Patient Experience Agency

13/11/2025

For many years, healthcare has been largely focused on the concept of patient-centred care. But modern healthcare organisations are now moving beyond this concept. Find out why yours should too.

What is patient-centred? What is partnering with patients? What is the difference between being patient-centred and partnering with patients? Why partner with patients? The five reasons why you need to move beyond being patient-centred and partner with your patients.

11/11/2025

Improving your patient experience doesn't have to be hard. Download our easy guide to learn 5 easy things you can do today to get started making improvements for your patients.

https://www.patientexperienceagency.com.au/px-download

Ready to make meaningful change to your patient experience but not sure where to start?

10/11/2025

Reimbursed for value—not volume. This is the turning point Australian healthcare has been waiting for. 🥳

As Dr. Sidney Chandrasiri writes in Health Services Daily outcome-based funding is here—and the Australian Health Service Alliance is leading the way.

If you're a clinician wondering what this means for your practice, our Delivering Personalised Care program shows you how to use PROMs and PREMs in your everyday consultations to measure outcomes and experiences, build partnerships with your patients and demonstrate your value.

This is why we built it. Because the system is changing—and you need to be ready. Don't get left behind.

👉 Enrol now: https://www.patientexperienceagency.com.au/personalised-care



Read the article here: https://www.healthservicesdaily.com.au/a-quiet-revolution-in-healthcare-the-patient-voice-in-outcome-based-funding

The way healthcare should work isn’t just about payment models or survey scores. It’s about creating a system that remembers why it exists in the first place: to heal, to empower, and to listen.

09/11/2025

Value-based health care.
Health reform.
Measuring patient outcomes.
PROMs & PREMs.
Co-designing with patients.

You have probably heard all these terms bandied about, but do you know what they actually mean and how they will impact the way you deliver care? Find out all the answers in our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice.

In 40 minutes you will find all the answers you have been looking for! Plus you will learn from other practitioners, like Dr. Nathan Castle from Psychology Outcomes, who are already on their journey to adopting some of these approaches.

So what are you waiting for? Watch it now: https://www.patientexperienceagency.com.au/kickstarter-australian-health-reform-webinar

06/11/2025

Have you been hearing the term, "value-based health care" but not sure what it really means? Check out this fundamentals blog to learn the basics of how value-based health care differs to how you may be delivering your care currently.

What is Value-based Health Care? How is Value-based Health Care different to how care is currently delivered? The characteristics of Value-based Health Care. Multidisciplinary teams. Measuring outcomes (PROMs and PREMs). Is Australia adopting Value-based Health Care Health Reform in Australia?

04/11/2025

Have you requested your free copy of "Patients for Life" yet?

Written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, this book is a must-read for all healthcare professionals and practice owners.

Request your copy here: https://bit.ly/45yWgdO

02/11/2025

If you are a healthcare practitioner or provider, it's essential to stay informed about the latest trends and changes in the industry. One of the most significant shifts happening right now in Australia is the move towards a value-based health care approach, which has already changed the way healthcare is delivered in over 30 countries across the world.

To help you navigate this change, we are excited to announce our free Kickstarter webinar, Australian Health Care Reform: a guide for what it means for you and your practice. Learn all about value-based health care, health reform, measuring patient outcomes and all the key shifts you need to be aware of.

So, what are you waiting for? Watch it here: https://bit.ly/3Pvrhuu

Our Kickstarter webinar demystifies the coming health care reform - including understanding value-based health care, partnering with patients and using patient-reported outcomes measures (PROMs and PREMs) - and help you understand what you need to do in your practice to be ready.

30/10/2025

In recent years, there has been a growing recognition of the value of the lived experience of patients and their carers in providing more comprehensive and patient-focused care. In this blog, we share the fundamentals of lived experience - what it actually is, how it is different to a patient voice, how it can help enhance your patients' experiences and outcomes and how you can get started with incorporating lived experience insights into your own practice.

Read here: https://bit.ly/3rhRR0f

What is lived experience? Lived experience in Australia. Lived experience of mental health. Why lived experience is important. What sorts of insights can lived experience provide? Getting started with collecting lived experience insights.

28/10/2025

Have you requested your free copy of "Patients for Life" yet?

Written by Patient Experience Agency co-founder and one of Australia's most respected authority on patient-centred growth strategies, Shelley Thomson, this book is a must-read for all healthcare professionals and practice owners.

Request your copy here: https://bit.ly/45yWgdO

Most health care professionals practice medicine primarily because they care about their patients. Yet, the simple truth is that this is not reason enough to sustain the long-term success of their business.Many professionals struggle to think beyond medical needs and challenges or speak in terms tha...

26/10/2025

Personalised care is no longer optional—it’s what patients expect and what great clinicians deliver.

Delivering Personalised Care is a CPD-accredited online program that helps you build stronger partnerships, use patient-reported measures with confidence, and deliver outcomes that truly matter.

Enrol here: https://bit.ly/4hyDH0L

23/10/2025

There are numerous ways to collect patient feedback, but if you're looking to truly understand your patients' experiences and find those 'nuggets of gold' that unlock the opportunities to really make a difference, then there's no substitute for real conversations with them.

In this blog, we will walk you through the 10 steps we use when running successful patient focus groups, enabling you to gather meaningful feedback and make data-driven improvements to your healthcare services. https://bit.ly/3tiyNzW

What is a patient focus group? Ten steps to running a patient focus group. Top tips for running a successful patient focus group.

23/10/2025

Personalised care isn’t just a buzzword—it’s what patients want and what great clinicians deliver.

Delivering Personalised Care is a CPD-accredited online program that helps you build stronger partnerships, use patient-reported measures with confidence and deliver outcomes that truly matter.

✔ 4-part webinar series you can watch anytime
✔ Sample scripts and conversation prompts
✔ Insights from clinicians and a consumer
✔ CPD-accredited and built for real-world practice

Enrol by 31 October and get $50 off with code PEAFRIENDS: https://bit.ly/43s5KZN