Patient Experience Agency

19/03/2026

There are numerous ways to collect patient feedback, but if you're looking to truly understand your patients' experiences and find those 'nuggets of gold' that unlock the opportunities to really make a difference, then there's no substitute for real conversations with them.

In this blog, we will walk you through the 10 steps we use when running successful patient focus groups, enabling you to gather meaningful feedback and make data-driven improvements to your healthcare services. https://bit.ly/3tiyNzW

What is a patient focus group? Ten steps to running a patient focus group. Top tips for running a successful patient focus group.

17/03/2026

The secret is out! Growing your practice using a patient-led approach is the future of healthcare.

Request your free copy of 'Patients for Life', written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, and find out how this approach can generate up to five times more revenue for your practice.

Request your free copy here: https://bit.ly/45yWgdO

15/03/2026

Value-based health care.
Health reform.
Measuring patient outcomes.
PROMs & PREMs.
Co-designing with patients.

You have probably heard all these terms bandied about, but do you know what they actually mean and how they will impact the way you deliver care? Find out all the answers in our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice.

In 40 minutes you will find all the answers you have been looking for! Plus you will learn from other practitioners, like Dr. Nathan Castle from Psychology Outcomes, who are already on their journey to adopting some of these approaches.

So what are you waiting for? Watch it now: https://www.patientexperienceagency.com.au/kickstarter-australian-health-reform-webinar

12/03/2026

Ready to take the first step towards actively involving and engaging your patients in the delivery of care at your practice? This blog provides a great overview of what patient engagement is, why it is important to improving patient experiences and the spectrum of patient engagement stages that we typically see in the practices we work with. Read more: https://bit.ly/46c2wsS

What is patient engagement? Why is patient engagement important to improving patient experiences? What are the six stages of patient engagement in health care? The impact of engagement on patient experience. Promoting patient empowerment to your patients.

10/03/2026

Keen to learn more about PROMs and PREMs (Patient-Reported Outcome and Experience Measures)? You can access a recording of our free Kickstarter webinar on this topic on-demand here:

Join us as we share everything you need to know about Patient-Reported Outcome Measures (PROMs) and Patient-Reported Experience Measures (PREMs). Learn what they are, why you should be measuring them and how to get started with identifying the right ones to use.

08/03/2026

If you are a healthcare practitioner or provider, it's essential to stay informed about the latest trends and changes in the industry. One of the most significant shifts happening right now in Australia is the move towards a value-based health care approach, which has already changed the way healthcare is delivered in over 30 countries across the world.

To help you navigate this change, we are excited to announce our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice. Learn all about value-based health care, health reform, measuring patient outcomes and all the key shifts you need to be aware of.

So, what are you waiting for? Watch it here: https://bit.ly/3Pvrhuu

Our Kickstarter webinar demystifies the coming health care reform - including understanding value-based health care, partnering with patients and using patient-reported outcomes measures (PROMs and PREMs) - and help you understand what you need to do in your practice to be ready.

05/03/2026

Health care is a team sport! Our latest blog is all about the power of multidisciplinary teams and how they're transforming patient care.

Read it here: https://www.patientexperienceagency.com.au/blog/fundamentals-of-multidisciplinary-teams

What are multidisciplinary teams? How do multidisciplinary teams work? What are the benefits of multidisciplinary teams? What are the most common myths around multidisciplinary teams? Why are multidisciplinary teams becoming more important?

03/03/2026

Improving your patient experience doesn't have to be hard. Download our easy guide to learn 5 easy things you can do today to get started making improvements for your patients.

https://www.patientexperienceagency.com.au/px-download

Ready to make meaningful change to your patient experience but not sure where to start?

26/02/2026

If you've been hearing about PROMs and PREMs or measuring patient outcomes but aren't quite sure what it all means - we hear you!

Patient-reported outcome measures (PROMs) and patient-reported experience measures (PREMs) are tools used in healthcare to gather information directly from patients about their health status and experiences.

Click here to learn the basics and discover why more and more Australian health care providers are shifting to measuring outcomes in order to prove the value they are delivering to their patients: https://www.patientexperienceagency.com.au/blog/patient-reported-measures

What are Patient Reported Outcomes Measures (PROMs)? What are Patient Reported Experience Measures (PREMs)? Why are Patient Reported Measures important? Getting started with Patient Reported Outcomes and Experience Measurement. Do I Have To Use Patient Reported Measures In My Practice?

24/02/2026

Have you requested your free copy of "Patients for Life" yet?

Written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, this book is a must-read for all healthcare professionals and practice owners.

Request your copy here: https://bit.ly/45yWgdO