Sandy Liddell

25/12/2025

Merry Christmas to everyone!

We hope you all get to enjoy some time with friends and loved ones during this holiday period.

A special thank you to our amazing Support Workers who are working throughout the holidays.

Sincerely,
Sandy and Matt

18/12/2025

After a busy year it’s now time for some well-earned rest!

We hope everyone enjoys a safe and relaxing holiday period. The Total Support Services team will be taking a break to catch up with family, friends, and celebrate both the festive season and a successful year.

Our offices will be closed for two weeks from the 22nd of December, 2025, until we return on the 5th of January, 2026.

Our Service Delivery team will be available to call during this time for any emergencies.

17/11/2025

Welcome to the family, OnTrack Tasmania!

We are excited to officially announce the next chapter of Total Support Services is beginning, with OnTrack becoming a part of Total Support Services in Tasmania.

In the 15 years since Total Support services was founded, this is biggest announcement we have made to date and significant milestone in our history.
Although our beginnings and stories may be different, our shared vision, goals for the future, and aligned values make this acquisition a cause for celebration for clients and staff at both Total Support Services and OnTrack.

We look forward to welcoming staff from OnTrack, whose experience and knowledge will allow us to bring forward the best parts and expertise of both organisations as we aim to continue setting new high standards for service.

We also look forward to welcoming our new clients, who can expect the same professional and personalised service you already receive - so you can continue to live your life your way.

Members of Total Support Services’ senior management will be in Tasmania over the next few weeks to welcome both clients and staff of OnTrack and provide support during the transition period.

06/11/2025

Live life your way, every day.

Our Daily Living Support services are designed to help you build confidence, stay connected, and enjoy your everyday routines the way that works for you.

Whether you need help with cooking, cleaning, shopping, or getting out and about, our friendly support workers are here to make life easier and more enjoyable. We tailor our support to suit your goals, preferences, and lifestyle.

Get in touch and see how we can help you get the most out of every day.
📞 Call us: 1800 800 877
📧 Email: info@totalsupportservices.com.au
🔗 Learn more: https://www.totalsupportservices.com.au/services/daily-living-support/

30/10/2025

Meet Deb, our Service Delivery Manager for South Australia.

Deb is one of our longest serving staff, and her team is right at the heart of the action in Total Support Services. Whether you’re signing up to begin services, calling with questions about your existing Service Delivery arrangements, or just calling to say a friendly hello, there’s a very high chance you’ve spoken with Deb at some point.

Watch this video to learn about Deb, her role, and the steps she takes to ensure you’re getting the best service possible.

Want to learn more or sign up for services?
🔗 Visit: https://www.totalsupportservices.com.au/
📞 Phone: 1800 800 877
📧 Email: info@totalsupportservices.com.au

14/10/2025

October 14 is World Allied Health Professions Day.

First observed in 2018, this day highlights the vital contributions of allied health professionals: the physiotherapists, speech pathologists, occupational therapists, dietitians, psychologists, and many others whose expertise, teamwork, and care often go unseen but make a huge difference in people’s lives.

In Australia, more than 300,000 allied health professionals form one of the largest parts of the clinical workforce, supporting people across hospitals, aged care, disability, education, rehabilitation, and community services.

This year’s theme, “Stronger Together,” highlights the power of collaboration. Effective care often comes from many people working as one — allied health professionals bridging gaps in services, coordinating with medical teams and support providers, and helping people recover, stay independent, and live life to the fullest.

09/10/2025

If you weren't already excited about spring, you should be now that October's newsletter is out!

Catch up NDIS news and our events recap, complete this month's word searches, discover the month’s recipe, and more.

Subscribe for the latest news and keep up to date on what’s happening across our organisation.

If you have any feedback, then please get in touch and let us know your thoughts at marketing@totalsupportservices.com.au. We love hearing from you, and you can help shape the newsletter you get!

The weather is starting to warm up and it’s really beginning to feel like spring now. So get excited for all the fresh flowers, sounds of birds and nature, sunnier evenings - and the contents of this newsletter!

29/09/2025

Our team of NDIS-registered Allied Health workers are here to help you reach your goals. From occupational therapy to psychosocial recovery coaching and more, we tailor our support to suit what works best for you.

📞 Call us: 1800 800 877
📧 Email: info@totalsupportservices.com.au
🔗 Learn more: https://www.totalsupportservices.com.au/

17/09/2025

We are hiring!
We're looking for a Receptionist to join our team in Adelaide.

Permanent - Entry Level
Full-time
on site - Eastwood SA

As a family-owned business, we like to extend this feeling of belonging to our staff and clients. Which means we work together to succeed together. We like to think outside the box, we like exceeding expectations, and most importantly, we do everything we can to support people with disability.

Total Support Services has seen massive growth in the past years, and we invite you to be part of it. The organisation has been supporting people with disability for over ten years. We have offices in South Australia, Tasmania, and Queensland.

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞
Due to internal promotion Total Support Services is looking for a bubbly person to join our team as a Receptionist in our Adelaide Office. You will be responsible for assisting all members of the team, carrying out general office duties (phones/filing/mail/scanning), database management and data entry, assisting with recruitment. This is full time position working 38 hours per week 08:30-16:30 Mon-Fri.

The ideal applicant will be someone with a desire to get into office administration, have a strong eye for detail and strong Microsoft Office skills. A proactive, can-do attitude is also a must!

𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞
• Highly developed communication, organisation & interpersonal skills
• The ability to multitask and have a flexible approach to various challenges
• Proficiency in Word, Excel and Outlook
• Demonstrate self-motivation and reliability
• Works well in a team environment but can also self-manage
• Professional and well-presented
• Great phone manner

𝐃𝐮𝐭𝐢𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
• Answering and directing all incoming calls
• Effectively managing front of house/reception area
• Meeting & greeting clients and other office visitors
• Maintaining information in our Client Management System
• Distributing all incoming and outgoing mail
• Scanning, filing & document control
• Processing invoices
• Online shopping for SIL houses
• Maintaining adequate supplies
• Taking and distributing minutes for meetings
• Completing reporting documents as required
• Assisting with ad hoc administration tasks

𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐰𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫?
Previous experience in an administration role
Current ‘C’ class driver’s license
NDIS Worker and Child Related screening
Professionalism, reliability and dedication

Salary - $55,000 - $65,000

17/09/2025

We are hiring!
We're looking for a Receptionist to join our team in Adelaide.

Permanent - Entry Level
Full-time
on site - Eastwood SA

As a family-owned business, we like to extend this feeling of belonging to our staff and clients. Which means we work together to succeed together. We like to think outside the box, we like exceeding expectations, and most importantly, we do everything we can to support people with disability.

Total Support Services has seen massive growth in the past years, and we invite you to be part of it. The organisation has been supporting people with disability for over ten years. We have offices in South Australia, Tasmania, and Queensland.

𝐀𝐛𝐨𝐮𝐭 𝐭𝐡𝐞 𝐫𝐨𝐥𝐞
Due to internal promotion Total Support Services is looking for a bubbly person to join our team as a Receptionist in our Adelaide Office. You will be responsible for assisting all members of the team, carrying out general office duties (phones/filing/mail/scanning), database management and data entry, assisting with recruitment. This is full time position working 38 hours per week 08:30-16:30 Mon-Fri.

The ideal applicant will be someone with a desire to get into office administration, have a strong eye for detail and strong Microsoft Office skills. A proactive, can-do attitude is also a must!

𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞
• Highly developed communication, organisation & interpersonal skills
• The ability to multitask and have a flexible approach to various challenges
• Proficiency in Word, Excel and Outlook
• Demonstrate self-motivation and reliability
• Works well in a team environment but can also self-manage
• Professional and well-presented
• Great phone manner

𝐃𝐮𝐭𝐢𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
• Answering and directing all incoming calls
• Effectively managing front of house/reception area
• Meeting & greeting clients and other office visitors
• Maintaining information in our Client Management System
• Distributing all incoming and outgoing mail
• Scanning, filing & document control
• Processing invoices
• Online shopping for SIL houses
• Maintaining adequate supplies
• Taking and distributing minutes for meetings
• Completing reporting documents as required
• Assisting with ad hoc administration tasks

𝐖𝐡𝐚𝐭 𝐚𝐫𝐞 𝐰𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫?
Previous experience in an administration role
Current ‘C’ class driver’s license
NDIS Worker and Child Related screening
Professionalism, reliability and dedication

Salary - $55,000 - $65,000

To apply, send an email to Tina@totalsupportservices.com.au with your resume attached.

17/09/2025

15 - 21 September is Dementia Action Week.

Originally established in 1994 by Alzheimer’s Society in the UK as Dementia Awareness Week, this campaign has grown into a global movement focused on awareness, education, and action to better support people living with dementia and their families.

Dementia is an umbrella term for cognitive decline and covers a range of diseases with different symptoms. The most well-known is Alzheimer’s disease, but there are many other types. It’s possible to have more than one at the same time, which is called “mixed dementia.”

While dementia is often associated with memory loss and confusion, it can also affect communication (both speech and writing), decision-making, mood, and behaviour. These changes can impact daily life, relationships, and independence.

Some people are at a higher risk of developing dementia, including those who:
• Come from lower socio-economic groups
• Have high blood pressure
• Are socially isolated
• Have a family history of dementia
• Smoke, or drink excessively
• Are physically inactive, or obese in midlife

Many of these are considered “modifiable risk factors” that a person can reduce through maintaining a healthy diet, keeping physically active, and reducing or quitting the use of substances.
(Source: aihw.gov.au/reports/dementia/dementia-in-aus)

The goal of Dementia Action Week is to increase awareness and overcome stigma, encourage early diagnosis and support, and create more dementia-friendly communities. Small actions like learning about dementia, reaching out to people you know who may be experiencing symptoms, or advocating for inclusive spaces can all help make a big difference.

20/08/2025

This year we are celebrating 15 years of Total Support Services!

It's hard to believe the time has gone by so quickly. Starting Total Support Services was one of the most challenging but rewarding things I have done, and I am proud of where we are today. This has been, and continues to be, an incredible journey and something I remain extremely passionate about.

I began this company with the belief I could provide support that people could depend on, and it means a lot that so many continue to choose and entrust Total Support Services with providing the care they need. Especially those clients who have been here right from the very start, more than 15 years ago.

From starting in a house in the suburbs of Adelaide to operating across 3 states and employing over 400 staff to support more than 900 clients, it’s clear that we are doing something right.

Thank you to all our clients, business partners, and supporters, and to everyone who has been a part of our journey so far.