30/10/2024
Congratualtions Karen ππ
Congratulations to Karen Pfeiffer, Leisure and Lifestyle Coordinator at Balaklava, finalist of the 2024 Excellence in Aged Care Award! π
Karen goes above and beyond daily to support consumers in living their best lives. From the smell of fresh bread or pancakes made to order, to ensuring that every consumer, especially those at risk of isolation, can enjoy meals and engage in activities that bring them joy, Karenβs dedication is unmatched.
Karen's mission is to understand what matters most to each consumer, helping them set goals and develop strategies that promote independence and holistic wellbeing. As a central figure in her team, Karen fosters trusted relationships with consumers, their families, and staff. Karen supports even the tiniest details in care, ensuring each resident feels valued, whether helping residents dress in their best clothes for church or applying their favourite lipstick before family outings.
Karen champions inclusion and diversity through initiatives like the Shoelace Project, supporting the LGBTQIA+ community and encouraging open discussions among all. Karen also facilitates participation in the Balaklava Show, empowering residents to showcase their strengths and connect with the community.
From organising high teas and supporting residents to have their own pets (birds) to arranging visits from local coffee vans to give residents barista-quality coffee, Karen creates a warm and inviting environment that brings joy and purpose to all.
Join us in congratulating Karenβs amazing contributions! π