22/01/2026
Defence Health Claiming Issue – Update
We’re currently seeing some Defence Health claims decline when processed in-clinic. We’ve been advised this is due to a known internal Defence Health issue relating to their provider records. They’re working on a fix, however there’s no confirmed timeframe at this stage.
In the meantime, some claims may need to be submitted manually.
✅ After your appointment, we can provide an itemised invoice/receipt so you can claim directly with Defence Health.
Everything appears to be working correctly on our end. If you have any questions or concerns, please contact the practice.
Update: Our Bupa claiming now appears to be working normally. 😀
Have a great day and long weekend — it’s our honour to care for veterans and their families, as well as our wider community.