Phoenix House

Phoenix House Providing supportive, safe, and trusted counselling for people with a lived experience of sexual violence.

Support is available in Bundaberg, Childers and Gin Gin for all genders and all ages . Referral can be completed via our website or call 4153 4299. Phoenix House Association Incorporated has been supporting people living in the Bundaberg region since 1995, originally operating as the ‘Bundaberg Area Sexual Assault Service’. Since that time, we have grown exponentially and now provide a wide range of counselling and support services to people of all ages, for a variety of reasons, while still providing specialist support to people who have been impacted by sexual violence. We are a non-government and registered charity organisation, with many of our services funded through Federal and State Government grants. We work hard to provide a ‘No Wrong Door’ approach to meeting the mental health, therapeutic, and wellbeing support needs of our local and regional communities. If we are not able to provide direct supports, we will assist you in identifying local services who can. Phoenix House offers telehealth and phone consultations when appropriate, allowing clients who are impacted by barriers like geographic location, transport challenges, or public health concerns like COVID-19, to continue to access to service provision and resources. Phoenix House employees meet a range of disciplines inclusive of: Mental Health Accredited Social Workers, Social Workers, Accredited Counsellors, Qualified Mental Health Support Workers and several other disciplines and volunteers congruent with therapeutic counselling, education, and community support. We welcome Aboriginal and Torres Strait Islander people and provide the option of engaging with one of our cultural liaison staff. We are a diverse workforce and welcome people from Culturally and Linguistically Diverse backgrounds, and those who identify as LGBTQIA+. Outside of office hours please contact the below services
Emergencies Call 000
DV Connect Sexual Assault Line - 1800 010 120
National DV 24-hour line 1800 RESPECT - 1800 737 732
Kids Helpline for children and young people - 1800 551 800
Bundaberg Accident & Emergency Department - 4303 8100
Bundaberg Police Service Contact Number - 4153 9111

We will be there - will you? Our team are attending as stallholders and to connect with our local young people. What a g...
31/03/2026

We will be there - will you?
Our team are attending as stallholders and to connect with our local young people. What a great event; we say more music, more art, more connection equals great community spirit.

🎧🔥 BUNDY YOUTH FESTIVAL 🔥🎧

Looking for something to do with your crew? This one’s for you 👇

✨ Live music + DJs
🍔 Food trucks
🎯 Yard games
🛋 Chill out zone
👥 Good vibes only

This Bundy event has been designed BY young people, FOR young people 💥

A place to hang, meet new people, and just be yourself 🙌
Plus, there’ll be local speakers sharing real stories + support services on hand if you need them 💬

📍 Riverfeast Bundaberg
📅 Saturday 18 April
⏰ 4pm – 8pm
💸 FREE (no bookings needed)

Grab your mates, tag your crew below 👇 and make a night of it 💯

Our Wall of Wellbeing tree grows with some beautiful insight from our clients and staff. It really is lovely to see so m...
30/03/2026

Our Wall of Wellbeing tree grows with some beautiful insight from our clients and staff. It really is lovely to see so much support and solidarity. Do you have a message, a saying, a word of wisdom you would like us to add?

This page has some great learning for parents around supporting their kids through big emotions. Take a look ...
30/03/2026

This page has some great learning for parents around supporting their kids through big emotions. Take a look ...

When emotions run high, it’s so easy to feel unsure of what to do next — especially when you’re trying to stay calm and keep your child safe.

Here are 5 simple, brain-based steps you can come back to in the messy moments:
Pause and breathe (because your nervous system leads the way)
Notice what’s really going on underneath the behaviour
Connect before you correct
Name the feeling so your child feels understood
Guide the calm with gentle co-regulation

You don’t need perfect words. You just need a steady, safe presence — and a few tools you can rely on when it all feels a bit much.

To SAVE, click on the image, tap the three dots, and choose Save. Facebook only.

🌺🌼🌟🦋 A little Sunday Inspiration for YOU🌺🌼🌟🦋Is it time to start the next chapter?
28/03/2026

🌺🌼🌟🦋 A little Sunday Inspiration for YOU🌺🌼🌟🦋
Is it time to start the next chapter?

- Unpacking Terminology -What is “image-based abuse”?Image-based abuse is when someone shares, threatens to share, or ta...
26/03/2026

- Unpacking Terminology -
What is “image-based abuse”?
Image-based abuse is when someone shares, threatens to share, or takes intimate images or videos of another person without their consent.
This can include:
📸 Sharing private images without permission
📸 Threatening to send images to others
📸 Pressuring someone to send intimate images
📸 Taking or recording images without someone knowing
It can happen in relationships, after a relationship ends, or even between people who don’t know each other well.
Image-based abuse is a form of serious harm and a violation of privacy and trust.
This can feel overwhelming, scary, or isolating — especially when technology is involved.
Image-based abuse is never okay — and it’s never your fault.
If this has happened to you, you’re not alone. There is support available, and there are people who will take you seriously.
Please reach out if you need to talk to someone.

