So Joe NDIS Plan Management

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So Joe NDIS Plan Management

So Joe is changing the way people think about disability supports.

They dare to be different and find smart ways to make positive changes that challenge the status quo and celebrate diversity.

10/11/2025

Service agreements don’t just protect participants. For providers, they are more than just paperwork, they’re an essential step. They create transparency, safeguard your business, and strengthen the relationship with participants.

By clearly setting out what services will be delivered, who will deliver them, how often, and at what cost, you reduce the risk of confusion or disputes. Agreements also demonstrate professionalism and build trust, showing participants that you are committed to fairness and accountability.

From a compliance perspective, service agreements are critical. The NDIA increasingly asks for evidence before approving payments, and having agreements in place provides that documentation. This not only helps you get paid on time but also lowers the risk of payment delays or refusals.

27/10/2025

We know how tricky it can be to find the right provider.
Scrolling through websites, making phone calls, waiting on replies — it all takes time and energy.

That’s why we point people to the Kismet Marketplace. It brings providers together in one place so you can:

Search by service type and location

See what’s available near you

Reach out directly when you’re ready

As plan managers, we see how much smoother things run when the right connections are made quickly. The Marketplace is one tool that helps make that happen.

Take a look: https://www.kismet.healthcare/marketplace

22/10/2025

The NDIA has released updates to the NDIS Pricing Arrangements and Price Limits (PAPL), supporting documents, and a new operational guideline for therapy. Changes will be live on 24 November 2025.

Here’s what’s changing:
• Therapy: New operational guideline released.
• Art & Music Therapy: New price limit – $156.16/hour.
• Support Lists: Updated community participation descriptions.
• Supporting Documents: COVID Addendum removed; AT line item removed from Capacity Building.
• Travel: Modified Monash Model updated to 2023 version.
• SDA: Calculator indexed to align with Disability Support Pension.

17/10/2025

During National Carers Week, we recognise the millions of Australians providing unpaid care to family or friends. Their role is essential to the health, disability, and community sectors.

Caring can sometimes lead to burnout, which may look like fatigue, sleep changes, headaches, or feelings of helplessness. These signs shouldn’t be ignored.

Carers can protect their wellbeing by:
• Setting aside time each day for rest or mindfulness
• Maintaining social connections
• Seeking respite or professional support when needed
• Exercising or spending time outdoors

16/10/2025

⏰ Secure your tickets now!

The idea for the Australian Disability Service Awards came from One Community members who wanted a way to recognise and celebrate the great work happening across the industry. In response, the Awards were launched in 2021, bringing people from all over Australia together for one special event.

This year marks the fifth anniversary of the Awards. More than just a celebration, it’s a chance to connect, share, and strengthen the bonds that unite our sector.

Don’t miss your opportunity to be part of this incredible night of recognition, networking, and community. There are only two days left to secure tickets at the regular rate!

Book now before prices increase: https://adsa.onecommunity.net.au/

05/10/2025

Do providers have to charge the NDIS price cap?

No. The price cap is the maximum that providers can charge, not what they must charge.

Some providers charge less, especially in competitive areas. Others charge at or close to the cap because of demand or costs.

Want to know more? Read this analysis from e61 Institute: Where NDIS price caps bite and what that tells us about the market.
https://e61.in/where-ndis-price-caps-bite-and-what-that-tells-us-about-the-market/

The key is to always check your service agreement, so you know exactly what you’ll pay.

30/09/2025

Help us take your voice to Canberra.

Kismet Healthcare is seeking input from participants, families, providers, and support coordinators to help shape the future of the Thriving Kids Program, announced on 20 August 2025.
Your insights will guide priorities like early intervention, family supports, inclusive education, mental health, and coordination with the NDIS.

Share your feedback today: https://kismethealthcare.snapforms.com.au/form/thriving-kids-program-survey

23/09/2025

Do you have invoices that are more than 2 years old?

These must be submitted before 3 October 2025 to be processed. After this date, the NDIA will reject any claims older than 2 years.

This change follows the new rules introduced on 3 October 2024, which allow up to 2 years to submit claims. A 12-month grace period has been in place, but that will end on 2 October 2025.

Learn more: https://bit.ly/3VvAODK

19/09/2025

Support Coordinators need your voice.

Disability Intermediaries Australia has launched a petition to Parliament, calling for Support Coordination to be properly recognised and funded. We have just 1 week left to reach 10,000 signatures.

Support Coordinators are the key to helping participants navigate the NDIS, access the right supports, and achieve their goals. When their work is valued, participants and coordinators can achieve extraordinary outcomes together.

Please sign and share the petition today: https://bit.ly/46Kxhru

Every signature strengthens the call: Support Coordination is essential — and it must be protected.

18/09/2025

We’re back with episode 5 of our Kismet x One Community webinar series for Support Coordinators, and this one’s all about AI!

💡 This session will show how Support Coordinators can use AI to cut through the busywork and stay focused on high-quality, human-centred support.

Hear from Jessica Timmins and Ben Armstrong, co-founders of , who’ve spent over a decade building disability tech and are passionate advocates for people with disability.

💬 Bring your questions. Bring your curiosity. Join our community!

Register here to attend: https://eu1.hubs.ly/H0n2yG-0

Address

Bondi Junction, NSW

Website

http://www.sojoe.com.au/

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