Urban Utilities

Urban Utilities We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

Most of us are trying to save money where we can, especially with cost-of-living pressures still top of mind. To help, ...
23/02/2026

Most of us are trying to save money where we can, especially with cost-of-living pressures still top of mind.

To help, we're offering some bill relief. Make the switch to eBilling before 17 April 2026 and you’ll go into the draw to win $500 off your bill.

And when it comes to saving on water at home, the best place to start is in the bathroom as it makes up for almost half of your water use. 😇

Here’s some simple ways we can all save water in the bathroom:
🧴 Turning off the tap while brushing your teeth or soaping your hands
🛁 Putting a bucket in the shower to collect excess water before pouring it in the garden
🚿 Keeping showers under four minutes using a short song or a timer

Ed Sheeran is in town, and listening to his big hits, we’re convinced he’s been singing about his love of water this who...
20/02/2026

Ed Sheeran is in town, and listening to his big hits, we’re convinced he’s been singing about his love of water this whole time.

Seeing Ed at Suncorp Stadium? Consider this your reminder to pack your reusable water bottle so you can stay hydrated for free! Remember: hard plastic, metal and glass drink bottles are not permitted in any sections on the field (Front GA, Rear GA Standing and Rear Floor Seating).

There are water refill stations and cups located in the field tunnels, player tunnels, and at the field barriers. The Red Frogs team will also be roaming on the field level, offering water to everyone.

While many of us here in South East Queensland are no strangers to storm prep, one thing you might not think about is yo...
19/02/2026

While many of us here in South East Queensland are no strangers to storm prep, one thing you might not think about is your home plumbing.

Without the right TLC, your home plumbing can cause chaos in the event of extreme weather and heavy rainfall.

Follow our tips below to keep your wastewater where it should be: in our pipes.

UPDATE 18 Feb, 9:30 AM Repairs have been completed to a burst water pipe on Wynnum Road near Hamilton Street at Tingalpa...
17/02/2026

UPDATE 18 Feb, 9:30 AM

Repairs have been completed to a burst water pipe on Wynnum Road near Hamilton Street at Tingalpa and water has been restored for all impacted customers. As water is now back on, we are no longer handing out bottled water.

We’re sorry for the inconvenience and thank the community for their patience while we carry out these essential responsive works.


UPDATE 17 Feb, 5 PM

While repairs are underway to a burst water pipe on Wynnum Road today, free bottled water is available for impacted customers at Kianawah Park and Carmichael Park at Tingalpa.

Thank you for your patience while we carry out these essential responsive works.

UPDATE 17/02/26 9:15pm Water service is now restored in Tingalpa. Roadworks are currently underway along Wynnum Road and...
16/02/2026

UPDATE 17/02/26 9:15pm

Water service is now restored in Tingalpa. Roadworks are currently underway along Wynnum Road and will be completed later this evening.

Water is still available in Holland Park while pipe repairs are underway along Abbotsleigh Street.

There may be some noise impacts overnight and roadworks will commence tomorrow.

We’re sorry for the inconvenience and thank you again to our customers for their patience.
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UPDATE 17/02/26 8:25am

Crews worked through the night, but these are large pipes and complex jobs, so repairs will continue into this afternoon.

Traffic impacts remain at both locations. We urge drivers to take care.
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UPDATE 16/02/26 7:50pm

Crews have turned the water off at both locations, and repairs are underway.

Some customers in Coorparoo, Camp Hill and surrounding suburbs may experience interruptions or changes to their usual water supply while we carry out these urgent repair works.

We’re sorry for the inconvenience and thank customers for their patience as we complete this complex job.
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UPDATE 16/02/26 6:00pm

Crews have now turned the water off at Tingalpa and will work to complete repairs.

Crews are working to turn the water off at Holland Park as quickly as possible.

Thanks for your patience while we carry out these essential responsive works.

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⚠️ Traffic impacts ⚠️

Our crews are responding to several burst water pipes across Brisbane’s south, including at:
📍 Wynnum Road (near Hamilton Street), Tingalpa
📍 Abbotsleigh Street, Holland Park

These were reported to us at around 12pm today and we sent a crew straight away.

