Urban Utilities

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Urban Utilities

We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

31/03/2026

What’s your favourite colour (water biz edition)?

🦺Local legends orange
🫗Refill and rehydrate emerald
💦Summer days blue
💚Wastewater treating algae green
🐨Helidon habitat grey

30/03/2026

Wrapping up an amazing week at the World Science Festival! We had over 3,500 kids of all ages making fatberg slime at our Urban Utilities’ ‘Smelly Science’ stand. Our fatberg monster taught us all how fats, oils, and wipes create dangerous blockages in pipes.

It was fun, it was messy, and it was a big reminder: only flush the 3 Ps! We hope our slime creations sparked curiosity about the hidden world inside our pipes and helped everyone understand how important it is to keep things flowing smoothly.

Big thanks to all the future scientists who joined us, and let’s keep the good habits going to protect our pipes and save time, money, and mess for parents everywhere!

25/03/2026

What do wipes, cotton buds, tissues, tampons, condoms, hair, bandages, nappies and cotton balls have in common?

They are all common items which don’t belong down the toilet - and can cost you approximately in $430 out-of-pocket private plumbing fees to investigate if you get a blockage.

💲Save yourself the hassle and cost, and read our tips on how to avoid a blockage: https://www.urbanutilities.com.au/newsroom/blogs/plumbing-blockages-can-be-costly-here-s-how-to-avoid-them-MCVTCPQHMI4RCHZEO3FYZGMLVENU

24/03/2026

Last month marked the end of Jessie’s first year in our grad program.

Jessie loved contributing to real-world engineering projects and seeing the direct impact on operational performance, safety and compliance.

She enjoyed seeing the breadth of Urban Utilities' role in protecting public health and the environment as part of the service recovery, network engineering, and process technology teams.

Jessie’s favourite moments:
✨Interacting with and helping customers with network faults and water quality enquiries.
✨Getting up close with our seasonal network preparedness and contingency planning.
✨Working onsite as a process engineer at our largest wastewater treatment plant, supporting site operation as well as working on an odour mitigation study.

But Jessie wasn’t alone. She is grateful for all the mentors, operators and engineers who have supported her along the way including her fellow grad group who she loved sharing a laugh with as they navigated grad life together.

And while she’s only halfway into the program, Jessie is excited to share she is stepping into a new role at Urban Utilities as an Operations Engineer in Network Services. Her grad experience has perfectly primed her for this role where she can shape how we keep water and wastewater flowing 24/7 for our customers across South East Queensland.

23/03/2026

Is a home reno part of your 2026 plans? 🏡

If this is the year for big changes to your property or you’re building a new home, don’t forget that you might need water approval too.

Our Developer Services team help with developments large and small connecting safely to our water supply and wastewater network. It’s a big part of ensuring everyone receives reliable water and wastewater services across our region.

Meet some of the team and get their top tips to save you time and money.

22/03/2026

We asked our people on the frontline about their role in keeping the water flowing and the wastewater going for 1.6 million South East Queenslanders every day at Urban Utilities.

Here’s what they said:

18/03/2026

Quick, we must stop fatberg from coming to World Science Festival!

Fatbergs feed on things like fats, oils, wet wipes, cotton buds, and nappies - stuff you shouldn’t be flushing. To reduce the risk of expensive plumbing issues, it’s best to keep those out of the pipes. 🚫💧

Join us at the World Science Festival where you can make your own slimy fatberg and learn how you can help stop fatbergs from blocking the world of wastewater!

17/03/2026

Award winning performances we celebrate in the water biz! 🏆💧

16/03/2026

Home renos can be stressful and full of unexpected surprises but having the right advice can help the process run a lot smoother!

Debunk some common myths and misconceptions we see in the water and wastewater biz!

13/03/2026

The countdown begins! Just 7 days to go until the World Science Festival kicks off! Are you ready for a weekend of science, fun, and… slime?!

What’s in it for you?

Get hands-on with science and create a sticky, slimy fatberg!

Discover the hidden world of pipes and how everyday items cause major blockages!

Take home a slithery souvenir!

11/03/2026

Think you know your wastewater stuff? Comment your score below! 📝💯

Here’s the why behind the answers:
1. Hot oils and fats should never go down the kitchen sink, as they can cause costly blockages. Wait for them to cool down before using a paper towel to discard in the bin. 🗑️
2. Since milk contains fats, it’s best to dilute your bottle with tap water and give your house plants a shower! 🪴
3. Yes, it’s one more dish to clean... but catching small crumbs or herbs can save you a big plumbing bill down the line. 🤑
4. Our network is designed to handle the 3 P’s (poo, p*e and paper), but also sanitary waste like soaps, shampoos and detergents. Consider eco-friendly ones which are less likely to clog your pipes. ♻️
5. Even ‘flushable’ wet wipes should never go in the toilet. Discard in a sanitary bin instead.

08/03/2026

UPDATE: 4:00PM, Friday 13 March 2026
⚠️ This advice has been lifted. ⚠️

The signs will be taken down at public access points in the coming days.

Thank you for your patience and understanding while we complete this once-in-a-generation renewal of the Bulimba-Hamilton Siphon.

⚠️ Important advice: Please temporarily avoid contact with part of the river between Vic Lucas Park at Bulimba and Colmslie Beach Reserve at Murarrie.

A wastewater release has occurred due to wet weather during a critical project. Activities such as swimming, wading, rowing, kayaking or fishing should be avoided in the impacted area.

We also urge everyone to always follow the advice of authorities to avoid contact with waterways during and after heavy rain.

For more information visit urbanu.com.au/alert

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

http://www.urbanutilities.com.au/

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