Urban Utilities

Urban Utilities We’re responsible for delivering clean, safe drinking water and wastewater services to Brisbane, Ipswich, Lockyer Valley, Somerset and Scenic Rim.

You can get in touch with us on Facebook from 8 am to 5 pm weekdays. At the heart of everything we do is genuine care: For each other, for our customers and communities, and for the environment. We’re there when our customers need us – whether it’s a simple shower or flush of a toilet; major infrastructure works or new residential developments. Our head office is in Fortitude Valley, Brisbane, but our employees work all over SEQ - including at our SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge and Bundamba, and wastewater treatment plants located across our region. Your privacy is important to us. We collect your personal information so we can respond to enquiries you send us and update our records. To find out more about how we use and disclose your personal information, access our Privacy Policy at https://urbanutilities.com.au/privacy

Our social media terms of use are available at https://urbanutilities.com.au/about-us/corporate-information/social-media-terms-of-use

With storms forecast for our region in the coming days now is the time to be forecast ready! Some of us know all too wel...
21/11/2025

With storms forecast for our region in the coming days now is the time to be forecast ready!

Some of us know all too well from recent storms that power outages can lead to water service interruptions, as our network needs power to pump water under pressure to your taps.

⚡Follow Get Ready Queensland’s advice to know your risk, plan and pack a kit. Don’t forget to include 10L of water per person in your emergency kit – enough for three days. Store some for your pets too.
⚡You can either use bottled water or fill your own food-grade containers with tap water. Store your water containers in a cool space out of direct sunlight, like a pantry, and refresh them every few months.
⚡The impacts of severe weather events can be felt for quite some time depending on how the situation unfolds. So don’t tip your water out immediately after the weather passes.

Here are some more useful tips on how you can get set for summer storms rolling in: https://urbanu.com.au/GetSetForSummer

What's one tip worth knowing for storm season? Hear from Gavin in our field and logistics team on his top advice ☀⛈Find ...
20/11/2025

What's one tip worth knowing for storm season? Hear from Gavin in our field and logistics team on his top advice ☀⛈

Find out more on how you can get set for summer on our website: https://urbanu.com.au/GetSetForSummer

19/11/2025

That time we made a song about poo....

Today, we launched it live on local radio! You can listen to P-P-P song on Spotify, Apple Music and YouTube Music too.

We’re incredibly proud of our Education Team who collaborated with Brisbane singer/song-writer Emma Dean to create a song with a catchy 80s synthy sound to impart a very important message.

The team will be out and about at kindies right across South East Queensland performing the song live to encourage our young flushers to only flush P-P-P (p*e, poo and paper)!

Plus, it’s – a great time for us to flush the facts: only flush p*e, poo and paper!

One of our talented and passionate educators, Nadia, hit the airwaves today on World Toilet Day to share a song she and ...
19/11/2025

One of our talented and passionate educators, Nadia, hit the airwaves today on World Toilet Day to share a song she and our Education Team recorded about poo.

We asked Nadia about the whole experience. Here’s what she had to say:

🚽 We’re flushing through dunny facts on World Toilet Day! 🚽Test your toilet trivia today!
18/11/2025

🚽 We’re flushing through dunny facts on World Toilet Day! 🚽

Test your toilet trivia today!

UPDATE: 5:45pm, Tuesday 18 November 2025 ⚠️ This advice has been lifted. ⚠️ The signs will be taken down at public acces...
14/11/2025

UPDATE: 5:45pm, Tuesday 18 November 2025

⚠️ This advice has been lifted. ⚠️

The signs will be taken down at public access points in the coming days.

Thank you for your patience and understanding while we complete this once-in-a-generation renewal of the Bulimba-Hamilton Siphon.

- - - - - - - - - - - - - - - - - - -

⚠️ Important advice: Please temporarily avoid contact with part of the river between Vic Lucas Park at Bulimba and Colmslie Beach Reserve at Murarrie.

A wastewater release has occurred due to recent heavy rain during a critical project. Activities such as swimming, wading, rowing, kayaking or fishing should be avoided in the impacted area.

We also urge everyone to always follow the advice of authorities to avoid contact with waterways during and after heavy rain.

For more information visit urbanu.com.au/alert

Did you know Ipswich is one of the fastest growing cities in Queensland? More than 9,000 people chose to call it home in...
14/11/2025

Did you know Ipswich is one of the fastest growing cities in Queensland? More than 9,000 people chose to call it home in the last year, and the population is on track to pass the half-million mark by 2046! 🤯📈

That’s why we’re planning ahead to ensure we’re meeting the water supply needs of local families and businesses, right now and well into the future.

