14/02/2026
I had the most beautiful experience of accessibility at an appointment the other day.
• Everything was clearly explained to me.
• I was shown around.
• I was offered the use of a quiet room.
And all WITHOUT disclosing a diagnosis.
They also didn't know, but I had spent 4hrs on the train to get there, and I was starting to run low on internal resources. I then still had to wait over an hour for my scheduled appointment time, and without the quiet room, I totally would have had a meltdown because I was soooo overloaded. But I didn't, because there was thoughtful accessibility. I turned the lights down, I closed the door, I sat on the comfy couch, put on my headset to play music, and had my laptop to do familiar things on.
This is how it should be. When we design our processes, systems and physical spaces from the outset for inclusion, everyone benefits. When we tack it on as an afterthought, it rarely works.
And what made this really work is that they understood that not all disability is visible, so it is offered to everyone. It wasn't gate-kept behind disclosure; I didn't have to prove my struggle to deserve comfort, meaning they weren't worried about a disability con (that is, people will fake disability or exaggerate needs for personal gain).
Sadly, this is a rare experience, but it’s also hopeful to see that some places are truly doing a good job.