26/08/2025
A gentle reminder from our team ✨
We need to say something that isn’t easy to talk about… but it’s important.
Lately, we’ve been experiencing a growing number of no-shows and last-minute cancellations.
Every time someone cancels at the last minute or doesn’t show up, that spot, your spot, sits empty. That means someone else in need misses out on care. And for our team, it’s time and energy we’ve set aside just for you, because we genuinely care.
We’ve also had some tough moments lately where clients have gotten upset when we’ve had to charge our late cancellation and no-show fees. Please know, we hate charging fees. But those policies are in place because we’re a small business trying to keep our doors open, pay our staff fairly, and continue showing up every day with care, positivity, and purpose.
We try our best to avoid these situations by sending:
✨ A confirmation email when you book
✨ A reminder email and text 2 days before your appointment
This isn’t about punishment. It’s about sustainability. We are so proud of the care we give and the community we serve, but when we’re met with disrespect or disappointment over something we’ve put in place to remain being able to give optimal care, it’s hard.
Running a small business is not easy. But we wouldn’t trade it for anything, because we truly love what we do. We just ask for the same respect, care, and kindness in return. 💛
Thank you to those who continue to support us, honour their bookings, and see the heart behind our work. It means the world.
With love,
The Glow Health Co. Team ⭐️
