Metanoia Rays

29/04/2026

A guide dog is more than support – they’re freedom, confidence, and a best friend all in one. 🐕‍🦺💛

This International Guide Dog Day, we celebrate these incredible companions and the lives they help transform.



Image Description: A photo of happy looking support dog captured in front of Metanoia Rays stand at an event.

27/04/2026

We acknowledge the recent changes announced by the NDIS and understand that updates like these can create uncertainty.

Please be assured that we are closely monitoring all information as it becomes available.

Our priority remains the same - keeping our participants informed, supported, and strongly advocated for every step of the way. 💛

The National Disability Insurance Scheme (NDIS) is one of Australia’s most important social programs. The NDIS needs to be protected for people with permanent and significant disability and for future generations who will rely on it.

24/04/2026

🌅 ANZAC Day Weekend 🌅

As we approach ANZAC Day tomorrow, Saturday 25th April, we wanted to remind our participants and carers about our services over the weekend.

✅ All participant supports will continue as usual throughout the weekend

Need to Contact Us?
For non-life-threatening emergencies, our on-call phone is available for participants and carers.
For medical emergencies: Please call 000

On this ANZAC Day, we pause to remember and honour the Australian and New Zealand Army Corps who served and sacrificed for our country. Lest we forget. 🌅

We'll be back in the office on Monday 27th and look forward to continuing to support you.

Have a safe and reflective weekend. 💙🧡



Image Description: An orange and blue coloured tile containing the text, Lest we forget.

20/04/2026

📚 Free NDIS Webinar Alert! 📚
Understanding the NDIS: Working with Providers
📅 May 21st | 🕐 1-2pm | 💻 Online

NDIS participants and carers - if you've received the new NDIS participant newsletter, you'll find details about this helpful upcoming webinar.

Learn about:
→ Choosing the right providers
→ What to expect from your supports
→ Your rights and responsibilities
→ Building effective provider relationships

Register: https://www.ndis.gov.au/events/11165-understanding-ndis-webinar-working-providers

It's free and could help you make more informed decisions about your NDIS journey!

This session will explore how participants can work effectively with NDIS providers, from choosin

17/04/2026

💙 A Heartfelt Farewell to Kerrie 💙

Today marks the end of an era in our Darwin office as we say goodbye to Kerrie, who is retiring after being a valued member of our team since 2022.

To the participants Kerrie has supported: she's been there for you with unwavering dedication and care.

To our Darwin team: she's been a reliable colleague and friend.

To Kerrie: thank you for the laughter, the compassion, the hard work, and the countless moments where you went above and beyond.

Retirement is a time to celebrate all you've achieved and to enjoy the freedom to do whatever brings you joy. You've earned every bit of it!

We'll miss you, Kerrie, but we're so excited for this new adventure ahead of you. 💙🧡

Please join us in wishing Kerrie all the best! Drop your messages below! 👇



Images Description: Kerrie, Metanoia Rays Darwin support worker, on her last day before retirement. Kerrie has been with the organisation since 2022 supporting participants in Darwin.

15/04/2026

Person-centred support starts with one question: Whose choice is this?

This week's Metanoia Rays Morning Code: VOICE = Value – Offer choice – Inform – Check – Empower

Real choice means:
✅ Participants decide, not us
✅ Options are genuine, not guided
✅ Information is honest and balanced
✅ Their decision becomes the plan

We create a new Morning Code each week internally – VOICE reminds us who should be leading every decision.



Image Description: Blue and orange coloured tile containg text for the Metanoia Rays code word VOICE as described in caption.

13/04/2026

10/04/2026

🧡 Harmony Day Celebrations 🧡
At the end of last month our team celebrated Harmony Day with traditional attire and a multicultural feast!

Here are three of our wonderful team members showing off their beautiful traditional dress. Staff shared food from various countries, stories about their heritage, and celebrated the cultural diversity that makes Metanoia Rays special.

Everyone belongs. 💙🧡




Image Description: Three female Metanoia Rays staff members in the Darwin office wearing traditional cultural attire for Harmony Day celebrations. They are smiling and standing together, celebrating cultural diversity in the workplace.

08/04/2026

At Metanoia Rays, we create a new Morning Code each week to strengthen our team's skills in communication, safety, and person-centred support.

This week, we're sharing one publicly that we think could help everyone: CALM.

CALM = Confirm – Acknowledge – Look into it – Move forward

When someone comes to you with a complaint or concern, resist the urge to defend yourself immediately. Instead:

✅ Confirm you've heard them
✅ Acknowledge the impact
✅ Explain you'll look into it
✅ Give a clear next step

Whether you're a support worker, family member, carer, or anyone who receives difficult conversations – this one's for you. 💙



Image Description: A blue and orange coloured tile featuring the text detailed in the caption for Metanoia Rays Code Word of the week: CALM.

06/04/2026

🎉 Fresh Look Alert! 🎉
Our website has had a makeover! ✨

Visit metanoiarays.com.au to explore:

💙 All our NDIS services
💙 Meet our team
💙 Helpful resources
💙 Easy contact options
💙 And more!

We've made it easier, more accessible, and more user-friendly than ever.

Check it out and let us know what you think! 👇
🔗 www.metanoiarays.com.au

💙🧡

03/04/2026

🐰 Happy Easter from Metanoia Rays! 🐣

Wishing everyone in our community a wonderful Easter weekend filled with joy, relaxation, and time with loved ones.

Whether you're enjoying chocolate eggs, spending time with family and friends, taking part in Easter traditions, or simply enjoying a well-deserved break - we hope your long weekend is everything you want it to be.

Please note: Whilst our office will be closed over the Easter long weekend, support will continue as usual for our participants.

To our participants, families, and team members - thank you for being part of the Metanoia Rays community. We're grateful for each and every one of you.

Enjoy the break, stay safe, and we'll see you after the Easter long weekend! 💙🧡



Image Description: A pastel coloured tile with Easter imagery containing the text, Happy Easter with the Metanoia Rays logo in bottom corner.

02/04/2026

🐰 Easter Long Weekend Notice 🐰

Office Closure: Our offices will be closed from Friday 3rd April

Support Services: Will continue as usual for all participants

Need to contact us?

* Non-medical emergencies: Our on-call phone is available
* Medical emergencies: Call 000

Normal office hours resume Tuesday 7th April.

Have a safe and happy Easter! 💙🧡



Reel Description: Video of a participant talking with support worker overlay with text, 'Long Weekend update', with Metanoia Rays and we heart NDIS logos in the corner.