CulturalShift

17/02/2026

We're quiet on social media because we're busy working hard for our clients! If you're in need of a support coordination provider who are truly committed to great outcomes, transparent communications, client and family centre approach and keeping our ears to the ground to share real information then reach out today 🥳

We specialise in building relationships, gathering evidence, and report writing to ensure that your needs are not only communicated and addressed, but that the NDIA have all the information they need to make sound decisions.

09/09/2025

💛 Please consider signing this petition - our service is crucial to ensuring that people with complex disabilities and support needs are linked with critical supports to keep them safe. We offer essential supports to people who would otherwise be at risk of falling through the cracks, at risk of exploitation, or going without supports.

We love our work, we love our participants, and we are passionate about delivering a service which keeps the NDIA safe, sustainable and responsive to the needs of Australians with disabilities.💛

Excerpt from the petition below:

Right now, quality support coordination providers are walking away — not because they want to, but because they can’t survive under current NDIS funding.

When they go, people with disability are left without the help they rely on. This isn’t just bad policy. It’s dangerous.

The NDIA is failing in its duty of market stewardship, and in the care of its recipients more broadly. In presenting limited data to justify its decision to keep hourly rates for Support Coordinators the same for seven years, the NDIA has demonstrated is negligence towards an entire industry that it should be working alongside in good faith.

**What’s Happening?**

Support coordination providers guide people with disability through the NDIS system, ensuring access to vital services. The government’s refusal to raise hourly rates means many providers are no longer financially viable.

**Why It Matters**

Without support coordinators, people with complex needs will be left unsupported, and the entire NDIS system risks collapse.

e-petitions

18/08/2025

It's been a busy year for us here at CulturalShift!
We've been working hard on quality improvement and have been so excited to promote Tori to a Team Leader role. Tori has been excelling in her new position, ensuring that every report is quality checked, and your Support Coordinators have mentoring, supervision and opportunities to debrief from those tricky moments. Don't be surprised to hear from Tori in coming months either, as she begins regular client check ins to ensure that we're hearing your compliments and feedback and continuing on our mission to offer the most exemplary Support Coordination service in South-East Queensland.

Behind the scenes I'm busy developing resources for every circumstance so that sticky situations can be resolved with higher efficiency and to ensure that our team can continue to grow, professionally and personally.

I'm so proud of where we started, how far we've come, and what's yet to transpire.

With thanks and a heart full of hope,

Ella.

Image description: a black and white photo of our wonderful Team Leader, Tori

18/08/2025

Meet Andrew!

With over 14 years of dedicated experience in the community services sector, including multiple years as a Support Coordinator, Andrew brings a wealth of knowledge and passion to his role.

Andrew's background spans a variety of frontline and leadership roles in disability support work, disability employment services, and service delivery management.

Andrew is driven by a deep commitment to creating innovative pathways for community inclusion, with a special focus on meaningful employment and participation in mainstream environments. He has a keen interest in tailoring job roles to suit individual strengths and aspirations, and has collaborated with organisations like Basketball Queensland to open up opportunities for people with disabilities to engage in sport, not just as participants, but as valued team members and contributors.

Approachable, solutions-focused, and deeply invested in empowering others, Andrew is dedicated to building inclusive communities where everyone has the chance to thrive.

Andrew is Brisbane based but can support clients across the Gold Coast, Logan, and Brisbane regions. He is also available to clients nation-wide for those who are comfortable with remote support.

Andrew is able to provide level 2 Support Coordination.

30/06/2025

Please share to help us to stay afloat and able to keep offering high quality support coordination 🙏

We're seeing so many providers of quality support coordination closing their doors and their books because of the increasing wage pressures. In real terms including wages and overheads our costs have increased by a whopping 30% in the past 5 years without a single cent increase in the price guide or claimable work.

Here at CulturalShift we are still working to grow our team so that we can meet increasing desperate demand for high quality coordination, but we need your help in challenging this rate freeze so that we can invest in the futures of our valued clients 💛

Kurt Fearnley Mark Butler MP Jenny McAllister Senator Anne Ruston Senator Jordon Steele-John

Let’s be clear about NDIS Pricing:

📉 Prices are being cut in real terms for a 7th year in a row for Support Coordination and Plan Management.

