05/10/2025
A Gentle Reminder to Our Dear Clients 💆♀️
Today we had a customer whose feedback made our team feel quite disheartened.
Over the years, we’ve rebranded, moved locations, updated our logo, and improved our services — all to offer quality Remedial Massage, Cupping, and Dry Needling.
Our therapists are fully qualified in Australia, not just holding unverified overseas certificates.
However, this client complained because what he received wasn’t the “traditional Thai massage” they expected.
Just to clarify — we do NOT offer Thai massage.
Our focus is on remedial massage that follow Australian standards and are eligible for health fund rebates.
👉 Important note: We have taken over the business from a previous operator for years, but we are not responsible for any past issues, promises, or activities made by the former owner.
Every booking comes with an automatic SMS confirming your service type and appointment time.
If you ever feel something isn’t what you expected, please let us know during the session so we can adjust — not only after the massage has finished.
And just a friendly reminder:
➡️ Traditional Thai Massage is not covered by private health insurance in Australia.
We’re always open to feedback and improvement — but respect works both ways. Thank you to everyone who continues to support our small business with kindness and understanding. 💛
