Compass Immunology Clinic

10/11/2025

A Message to Our Compass Patients and Families

We understand that many of you have experienced difficulty reaching us recently and we want to sincerely acknowledge and apologise for that.
Over the past year, our team has been working through a significant pipeline of change behind the scenes. This includes moving to Best Practice (BP) for our clinical management system, introducing AutoMed for bookings and reminders, implementing secure online forms, and progressively automating many of our administrative workflows.
These upgrades are essential to improve your experience, ensuring safer data handling, better appointment visibility, and more efficient follow-up communication. However, these transitions take time, testing, and training to get right.
We know from your feedback that while our clinical care and specialist guidance remain exceptional, our communication processes haven’t always met the same standard. Please know that we are aware of this and are actively working to improve. We’ve recently employed additional staff to help manage patient enquiries and reduce response times.
The demand for our services continues to grow exponentially, and we now receive hundreds of emails and phone calls every day. Our team is doing their very best to respond to every patient as quickly and accurately as possible.
As a family-owned and operated clinic, our resources are finite. Every improvement we make must be implemented in a way that is financially sustainable, so we can continue to offer quality, specialist care to families for years to come.
We’re also developing a new and improved website that will include more information to help patients and families understand our services without needing to contact us directly. It will provide clear guidance about conditions, consultations, assessments, and treatment options, helping you to better research and prepare for your care journey with Compass.
Thank you for your ongoing patience, trust, and kindness toward our team as we move through this transition. Every change we’re making is designed to reduce delays, improve access, and make your care experience simpler and more connected.

James Gentle, GM Compass Immunology Clinic

10/09/2025

https://www.healthed.com.au/podcasts/managing-childhood-eczema-in-everyday-practice/

Educational Activities (EA)These are activities that expand general practice knowledge, skills and attitudes, related to your scope of practice.

20/08/2025

We're excited to share that access to our bookings has improved significantly—children's allergy appointments are now available with wait times as short as 1–2 weeks. Booking is quick and easy online: https://compass.clinic/forms/

06/08/2025

Omalizumab / Xolair update for patients

On Monday 4th August the Novartis pharmaceuticals, sponsor of Xolair, (a brand of omalizumab) changed the presentation of the medicine from a pre-filled syringe to an auto-pen. Unfortunately, this change has apparently not been well reflected in the PBS online system, which has problems for pharmacies to fulfill existing prescriptions, and difficulties for your doctors to prescribe new and continuation scripts.

We hope that this situation is rapidly remedied through the liaison of Novartis and the PBS.

If you need to get a script filled, please check with your pharmacist about the current situation.

There is also a different brand of omalizumab, trade name "Omlyclo" which is given as a prefilled syringe, and this brand may be available from pharmacies as an alternative to the new Xolair auto-pen.

We will help as much as possible, but please be aware that due to the issues with the PBS online system, delays for prescriptions may be expected until this is resolved. Thank you.

03/08/2025

We are open the morning of Ekka Wednesday (13th August) and appointments are available with Dr Ursula McCrann, Dr Krishanthi Ariyawansa and Dr Alan Nguyen. You can now book directly online through our website