❌ NDIS is not passing on the Fair Work Commission wage increase.

🙅‍♀️ These changes were made behind closed doors. People with disability, their families, and the providers who support them were not consulted.

⛔ Critical supports are being devalued.

🚫 Support Coordination and Plan Management Prices are not based on a cost model and are not benchmarked against like services in Aged Care, Workplace Accident Schemes and Vehicle Accident Schemes.

Support Coordinators and Plan Managers aren't optional — they are essential. They support participants navigate an increasingly bureaucratic system, exercise their choice, amplify their voice, build capacity and ensure NDIS participants actually get the support they need.

We need transparency. We need fairness. We need a system that listens. We must

DIA urgently calls on the NDIS National Disability Insurance Scheme to do the right thing and take immediate action:

1️⃣Pass on the 3.5% wage and 0.5% superannuation increase to Support Coordination and Plan Management pricing immediately (from 1 July);

2️⃣Reverse the cuts to establishment fees and rural/remote loading for Plan Management services;

3️⃣Reverse the cuts to provider travel so that services can be delivered in community settings not just clinics;

4️⃣Implement independent price setting. Only an independent pricing authority can set a transparent pricing model that accurately reflects the true cost of service delivery, including wage pressures, compliance costs, and the value of these services.

Kurt Fearnley Mark Butler MP Jenny McAllister Senator Anne Ruston Senator Jordon Steele-John

26/05/2025

Always was, always will be 🖤💛❤️

16/05/2025

Over the weekend there will be a 36 hour outage for system changes to PACE. 🛠️⏳️💥

From Monday 19th funding periods will be operational. After this date, new plans can again be approved for durations longer than 12 months, as funding periods will be switched on. ✅️📅🚀

New Funding periods will come into effect for new plans approved from this date - not for existing PACE plans. 🗓️🆕️💡

Whilst the NDIS can choose different funding period durations for individual plans, the default funding periods will be 3 months (quarters), and Home and Living funding periods would be 1 monthly (12 periods in a year). 🗓️🏡👍

😶‍🌫️ *important claiming info* 😶‍🌫️

If a category has insufficient funds available in a funding period to cover an invoice/claim, the entire claim will be rejected. 🚫❌❗

If services / an invoice or claim crosses over two funding periods, you cannot submit as one claim - it must be submitted in line with the separate funding periods or will be rejected. 🚫📅🙅

Service agreements will need to align with funding periods which means that there will not be flexibility to claim from the previous period after it has rolled over. 🔄️🗓️❌

😶‍🌫️ What to do to prepare 😶‍🌫️

🤝 Insist on service agreements based off actual funding in each period. 👍🤝💪

📆 Think hard about what you might need during the plan and ask for longer periods if needed. 🗓️🤔👍

🚫 Do not let them do anything less than 12 month periods for support coordination and allied health services as these supports should be able to be responsive to crisis points and fluctuate depending on need. 🚫🗓️💪

✅️ Speak with us about how we can assist with navigating the ever changing landscape of the NDIS. 🗣️🤝✅

17/04/2025

CulturalShift are a local family operated NDIS support coordination provider. We offer genuinely personalised services and tailor our approach to individual needs.
Not only do we receive fantastic feedback from our clients, but businesses enjoy working with us too because of our no-nonsense, common-sense approach and down to earth communication. NDIS planners often compliment us on our paperwork as well, thanking us for making it very easy for them to approve the requested supports!
If you're looking for a change, please reach out to admin@culturalshift.com.au or 0449848985 during business hours and we can discuss your situation.

05/03/2025

To all of our clients and followers: please prepare to take shelter by 6pm and remain there until Saturday or until further guidance is provided.

Please stay safe, and we look forward to speaking with you when it's over.

** This warning is no longer current **
⚠️ PREPARE TO TAKE SHELTER ⚠️
Issued 11am Wednesday 5 March.

We advise people on the Gold Coast to PREPARE TO TAKE SHELTER for Tropical Cyclone Alfred that is moving towards the Queensland coast.

