10/11/2025
Service agreements don’t just protect participants. For providers, they are more than just paperwork, they’re an essential step. They create transparency, safeguard your business, and strengthen the relationship with participants.
By clearly setting out what services will be delivered, who will deliver them, how often, and at what cost, you reduce the risk of confusion or disputes. Agreements also demonstrate professionalism and build trust, showing participants that you are committed to fairness and accountability.
From a compliance perspective, service agreements are critical. The NDIA increasingly asks for evidence before approving payments, and having agreements in place provides that documentation. This not only helps you get paid on time but also lowers the risk of payment delays or refusals.
