Urban Utilities

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Urban Utilities

We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but

our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

21/04/2026

Paying for water in your rental? There are three main reasons why landlords might pass on parts of the water bill to their tenants.

As the water and wastewater service provider in South East Queensland, here’s what renters should know about their obligations when it comes to water bills.

17/04/2026

Angie’s love of problem solving and her frustration with tech during university led her into a digital degree where she could build it better.

She joins our water biz as a grad at a very exciting time, when Urban Utilities is on the cusp of a major digital transformation.

14/04/2026

🌻We’re giving away TWO family passes to the sold-out Kalbar Sunflower Festival! 🌻

It’s an incredible sight to see! More than one million sunflowers are blooming in the Scenic Rim, thanks to water.

So much of our lifestyle is brought to life by water! Our hobbies, gardens, food and businesses all depend on it. Simply share what wouldn't be possible without water in your world in our comments section for your chance to win. You can enter as many times as you’d like!

We’re so grateful for water in our region. Water helps bring to life so many important things in our lives from business, art and food to sports and the lifestyle we love.

We're proud to support Kalbar Sunflowers again this year! 🌻

07/04/2026

‼️Last chance ‼️If you get your water and sewerage bills in the mail, you have until 17 April 2026 to switch to electronic bills to go into the draw to win $500 off your bill!

Make the switch today - it's simple!

Check your latest Q1 bill or head to urbanu.com.au/win500 to find out more!

06/04/2026

How many eco-friendly habits can you check off this month? Let’s make every small change count towards a big impact! 💧 Which square are you tackling this month?

Tag a friend to join you in this sustainable challenge!

02/04/2026

Camping by our lakes, rivers and dams is a favourite past time for many South East Queenslanders, especially at Easter.

Packing up the camping gear this long weekend? Here are some water-wise tips from our team behind the tap:
💧A washing-up bucket – helps save water than running the tap
💧Quick-dry towels and clothing – fast drying means fewer washing loads
💧Refillable water bottles – avoids expensive single-use plastic bottles
💧Hand sanitiser - saves on hand-washing
💧Reusable cups, serving ware and cutlery – helps leave a smaller environmental footprint at your campsite

For more water saving tips visit the link below!

31/03/2026

What’s your favourite colour (water biz edition)?

🦺Local legends orange
🫗Refill and rehydrate emerald
💦Summer days blue
💚Wastewater treating algae green
🐨Helidon habitat grey

30/03/2026

Wrapping up an amazing week at the World Science Festival! We had over 3,500 kids of all ages making fatberg slime at our Urban Utilities’ ‘Smelly Science’ stand. Our fatberg monster taught us all how fats, oils, and wipes create dangerous blockages in pipes.

It was fun, it was messy, and it was a big reminder: only flush the 3 Ps! We hope our slime creations sparked curiosity about the hidden world inside our pipes and helped everyone understand how important it is to keep things flowing smoothly.

Big thanks to all the future scientists who joined us, and let’s keep the good habits going to protect our pipes and save time, money, and mess for parents everywhere!

25/03/2026

What do wipes, cotton buds, tissues, tampons, condoms, hair, bandages, nappies and cotton balls have in common?

They are all common items which don’t belong down the toilet - and can cost you approximately in $430 out-of-pocket private plumbing fees to investigate if you get a blockage.

💲Save yourself the hassle and cost, and read our tips on how to avoid a blockage: https://www.urbanutilities.com.au/newsroom/blogs/plumbing-blockages-can-be-costly-here-s-how-to-avoid-them-MCVTCPQHMI4RCHZEO3FYZGMLVENU

24/03/2026

Last month marked the end of Jessie’s first year in our grad program.

Jessie loved contributing to real-world engineering projects and seeing the direct impact on operational performance, safety and compliance.

She enjoyed seeing the breadth of Urban Utilities' role in protecting public health and the environment as part of the service recovery, network engineering, and process technology teams.

Jessie’s favourite moments:
✨Interacting with and helping customers with network faults and water quality enquiries.
✨Getting up close with our seasonal network preparedness and contingency planning.
✨Working onsite as a process engineer at our largest wastewater treatment plant, supporting site operation as well as working on an odour mitigation study.

But Jessie wasn’t alone. She is grateful for all the mentors, operators and engineers who have supported her along the way including her fellow grad group who she loved sharing a laugh with as they navigated grad life together.

And while she’s only halfway into the program, Jessie is excited to share she is stepping into a new role at Urban Utilities as an Operations Engineer in Network Services. Her grad experience has perfectly primed her for this role where she can shape how we keep water and wastewater flowing 24/7 for our customers across South East Queensland.

23/03/2026

Is a home reno part of your 2026 plans? 🏡

If this is the year for big changes to your property or you’re building a new home, don’t forget that you might need water approval too.

Our Developer Services team help with developments large and small connecting safely to our water supply and wastewater network. It’s a big part of ensuring everyone receives reliable water and wastewater services across our region.

Meet some of the team and get their top tips to save you time and money.

22/03/2026

We asked our people on the frontline about their role in keeping the water flowing and the wastewater going for 1.6 million South East Queenslanders every day at Urban Utilities.

Here’s what they said:

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

http://www.urbanutilities.com.au/

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