Phoenix House

Phoenix House Providing supportive, safe, and trusted counselling services in Bundaberg, Childers and Gin Gin.

Our professional team offer a wide range of counselling and support for people of all ages Phoenix House Association Incorporated has been supporting people living in the Bundaberg region since 1995, originally operating as the ‘Bundaberg Area Sexual Assault Service’. Since that time, we have grown exponentially and now provide a wide range of counselling and support services to people of all ages, for a variety of reasons, while still providing specialist support to people who have been impacted by sexual violence. We are a non-government and registered charity organisation, with many of our services funded through Federal and State Government grants. We work hard to provide a ‘No Wrong Door’ approach to meeting the mental health, therapeutic, and wellbeing support needs of our local and regional communities. If we are not able to provide direct supports, we will assist you in identifying local services who can. Phoenix House offers telehealth and phone consultations when appropriate, allowing clients who are impacted by barriers like geographic location, transport challenges, or public health concerns like COVID-19, to continue to access to service provision and resources. Phoenix House employees meet a range of disciplines inclusive of: Mental Health Accredited Social Workers, Social Workers, Accredited Counsellors, Qualified Mental Health Support Workers and several other disciplines and volunteers congruent with therapeutic counselling, education, and community support. We welcome Aboriginal and Torres Strait Islander people and provide the option of engaging with one of our cultural liaison staff. We are a diverse workforce and welcome people from Culturally and Linguistically Diverse backgrounds, and those who identify as LGBTQIA+.

Getting beautiful feedback is ever-so valuable for our team. THANK YOU for sharing :)
06/02/2026

Getting beautiful feedback is ever-so valuable for our team. THANK YOU for sharing :)

We often hear terminology used, in services, in government, in conversations, and sometimes we may not be exactly clear ...
05/02/2026

We often hear terminology used, in services, in government, in conversations, and sometimes we may not be exactly clear of its meaning. For better understanding and education, we thought to share some with you.

Have you heard a term, a word, a phrase you would like us to explain? Please share below.

Have you heard the term “gender-based violence” used — here’s what it means.

Gender-based violence is harm or abuse that happens because of someone’s gender, or that disproportionately affects people of a particular gender.

Terms like domestic and family violence, sexual violence, or violence against women describe different types of violence.

Gender-based violence is a broader term that helps explain why violence occurs — often linked to power imbalances, control, and gender inequality.

Understanding the language helps us understand the issue more clearly.

Aren't their baskets just so beautiful :) What a pleasure it was to join in the You Go Girl event at Bundaberg & Distric...
05/02/2026

Aren't their baskets just so beautiful :)
What a pleasure it was to join in the You Go Girl event at Bundaberg & District Neighbourhood Centre even for just a few minutes.
It is so good to see so many opportunities for connection and creativity.
Thank you for having us along to meet and greet and discuss services.

💛 Thank You, Quota!We’re incredibly grateful to Quota Club of Bundaberg for their generous donation that was presented t...
04/02/2026

💛 Thank You, Quota!

We’re incredibly grateful to Quota Club of Bundaberg for their generous donation that was presented to us today.

Your generosity helps us continue to create a safer, stronger, and more supported environment for everyone we work with. 💜

Fundraising support goes a long way in helping us continue to provide essential counselling, education, and prevention programs to our community.

Please know ... If something has happened to you that doesn’t feel right, you don’t have to go through it alone.At Phoen...
02/02/2026

Please know ...
If something has happened to you that doesn’t feel right, you don’t have to go through it alone.
At Phoenix House, we offer free, confidential support for people of all ages, genders, and backgrounds who’ve experienced sexual assault, whether it was historical or more recent.
Our team take an individualised approach, everyone's healing is different. They understand its difficult reaching out, they will be patient and understanding, and no judgement ever.
Your story matters. Your safety matters.
If you would like to talk to someone about seeking support, anyone can make a referral via our website form, and from there one of our team will be in touch to discuss what will work for you.
https://phoenixhouse.com.au/make-a-referral/

It is so important we open up conversations early with our kids, have you ever said, "they are growing up so fast"? It's...
29/01/2026

It is so important we open up conversations early with our kids, have you ever said, "they are growing up so fast"? It's true, and it is also across all aspects ... if you need supports for improved conversations with kids around tough topics, take a look at the It's time we talked link 👇

If your child has access to a mobile phone, laptop, tablet or any other internet-enabled device, or if they have friends or siblings that do, then it’s very likely that they will see po*******hy.

The time to talk to your child about po*******hy is sooner than you think. It’s a tricky topic to navigate for parents, but the excellent website, It’s Time We Talked, is a resource you can rely on to guide you.