Destructive wind gusts and significant flooding is forecast to start by 6pm today.

‼️ Everyone should take shelter at home or in a safer place by 6pm.

What you need to do:

🗺 Check the Disaster Flood Risk Map and stay up-to-date with the latest information dashboard.cityofgoldcoast.com.au. If you are in a risk area, decide now where you will take shelter.

🏠 Find out how to get ready and pack your emergency kit
getready.qld.gov.au/get-prepared

⛈ Keep up to date with weather warnings
http://www.bom.gov.au/qld/warnings/

13/11/2024

🌟 Expert NDIS Support Coordination – Level 2 & Level 3 Available! 🌟

At CulturalShift, we provide Level 2 and Level 3 Support Coordination to help you get the most out of your NDIS plan, no matter your needs. Whether you’re managing a more straightforward plan or navigating complex, high-needs situations, our experienced team is here to support you.

Our Support Coordination Services Include:

✅ Level 2 Support Coordination – For clients who need help managing and implementing their plan, connecting with providers, and maximising funding.
✅ Level 3 Specialised Support Coordination – For participants with more complex needs requiring highly tailored, intensive support and expert guidance.
✅ Tailored Support Plans – We’ll help you achieve your individual goals, whether that’s increasing independence, accessing services, or improving daily living.
✅ Connecting to the Right Services & Providers – We ensure you get the best services suited to your needs.
✅ Ongoing Guidance – We’re here to support you every step of the way, helping you navigate the NDIS system.

No matter the level of support you require, we are here to make the NDIS process simpler and more effective for you. Our team’s expertise will ensure that your plan is optimised, your services are coordinated seamlessly, and your goals are achieved.

Ready to Get Started?
📞 Contact us today to learn more about our Level 2 and Level 3 Support Coordination services and how we can help you maximise your NDIS plan!
🌐 www.culturalshift.com.au
📲 0449 848 985

No matter your dream, big or small, everyone can work towards making their dreams a reality. You sometimes just need the right support. CulturalShift's Support Coordination helps you to explore different options on how to achieve your dreams or goals and work with you to make them happen.

15/10/2024

On 3rd October 2024 new NDIS laws came into effect with regard to what NDIS funding could be used to purchase, and for what purposes.

One of the biggest impacts for many people with NDIS plans will be the rule that means you can only purchase funding for supports related to the disability that the NDIS found you eligible for.

We work with many people who are living with dual diagnosis, such as a psychosocial disability and a physical disability, but whom the NDIS only granted access for one or the other.

This means that even though the person needs support for physical needs and the NDIS may be providing supports for this, they are not able to purchase supports for the psychosocial disability which heavily impacts on how their support needs to be delivered.

If you or your loved one may be experiencing this issue, these are some steps that may need to be taken immediately:

1. Confirm which of your disabilities NDIS has given you access for
2. Have your treating specialist and/or GP provide evidence of any disabilities that the NDIS does not already recognise
3. Request for NDIS to consider assessing your eligibility for the additional disability as soon as possible
4. Link in other community initiatives and funding streams who may be able to support the need of the ineligible disability or impairment.

This process is not an easy one, and there is specific information that will need to be provided to the NDIS before they will consider eligibility.

CulturalShift can help with understanding the process, and helping you along the way, so please so not hesitate to reach out to Ella at ella@culturalshift.com.au or 0449848985 so we can help you get started straight away.

01/10/2024

Is your plan still in the old system (Proda)?

The NDIA is currently moving quickly to bring plans across into the new PACE system which is resulting in unexpected agency initiated plan reassessments, even years before the plan is due to finish.

CulturalShift is moving quickly to support our clients with gathering all of their NDIS end of plan reports no matter when the expected end date is, and we can help you too.

As the NDIS is an evidence-based scheme, having the right evidence really can make all of the difference.

If you have support coordination funding in your plan, please reach out if you need support with preparing for the unexpected to increase the likelihood of a positive outcome.

Email admin@culturalshift.com.au or call 0449848985 today!