InterGreat - Sandra Goode

09/04/2026

The Australian Competition and Consumer Commission (ACCC) has released a new report highlighting consumer issues within the NDIS and outlining key rights and obligations for participants and providers.
The report, ACCC observations of consumer issues in the NDIS, raises concerns about non-compliance with Australian Consumer Law, including unfair practices that can cause financial harm and compromise the safety and wellbeing of people with disability.
Ross Joyce, AFDO CEO said: This is an important report and there are some disturbing findings of some provider activities. I caon the NDIS Quality & Safeguard Commissioner and the NDIA to take urgent action to address these, strengthen consumer protections and improve accountability across the Scheme. We need to ensure that participants understand their rights, and that providers uphold their obligations which are essential to maintaining trust and integrity within the sector.
AFDO encourages people with disability, advocates and service providers to explore the report and accompanying resources.
🔗 Read the ACCC report: https://www.accc.gov.au/about-us/publications/ndis-report-accc-observations-on-consumer-issues-in-the-ndis
🔗 Learn about consumer rights in the NDIS: https://www.accc.gov.au/consumers/specific-products-and-activities/consumer-rights-and-the-NDIS

[Image description: Cover graphic titled “NDIS Report: ACCC observations of consumer issues in the NDIS.” Features the ACCC logo and a blue gradient background with geometric line patterns.]

Mark Butler MP
Jenny McAllister
Senator Jordon Steele-John
Senator Anne Ruston

09/04/2026

With the NDIS Fraud Fusion Taskforce ramping up investigations, it has never been more important to be proactive. Headlines might focus on the "dodgy" providers, but for participants, the risk is real. The miss use of participant funding can lead to the loss of essential supports.

Protect your funding by taking these 5 practical steps:
• Do your homework: Before signing with a provider, check the NDIS National Banned Provider list. Verify their qualifications and professional presence.
• Opt for Plan Management: A Plan Manager acts as your shield. They check bank details and pricing against NDIS rules, and give you the power to approve every invoice before it’s paid.
• Get it in writing: Always use a Service Agreement. It’s your best defence against unexpected charges or funding being drawn without your consent.
• Be the eyes and ears: Regularly review your invoices. Your Plan Manager doesn't know if a worker left early or if a session was cancelled, only you do!
• Keep a service log: Maintain a simple diary of dates and times of support. If an invoice looks "off," you’ll have the records to prove it.
Read our latest blog post, which goes into detail about what you need to know to protect your funding.

Find it here ➡️
https://www.kismet.healthcare/blog/rising-ndis-fraud-how-to-protect-your-ndis-funding

09/04/2026

Gee, I hope whoever receives the grants put the $$ into better and more effective projects than in previous grant rounds.I guess time will tell...

The Australian Government is investing $90 million into improving the lives of Australians with disability, under the first phase of a revamped grant program.

09/04/2026

NDIS participant Lee just wants to get to class and chat with his friends along the way.

Instead of respecting Lee’s wishes, his support worker loudly interrupts the conversation, telling him what to do in front of everyone.

This interaction embarrasses Lee, making him feel powerless.

Moments like this can quickly weaken a person’s confidence and independence while they’re receiving support. To prevent interactions that limit participants’ choice and control, the NDIS Code of Conduct sets clear expectations on respecting individual rights.

▶ Watch our short video to see how small moments made in everyday support can make a big difference: bit.ly/NDISCodeIndividualRights

💬 After watching, consider Lee’s experience and take a moment to reflect: As a support worker or provider, how do the decisions you make every day affect the people you support?

09/04/2026

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