Patient Experience Agency

09/12/2025

As a healthcare professional, improving patient experience is a top priority. But where to start? 🤔 Our easy guide to the "5 Things You Can Do Today to Improve Your PX" will equip you with practical strategies to get started with making real change in your practice.

https://www.patientexperienceagency.com.au/px-download

Ready to make meaningful change to your patient experience but not sure where to start?

07/12/2025

Did you know Patient Experience Agency is a CPD Home (AMA) Certified Learning Provider? We are delighted that our Delivering Personalised Care program has been featured on AMA CPD Home’s learning list this month.

This accredited program equips clinicians with practical skills, tools and strategies to confidently embed personalised care and patient partnership into everyday practice. It also supports alignment with PROMs, PREMs and value‑based care principles, helping you strengthen outcomes, demonstrate impact, and prepare for accreditation.

📌 Accredited for 10.5 CPD hours (Educational Activities + Reviewing Performance).
📌 Automatically recorded to your CPD Home account when you enrol with your membership number.

⚠️ But hurry — you must enrol by Tuesday 9 December to ensure you have time to complete the program before 31 December!
👉 Enrol now: https://bit.ly/3Ya4kAc

Not a CPD Home member? No problems. You can still complete the course and receive a Certificate of Completion to meet your CPD requirements. Click here to enrol: https://bit.ly/43s5KZN

05/12/2025

Did you know Patient Experience Agency is a AMA CPD Home Certified Learning Provider? We are delighted that our Delivering Personalised Care program has been featured on AMA CPD Home’s learning list this month.

This accredited program equips clinicians with practical skills, tools and strategies to confidently embed personalised care and patient partnership into everyday practice. It also supports alignment with PROMs, PREMs and value‑based care principles, helping you strengthen outcomes, demonstrate impact, and prepare for accreditation.

📌 Accredited for 10.5 CPD hours (Educational Activities + Reviewing Performance).
📌 Automatically recorded to your CPD Home account when you enrol with your membership number.

⚠️ But hurry — you must enrol by Tuesday 9 December to ensure you have time to complete the program before 31 December!
👉 Enrol now: https://bit.ly/3Ya4kAc

Not a CPD Home member? No problems. You can still complete the course and receive a Certificate of Completion to meet your CPD requirements. Click here to enrol: https://bit.ly/43s5KZN

04/12/2025

Ready to take the first step towards actively involving and engaging your patients in the delivery of care at your practice? This blog provides a great overview of what patient engagement is, why it is important to improving patient experiences and the spectrum of patient engagement stages that we typically see in the practices we work with. Read more: https://bit.ly/46c2wsS

What is patient engagement? Why is patient engagement important to improving patient experiences? What are the six stages of patient engagement in health care? The impact of engagement on patient experience. Promoting patient empowerment to your patients.

02/12/2025

Have you requested your free copy of "Patients for Life" yet?

Written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, this book is a must-read for all healthcare professionals and practice owners.

Request your copy here: https://bit.ly/45yWgdO

30/11/2025

If you are a healthcare practitioner or provider, it's essential to stay informed about the latest trends and changes in the industry. One of the most significant shifts happening right now in Australia is the move towards a value-based health care approach, which has already changed the way healthcare is delivered in over 30 countries across the world.

To help you navigate this change, we are excited to announce our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice. Learn all about value-based health care, health reform, measuring patient outcomes and all the key shifts you need to be aware of.

So, what are you waiting for? Watch it here: https://bit.ly/3Pvrhuu

Our Kickstarter webinar demystifies the coming health care reform - including understanding value-based health care, partnering with patients and using patient-reported outcomes measures (PROMs and PREMs) - and help you understand what you need to do in your practice to be ready.

27/11/2025

Health care is a team sport! Our latest blog is all about the power of multidisciplinary teams and how they're transforming patient care.

Read it here: https://www.patientexperienceagency.com.au/blog/fundamentals-of-multidisciplinary-teams

What are multidisciplinary teams? How do multidisciplinary teams work? What are the benefits of multidisciplinary teams? What are the most common myths around multidisciplinary teams? Why are multidisciplinary teams becoming more important?

25/11/2025

✨ New Live Cohort: Delivering Personalised Care ✨
Left your CPD requirements until the last minute? We’ve got you covered.

Our LIVE Delivering Personalised Care program cohort kicks off 2 December and wraps up by 23 December — perfect timing to complete your CPD before year-end. Or, if you’d rather start the new year with fresh energy, join one of our upcoming cohorts in January, February or March.

💡 What’s included:
4 × 90 min LIVE weekly learning webinars
1 × 1 hr online coaching session with Shelley Thomson
Short assessments & self-reflection exercises
Practical tools to design your own personalised care consultation plan
Downloadable workbook & resources
Certificate of completion + 10.5 hours CPD recognition*

Join the growing number of clinicians transforming care — achieving stronger patient partnerships, measurable outcomes and lasting impact.
Secure your place now and finish 2025 strong, or kick off 2026 with purpose.
👉

Learn what personalised care means and how to deliver it using PROMs, PREMs, and partnering with consumers. 100% online, flexible, and designed for busy healthcare professionals.

25/11/2025

The secret is out! Growing your practice using a patient-led approach is the future of healthcare.

Request your free copy of 'Patients for Life', written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, and find out how this approach can generate up to five times more revenue for your practice.

Request your free copy here: https://bit.ly/45yWgdO

23/11/2025

Value-based health care.
Health reform.
Measuring patient outcomes.
PROMs & PREMs.
Co-designing with patients.

You have probably heard all these terms bandied about, but do you know what they actually mean and how they will impact the way you deliver care? Find out all the answers in our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice.

In 40 minutes you will find all the answers you have been looking for! Plus you will learn from other practitioners, like Dr. Nathan Castle from Psychology Outcomes, who are already on their journey to adopting some of these approaches.

So what are you waiting for? Watch it now: https://www.patientexperienceagency.com.au/kickstarter-australian-health-reform-webinar

20/11/2025

If you've been hearing about PROMs and PREMs or measuring patient outcomes but aren't quite sure what it all means - we hear you!

Patient-reported outcome measures (PROMs) and patient-reported experience measures (PREMs) are tools used in healthcare to gather information directly from patients about their health status and experiences.

Click here to learn the basics and discover why more and more Australian health care providers are shifting to measuring outcomes in order to prove the value they are delivering to their patients: https://www.patientexperienceagency.com.au/blog/patient-reported-measures

What are Patient Reported Outcomes Measures (PROMs)? What are Patient Reported Experience Measures (PREMs)? Why are Patient Reported Measures important? Getting started with Patient Reported Outcomes and Experience Measurement. Do I Have To Use Patient Reported Measures In My Practice?

18/11/2025

Keen to learn more about PROMs and PREMs (Patient-Reported Outcome and Experience Measures)? You can access a recording of our free Kickstarter webinar on this topic on-demand here:

Join us as we share everything you need to know about Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs). Learn what they are, why you should be measuring them and how to get started with identifying the right ones to use.