PSR Plan Management Pty Ltd

21/02/2026

We're seeing an increase in establishment fees being charged to Participants plans. This article is a great read to help understand when your provider can charge this fee

In some circumstances, the NDIA allows providers to charge for the time spent establishing support arrangements with participants- provided the participant agrees, of course.

In this Ask DSC, we outline the criteria for Establishment Fees. We also look at key things providers need to know (such as billing under the correct line item).

Read more: https://teamdsc.com.au/resources/ask-dsc-when-can-providers-charge-an-establishment-fee

12/02/2026

Participant Support Officers provide face-to-face assistance and support to participants, carers and the public at our offices. 🧑‍💼

They can assist with participant enquiries, help with forms and provide information about the NDIS.

Find your nearest office at 💻 https://ow.ly/hXyh50Y97YH

10/02/2026

NDIS updates regarding funding periods. We understand funding periods can be very confusing to understand. The NDIS have updated the OG-Your-Plan with clearer guidelines as to how funding periods work. Below is a snip of the wording from the latest OG -

What if I spend my funding before the end of the funding period? You must stay within the funding amounts set out in your plan, including any funding component amounts and funding periods. Staying within your plan funding helps you manage your supports and makes sure your plan lasts for the full length of time so you can continue to pay for the supports you need. Usually, we are not allowed to pay for supports outside of your plan if you use up your funding before the end of your funding period. Under the laws for the NDIS there are some very limited circumstances when we may pay for supports outside of your plan. This might happen if there’s a serious risk to your life, health or safety, if you couldn’t ask for a plan change because of your disability, or if your plan funding was misused due to fraud. We’ll generally only consider paying for essential supports you rely on every day, like personal care, disability-related health supports or behaviour supports. If you think you will run out of funding before the end of the funding period you should contact your NDIS contact, support coordinator, or recovery coach as soon as possible. We can talk to you about whether there has been a change in your disability support needs and you need to change your plan. If your support needs have significantly changed due to an emergency or crisis and you need supports to help keep you safe, contact your NDIS contact, support coordinator, or recovery coach as soon as possible.

If you have funding periods in your NDIS plan it is important to note the release dates and funding amounts, and ensure you are only purchasing supports that suit the levels of funding. Plan Managers cannot back claim supports when new funds are released. The best way to stay on top of your funding utilisation is to check your monthly funding statement we auto-email on the 1st of each month.

Send a message to learn more

31/01/2026

We will be performing planned system maintenance from Saturday 31 January, 9:40pm AEDT to Sunday 1 February, 12:20pm AEDT. While we work on making improvements, some systems will be temporarily unavailable.

The impacted services include:

👉 my NDIS app

👉 my NDIS participant portal

👉 my NDIS provider portal

👉 myplace participant portal

👉 myplace provider portal.

We appreciate your patience and planning around these times and apologise for any inconvenience this may cause.

Learn more at 💻 https://ow.ly/Npl650Y5bxM

29/01/2026

I hope all our young people have enjoyed returning to school. Please see this helpful resource the NDIS has put together for school aged participants

Are you seeking to better understand your child's learning journey? 📚

The Getting Started Workbook is a key resource that has been developed by the Australian Department of Education.

This booklet has been designed to support culturally and linguistically diverse parents and caregivers new to disability and the education system.

Download your copy at 💻 https://ow.ly/KnEC50Y1uWG

21/01/2026

16/01/2026

Are you looking for your next podcast?

The Sunflower Conversations is a space where people living with non-visible disabilities can share their experience. 🌻

Each episode features guests who share their stories through the lens of the Hidden Disabilities Sunflower.

Conversations aim to build awareness and understanding, while supporting a more inclusive society.

You can listen to The Sunflower Conversations at 💻 https://ow.ly/fb2h50XTM7s

📷 Image: Hidden Disabilities Sunflower Australia & New Zealand

06/01/2026

Happy Wednesday!

Day 2 of the new year here in the PSR office. We hit the ground running yesterday and processed a huge amount of claims. Unfortunately there was a large chunk of invoices that needed to be returned to Providers due to simple date errors. I understand it's a new year and we're still remembering it's 2026 not 2025.

We do ask that everyone takes an extra 2mins to review their invoice before submitting this to us. Invoices are legal documents and are being used to support Disability Insurance claims. It is vital that the information you are supplying via your invoice is 100% correct.

It would really help us if you could please double check your invoice date is correct, and most importantly you are recording the support date/s on your invoice. We understand that in some cases the support date may be the same as the invoice date. However, that's not the case for every invoice and this is why it is best practice to supply the support date in the description of your invoice. Even if you write 'invoice date is support date' that's perfectly ok.

Please reach out to our team if you have any questions we're always happy to help where we can.

Have a wonderful Wednesday

Send a message to learn more

05/01/2026

Happy New Year 🥳 we hope everyone had an enjoyable Festive Season.

Our Team have enjoyed their break & are ready to jump into 2026. We're back in the office from 9am tomorrow.

December monthly statements were auto emailed on the 1st January. If you have any questions please reach out.

19/12/2025

We'd like to wish everyone a Merry Christmas & safe holiday season.

Our office is now closed until Tuesday 6th January. Please email hello@psrpm.com.au for urgent enquiries.

During our closure period there will be two claims runs on Mon 22nd & Mon 29th Dec.

We look forward to seeing everyone in the new year

05/12/2025

Mark your calendar, there are some changes to our normal operating hours this festive season.

We will be reducing our activity from close of business Wednesday, 24 December 2025. With regular operations resuming Friday, 2 January 2026. During this time NDIS Offices will be closed.

The NDIS Contact Centre will continue to assist with urgent enquiries between 8 am and 8 pm (local time AEDT) Monday to Friday, excluding national public holidays.

You can learn more at 💻 https://ow.ly/mex550Xv9WE

01/12/2025

Happy 1st December everyone. November monthly usage statements were system generated and emailed today. Please reach out to us if you have any questions.

We are now only a hop and skip away from our annual Christmas Closure. We have been sending providers Christmas Closure notices since the beginning of November. Please see below our Christmas Closure days and invoice processing schedule:

**IMPORTANT MESSAGE: Festive Season Period**

During this year’s festive season, our office will be closed commencing Friday 19th December and returning Monday 5th January. We will be running two claims runs during our closure period.

Our invoice processing will be as follows during this period:

Thursday 18th December – extended office hours 9am to 5pm – invoices will be paid Monday 22nd December
Friday 19th December – office closed
Monday 22nd December – office closed invoices will be processed – invoices will be paid Wednesday 24th December
Tuesday 23rd December – office closed
Wednesday 24th December – office closed
Thursday 25th December – office closed
Friday 26th December – office closed
Monday 29th December – office closed invoices will be processed – invoices will be paid Wednesday 31st December
Tuesday 30th December – office closed
Wednesday 31st December – office closed
Thursday 1st January – office closed
Friday 2nd January – office closed
Monday 5th January – normal office hours of 9am to 4pm Monday to Thursday resume

Send a message to learn more