components for the sustainability and growth of our business and is considered important.

Clients! To assist us, please head to our website and complete our feedback survey www.nwrh.com.au/contact/

💳💵If you choose to leave your contact details you will automatically go in the draw to win a $500 Mastercard giftcard*

*conditions apply

CARERS, WE'RE HERE FOR YOU!Through the Carer Gateway program, NWRH can offer free, personalised and local services for C...
28/01/2026

CARERS, WE'RE HERE FOR YOU!

Through the Carer Gateway program, NWRH can offer free, personalised and local services for Carers right across our vast service footprint.

No matter what your caring role looks like, we tailor our support services and assist our Carers to not only fulfil their role, but actively participate in their local community.

Carers, we are here to help.

Call us today or contact the Carer Gateway hotline to register on 1800 422 737

DID YOU KNOW that NWRH deliver Carer Gateway services right across our vast Queensland footprint❓❓With team members loca...
27/01/2026

DID YOU KNOW that NWRH deliver Carer Gateway services right across our vast Queensland footprint❓❓

With team members located on the East Coast and in the Central West and North West; we understand the difficulties often faced when living in rural and remote locations so proudly tailor our carer support services to best suit you and your location.

Providing access to a range of free services to help you when you are caring for someone else, support can include:
💜Carer Support Planning
💜Counselling
💜In-Person Peer Support
💜Facilitated Coaching
💜Tailored Support Packages
💜Emergency Respite Care

If you support a family member or friend you may be eligible to access free supports via Carer Gateway.

Contact our friendly Carer Gateway team today at your nearest office www.nwrh.com.au/contact/ ☎️

PUBLIC HOLIDAY 📅Please note NWRH offices will be closed for the Australia Day Public Holiday on Monday January 26, re-op...
22/01/2026

PUBLIC HOLIDAY 📅

Please note NWRH offices will be closed for the Australia Day Public Holiday on Monday January 26, re-opening 8.30am Tuesday.

RECOGNITION OF SERVICE 💫This month we celebrate East Coast Allied Health Team Leader Thomas, and his momentous 15-years ...
22/01/2026

RECOGNITION OF SERVICE 💫

This month we celebrate East Coast Allied Health Team Leader Thomas, and his momentous 15-years of service with NWRH!

Commencing in January of 2011, Thomas began his journey with us as a Exercise Physiologist in Townville. Over the years Thomas's career has progressed, even filling in as General Manager of Allied Health... today Tom leads a team of clinicians covering an area spanning from Ingham to Bowen, Collinsville to Charters Towers and most places in between.

Studying a Masters of Health Leadership and Management, Tom is valued for his attention to detail and resourcing his team to conduct regular outreach across the region.

Join us in congratulating Thomas 👏👏👏

START 2026 WITH A WELLBEING CHECK-IN 🍉🍉As we commence the new year, the NWRH Wellbeing team encourage you to take a coup...
21/01/2026

START 2026 WITH A WELLBEING CHECK-IN 🍉🍉

As we commence the new year, the NWRH Wellbeing team encourage you to take a couple of minutes to ask yourself these simple questions!

Need help navigating your wellbeing❓

Contact our friendly Wellbeing team today or head to our website to find out more about the services we can offer you www.nwrh.com.au/mental-health-wellbeing-support/

Address

261-263 Ross River Road
Aitkenvale, QLD
4814

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+61747819300

Website

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Our Story

Leaders in the delivery of community based and outreach allied health, aged care, wellbeing and disability services in regional, rural and remote Australia since 1993, NWRH harnesses the diversity, energy and professionalism of a large team of health care professionals to provide an array of healthcare services to your community or a community near you.

At NWRH we harness firm connections with more than 50 communities throughout Coastal Areas, North and West Queensland and the Gulf; relationships based on genuine understanding of local needs and cultural sensitivities.

The type and regularity of our services can vary between communities how-ever the services we offer are divided into the following categories:

 Disability