29/01/2026
At KCPsych, we have a 48-hour cancellation policy. So, cancelling an appointment less than 48 hours beforehand, and not showing up to an appointment (e.g. if you forgot), incur a fee. this is explained during the intake process (when we first book you in) and agreed to when clients complete the intake forms.
We charge these fees because they help us to protect the cliniciansâ time. Every late cancellation or no-show is an hour that clinicians canât get back, and an hour that another client could have used to seek much-needed support.
Just like gym classes that you have to pay for before attending, late cancellation and no-show fees also help to remind clients to make the most of the time they book with clinicians - to value it as an investment in their own wellbeing. Because thatâs what it is!
Of course, there are times that we wish we could be more flexible, but this policy is in place to ensure that we can accommodate all of our clients as best as possible.
We are always willing to make paying the fee as easy as possible for you. If you canât pay today, or you canât pay all at once, we will work with you to establish a payment plan that suits your circumstances.
Generally, entering into a payment plan or paying the fee is required before you are able to have further appointments.
Thank you for understanding
