Our Story
Welcome to Care Professionals Australia. 20 years ago a caring, compassionate and outstanding woman named Angela Dunleavy took the plunge and started a business in her spare room of her middle class home called Care Strategies. Her background in Psychiatric nursing, case management, Local Government and personal care support services helped her bring together her little business in Community Care. After many ups and downs, building networks and losing some, and a name change to Care Professionals she made it to the big 10 year mark. Did you know that only 10% of small businesses make it to 10 years? Angela was honoured to celebrate her achievement where the Mayor of Casey attended to honour the difference Angela was making in the community. She was not your average Councillor, Angela, she had something different. She had burning passion and drive to make a difference in the way we deliver care to our vulnerable members of society. On November 3rd, 2013 sadly Angela passed away suddenly in her home. The industry was devastated. Over 150 people attended her funeral, including, case managers, service coordinators, and even clients and carers. She was loved and adored by just about anyone who had the pleasure of meeting her. She truly was a wonderful spirit. Then of course the big question was, what was going to happen to Care Professionals? That is where I stood up. My name is Natalie Chrisohoidis, I am the daughter of Angela Dunleavy, and I have had the honour of working with her from when I was as young 12 years old. She she had me filing, cleaning and answering calls. I continued to work for Care Professionals throughout high school and University, I was certain I would always play a significant role at Care Professionals. After seldom deliberation in the midst of grief, shock and dedication to carry on my Mothers legacy, I took over as director of Care Professionals. It was inevitable that the business suffered as a result of its loss of its most important member. But we carried on. There were many times I wanted to give up, but with the support of my family in particular my Father and my Husband, I somehow managed to keep it all together. For such a little lady Angela gave me some pretty big boots to fill. 7 years later, here we are. Thriving and stronger than ever. The relationships we have with our clients, support coordinators and families are strong. I have naturally picked up on my mothers compassion and eagerness to make a change in peoples lives. I love what I do and although the English language couldn't possibly describe how dearly she is missed I am honoured to have stepped into her (huge) boots. My vision and mission is to provide quality and personalised care to our vulnerable members of our community and to assist those members to stay in their home with their families for as along as possible. For mum, I will honour that.
We understand the needs of an ageing population and people with disabilities and their desire to remain in their own home for as long as possible. We work closely with families, Case Managers, and support coordinators to develop and deliver a tailored care plan for each client
Care Professionals are NDIS ready. We have carers to support your needs end to end. You have the option to request one of our service coordinators to come to your home, meet you and develop a relationship so you know exactly who is taking care of your needs. This a a no obligation free service that we want to provide for you.
We pride ourselves on our ability to deliver personalised services to support even the most complex of cases, utilising the combined experience of our team of professionals. Founded by health care professionals with many years of experience in the community care sector, Care Professionals Australia is now 20 years old. We provide the following services:
Personal Care
Respite
Home Care
Travel assistance
Community Access
Contact us to discuss your needs with one of our experienced case managers.
(03) 9799 0209
So why choose Care Professionals Australia?
Reliable and professional
Client focussed, you are our top priority
Proactive
Flexible
Caring
Advocates
Customer Service Charter
Care Professionals acknowledges that customers have a right to consultation, courtesy and the opportunity to express their views about our service. At Care Professionals we are committed to improving our quality of service to you, our customers. Our customer service charter is part of this commitment and sets out clear standards of service you can expect from us.
Our commitment to you -
When using the Care Professionals we will treat you:
Fairly and Equally
With courtesy, respect and willingness to assist
In a professional and ethical manner and with understanding
We will also:
Provide prompt service
Regularly ask for feedback about our services
Respond to your enquiry as quickly as we can
Keep you informed of progress if the service is taking longer than expected
Treat your information with respect following all privacy and confidentially legislation
Make sure you are involved with all decisions which affect you
Provide easy to understand information about services and how these can help you
Provide information to clients upon request
Ensure that our services acknowledge and respect cultural and religious differences
How you can help us:
We invite you to tell us what you think about our services. Your ideas will be used to help us improve the way we carry out our work.