What’s new:
🙌 We have recently completed a major upgrade to the Tantivy Street Pump Station in Tivoli, a challenging feat of engineering due to its unique location between a busy main road and the Bremer River.
🏞️ Built in the ’40s, this upgrade has increased our station’s capacity and suitability for the times, bringing ongoing reliability, flood resilience and sustainable benefits!

Our community count on us to keep things flowing and this upgrade is part of the $69 million we’re investing into essential water and wastewater infrastructure in Ipswich over the next year.

We live in a climate of extremes here in South East Queensland, so it's important to be prepared for the impacts of extr...
12/11/2025

We live in a climate of extremes here in South East Queensland, so it's important to be prepared for the impacts of extreme weather. With heat, hail and rain already hitting our community, now is the time to do some simple checks around your home to prepare. ⛈

This smiling face belongs to Barb, who works in our Community Partnership team. For many years, Barb was the voice on the end of our wet weather customer service phone calls, and has a wealth of knowledge on the topic.

Barb’s advice is to ensure your Overflow Relief Gully (ORG) is free of any obstacles before it rains.

We’ve spoken before about checking your ORG – the grated outlet located in the ground outside your home, usually near the toilet, laundry, kitchen or bathroom.

“Pot plants are the usual suspects,” said Barb.

“Shoes, doormats, loose soil or turf – really any debris in the vicinity can be a problem.”

“You should also make sure the stormwater from your gutters and garden isn’t pouring down the grate making matters worse,” she said.

If you do have overflow - from your ORG or elsewhere - please contact our 24/7 Faults and Emergency team on 13 23 64 to report it as soon as you can.

We also recommend you have some water stored in containers at home as a precaution, in the event of a temporary water outage - around 10 litres per person. Don’t forget to store water for your pets too.

You can either use bottled water or fill your own food-safe containers with tap water.

Get set for summer with us by tapping into some of Barb’s great tips!

Well, ‘hour of power’ has new meaning when Metallica is in town!⚡ As you bang your head to classics like ‘nothing else m...
11/11/2025

Well, ‘hour of power’ has new meaning when Metallica is in town!⚡

As you bang your head to classics like ‘nothing else matters,’ stay cool and hydrated with free water refill stations set up across Suncorp Stadium 💧

You can bring your own bottle to the show so long as it’s not made of glass. If you’re in the GA1 Standing area or VIP Snakepit, make sure your bottle isn’t made of metal either.

As it’s heating up around our region, you may need more water to stay hydrated. And if you’re rocking to the beat all show long, you’ll need more than usual.

Rip it up (and sip it up)! 🤘💧

Our new Water Savvy Schools program which makes water education fun, interactive, and meaningful for students. The Wate...
11/11/2025

Our new Water Savvy Schools program which makes water education fun, interactive, and meaningful for students.

The Water Savvy Schools program offers engaging, curriculum-aligned incursions for Prep to Year 12. Students explore the water cycle, wastewater systems, water conservation, and cultural connections to water through interactive shows, science demonstrations, and storytelling.

Schools receive:

Free incursions tailored to your students’ year level
Ready-to-use digital teaching resources
Access to student competitions and school-wide challenges
A Water Savvy Schools fence sign (for schools hosting all incursions)

Our passionate Education Team brings water education to life. With expertise in science, sustainability, and storytelling, our team knows how to connect with students of all ages and make learning fun.

Join a growing community of schools helping students discover why every drop counts. Book your 2026 incursion now through our website https://www.urbanutilities.com.au/community/education-program and make water education part of your journey.

Help us name our new education van! We asked local schools to get creative, and they delivered! After receiving so many ...
09/11/2025

Help us name our new education van!
We asked local schools to get creative, and they delivered! After receiving so many clever submissions, we’ve narrowed it down to our top three names.

Now it’s over to you, our community, to have the final say.
Vote for your favourite name and help us give our education van its identity.

👉 Vote on our story or comment below with your pick!!

Our team travels across South East Queensland in our education van to deliver our free Water Savvy Schools program. We provide free, curriculum-aligned incursions that bring water sustainability to life using real-world examples from our urban water cycle. Find out more at www.urbanutilities.com.au/education

Address

31 Duncan Street
Brisbane, QLD
4006

Telephone

+61132657

Website

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