14/07/2025
For the fifth consecutive year, St Vincent’s private hospitals have been ranked number one in Australia by Medibank customers in the annual Patient Reported Experience Measures Survey (PREMS). Across every one of the 10 categories - from nurse and doctor communication to pain management, cleanliness, and patient recommendation - our hospitals were voted #1.
We also received the highest Net Promoter Score (NPS), a global benchmark of patient satisfaction in healthcare.
These results reflect the dedication of our people - clinicians, nurses, allied health teams, support staff, and administrators - across all 10 of our private hospitals in New South Wales, Victoria, and Queensland. Facilities including St Vincent’s Northside, Toowoomba, East Melbourne and Fitzroy consistently outperformed peer hospitals, with Northside and the Mater Sydney scoring 10 points higher than their counterparts in medicine-related communication.
To be ranked first once is an achievement. To do so five years running is extraordinary - and it speaks to the values that have guided St Vincent’s for more than 165 years. In an evolving and often challenging healthcare environment, we remain deeply committed to compassionate care, clinical excellence, and purposeful service. We’re proud to lead the way in Australian private healthcare - and even prouder to be trusted by those we serve.