Explore their wealth of resources at https://itstimewetalked.com/

It's time we talked

Huge congratulations to our social worker Hollie for her nomination in the local Australia Day Awards as young citizen o...
23/01/2026

Huge congratulations to our social worker Hollie for her nomination in the local Australia Day Awards as young citizen of the year.
Hollie is truly dedicated to supporting everyone she meets in her work, and also in her church.
There was such a stand out of local citizens at the awards ceremony today, and everyone deserved to win.
Congratulations to all 🌟

Are you looking for a senior leadership role where your operational expertise genuinely makes a difference? At Phoenix H...
21/01/2026

Are you looking for a senior leadership role where your operational expertise genuinely makes a difference?

At Phoenix House we are looking for a Senior Business Administrator to support meaningful outcomes for children, young people and our community.

This is a key leadership role working closely with the CEO to strengthen systems, people and practice.

Please search Senior Business Administrator on SEEK to learn more or use the link in comments.

Today we learnt a whole lot more about Little Life Warriors Play Therapy when Alison stopped by to talk to our staff abo...
21/01/2026

Today we learnt a whole lot more about Little Life Warriors Play Therapy when Alison stopped by to talk to our staff about the fantastic therapy and group opportunities they have for young children.
There really are some amazing people and services in our community!

Have you seen the list of all the Australia Day Award nominees? It's a fine line up of outstanding people and we are so ...
21/01/2026

Have you seen the list of all the Australia Day Award nominees?
It's a fine line up of outstanding people and we are so proud that our very own Hollie Cleaver has been nominated in the Young Citizen of the Year category.
Hollie is a true superstar in our eyes and for this community 🤩 we can't wait to attend celebrations and announcements on Friday.

🌟 2026 Australia Day Awards – Nominees Announced! 🌟

How good is this, Bundy! 💛💙
More than 40 locals have been nominated for the 2026 Australia Day Awards, recognising the people and groups who go above and beyond to make our region stronger, kinder and more connected.

Being out and about across our community I get to see firsthand just how much talent, heart and commitment we’ve got right here in Bundaberg. It’s wonderful to see these efforts being recognised.

👏 A huge congratulations to every nominee, please be proud of the difference you’re making!

✅ Tag someone below and share the love
✅ Drop a comment to congratulate them
✅ Celebrate the legends in our backyard!

📍 Nominees for 2026:

🏆 Citizen of the Year
Andrew Gifford, Anita Ellery, Belinda Nunn, David Facer, Dr Colin Limpus, Dr Katrina Lane-Krebs, Hermina Conradie, Jennifer Lynn, Jo Leveritt, Rachel Faye Mollenghagen, Max Francis

🌱 Young Citizen of the Year
Harrison Titmarsh, Hollie Cleaver, Nikkiya Broome-Tiger

🌼 Senior Citizen of the Year
Betty Hawkins, Keith Brown, Lester Lewis, Lucy Smith, Michael Tanner, Ron Myler, Rosalind Sutherland-Fraser, Sandra Rattray

🏅 Sportsperson of the Year
David Delpratt, Graham Lucke, Mia Bradley, Michael Ebert, Paige Hogan

🎨 Creative Citizen of the Year
Alice McLaughlin, Christie Jacobsen, Jassy Watson, Julie McCracken, Melissa Bayntun, Rebecca Hutchins, Rob Parr, Rod Ainsworth, Ross Driver, Suzy Evans

🤝 Community Group of the Year
All Abilities Football, Bundaberg and District Neighbourhood Centre, Bundaberg And District Australian Filipino Association Inc., Next Level Youth Jam, Playhouse Theatre

📅 Awards Ceremony: Friday 23 January
📍 Bundaberg Multiplex
⏰ 3pm for a 3.30pm start

Congrats again to all nominees — Bundaberg is better because of you! 💛💙

It’s important to look after yourself as well, especially if you are feeling overwhelm while you support someone. You to...
16/01/2026

It’s important to look after yourself as well, especially if you are feeling overwhelm while you support someone.
You too can reach out to 1800 Respect, you don’t have to do it alone 🌼

Learning that someone you know is experiencing domestic, family and sexual violence can be distressing, and you might not know what to do. Your support can play an important role in their safety and wellbeing.

Give them the time and space to share what they are comfortable talking about and listen without judgement. How you respond can make a difference in their next steps.

You don’t have to support someone alone. 1800RESPECT is also available to help those who are a support person for people experiencing violence and abuse.

Call 1800 737 732, text 0458 737 732 or visit www.1800respect.org.au for online chat and video call services.

This is a special shout out to Matthew from Ross Gray Motor City for his over-and-above customer service - thank you. Sa...
16/01/2026

This is a special shout out to Matthew from Ross Gray Motor City for his over-and-above customer service - thank you. Safety is paramount for us and in our MG Hybrid we will be just fine.

Address

33 Enterprise Street
Bundaberg, QLD
4670

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+61741534299

Alerts

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