Crews are working to turn the water off and complete repairs as quickly as possible.

There will be some traffic impacts and diversions, and we urge drivers to take care.

🦛 Every year we remove around 120 tonnes of blockages and fatbergs from our network. That’s a lot of wet-wipes, oils, an...
15/02/2026

🦛 Every year we remove around 120 tonnes of blockages and fatbergs from our network.

That’s a lot of wet-wipes, oils, and other un-flushables! 🦛

How many hippos is that - 14, 24 or 34? Vote your best guess in the comments!

No big deal, but The Royal Edinburgh Military Tattoo is down under for a Brissie-only show! If you see or hear a Scottis...
12/02/2026

No big deal, but The Royal Edinburgh Military Tattoo is down under for a Brissie-only show! If you see or hear a Scottish bagpipe this weekend, now you’ll know why.

We’ve marched on with some fun facts about this special show for those not in the know.

Already a fan and heading in? Bring your own reusable water bottle to the Suncorp Stadium show to stay hydrated for free! Glass bottles won’t be allowed in the venue.

Today reminds us it doesn’t have to be sunny to be a scorcher! 🥵 The weather apps have got it right, reminding us to get...
11/02/2026

Today reminds us it doesn’t have to be sunny to be a scorcher! 🥵

The weather apps have got it right, reminding us to get set for summer – whatever the weather!

Keep cool and UV-protected with the essentials:
🧴 Sunscreen
💧 Plenty of water
🧢 A hat
😎 Shades
🌂 An umbrella is worthwhile too!

Here are some useful tips on how you can get set for summer's heatwaves: https://urbanu.com.au/GetSetForSummer

UPDATE: 6:40 PM, Wednesday 18 January 2026⚠ This advice has been lifted. ⚠The signs will be taken down at public access ...
10/02/2026

UPDATE: 6:40 PM, Wednesday 18 January 2026

⚠ This advice has been lifted. ⚠

The signs will be taken down at public access points in the coming days.

Thank you for your patience and understanding while we complete this once-in-a-generation renewal of the Bulimba-Hamilton Siphon.
⚠️ Important advice: Please temporarily avoid contact with part of the river between Vic Lucas Park at Bulimba and Colmslie Beach Reserve at Murarrie.

A wastewater release has occurred due to wet weather during a critical project. Activities such as swimming, wading, rowing, kayaking or fishing should be avoided in the impacted area.

We also urge everyone to always follow the advice of authorities to avoid contact with waterways during and after heavy rain.

For more information visit urbanu.com.au/alert

Noticed a spike in your water usage? You may have a water leak. Now’s the perfect time to ‘Get Set for Summer’ and stay...
10/02/2026

Noticed a spike in your water usage? You may have a water leak.

Now’s the perfect time to ‘Get Set for Summer’ and stay on top of your water use during the warmer months. A quick leak check today could save you from a surprise bill later!

Follow these steps to check for a leak 👇

If you’ve seen us pop up at an event in Brisbane, Scenic Rim, Ipswich, Somerset or Lockyer Valley, then chances are, you...
06/02/2026

If you’ve seen us pop up at an event in Brisbane, Scenic Rim, Ipswich, Somerset or Lockyer Valley, then chances are, you’ve met our brand ambassadors!

Their passion for the community we serve, extends beyond their day job to the sunflower fields of Kalbar, to the parklands of Brissie’s Sustainable BNE Festival and all the way up top of Mount Coot-tha!

Hear what they love about connecting with locals, and which events are firm favourites each year.

Anyone else have a spring in their step? We're walking in the shoes of water today and seeing just how far it travels to...
04/02/2026

Anyone else have a spring in their step?

We're walking in the shoes of water today and seeing just how far it travels to get to us each day!

The water you get at the turn of a tap travels through a 10,000-kilometre water network to get to you. That’s a lot of steps to keep up with!

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

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