Harmful sexual behaviour and peer-instigated sexual abuse are on the rise amongst Australian young people. So what is ha...
26/03/2026

Harmful sexual behaviour and peer-instigated sexual abuse are on the rise amongst Australian young people. So what is harmful sexual behaviour and peer-instigated sexual abuse, and what do parents and carers need to know to both protect their children and young people, as well as reduce the risks of their own children and young people from causing harm?
Read more on the Bravehearts website

Harmful sexual behaviour and peer-instigated sexual abuse are on the rise amongst Australian young people. So what is harmful sexual behaviour and peer-instigated sexual abuse, and what do parents and carers need to know to both protect their children and young people, as well as reduce the risks of their own children and young people from causing harm?

Read our latest blog: https://bravehearts.org.au/harmful-sexual-behaviour-peer-instigated-sexual-abuse-what-parents-need-to-know/

You, the client, will always guide the work we do.Seeking counselling after an experience of sexual assault will always ...
25/03/2026

You, the client, will always guide the work we do.
Seeking counselling after an experience of sexual assault will always be a big step, we will walk beside you each step of the way.
If you, or someone you know, needs support please reach out. Anyone can refer via our website or please call 4153 4299.

Community are encouraged to head along to the Annual Candle Lighting Ceremony on the 6th of May 2026 at 5:30 PM at the C...
24/03/2026

Community are encouraged to head along to the Annual Candle Lighting Ceremony on the 6th of May 2026 at 5:30 PM at the CBD Pavilion, Bourbong Street.
We will be there to honour and remember those lost to domestic and family violence.
As a community we will stand together.

EDON Place invites you to our Annual Candle Lighting Ceremony on the 6th of May 2026 at 5:30 PM at the CBD Pavilion, Bourbong Street. 🕯️
Join us as we honour and remember those lost to domestic and family violence, and stand together in reflection, awareness, and community support.
Please share this invitation. Thank you for your continued support.

PUBLIC NOTICE: Please note, our Gin Gin office is temporary closed awaiting some repairs. All enquiries can be made to t...
23/03/2026

PUBLIC NOTICE:
Please note, our Gin Gin office is temporary closed awaiting some repairs.
All enquiries can be made to the Bundaberg office on 4153 4299 or email admin@phoenixhouse.com.au
Thank you for your understanding

🌺🌼🌟🦋 A little Sunday Inspiration for YOU🌺🌼🌟🦋Kindness Wins
21/03/2026

🌺🌼🌟🦋 A little Sunday Inspiration for YOU🌺🌼🌟🦋
Kindness Wins

- Unpacking Terminology -What does Protective Behaviours mean?Protective behaviours are skills that help children and yo...
20/03/2026

- Unpacking Terminology -
What does Protective Behaviours mean?
Protective behaviours are skills that help children and young people recognise when something feels unsafe and know how to respond.
They teach that:
🐝 Everyone has the right to feel safe at all times - “I have the right to feel safe”
🐝 It’s okay to say no to something that feels uncomfortable or unsafe - “My body belongs to me”
🐝 Safe adults are people you can trust and talk to - “I can talk to a safe adult”
🐝 You can keep asking for help until someone listens
Protective behaviours focus on empowering children with knowledge and confidence, rather than creating fear. Helping children feel safe starts with giving them the right tools.
Protective Behaviours are an important part of building safety, respect, and resilience.

Bumblebees is a program run by Phoenix House that teaches kids aged 3-5 Protective Behaviours. If you run a childcare centre and want to discuss our team coming to your centre, please reach out.

This week we have been recognising Harmony Week — a day to celebrate the rich cultural diversity that makes our communit...
19/03/2026

This week we have been recognising Harmony Week — a day to celebrate the rich cultural diversity that makes our communities stronger, more vibrant, and more connected.
🧡
Harmony Day is a reminder that everyone belongs. It’s about respect, inclusion, and the value of coming together, regardless of culture, language, or background.
🧡
At Phoenix House, we see every day how powerful it is when people feel safe, seen, and supported. Creating spaces where everyone is welcomed and valued is at the heart of what we do.
🧡
Today, and every day, we celebrate diversity and stand for a community where everyone can belong.
🧡

Address

33 Enterprise Street
Bundaberg, QLD
4670

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+61741534299

Alerts

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