30/03/2026
Permanent/Part Time Position
We’re looking for a compassionate and highly organised Medical Receptionist to join our team. You’ll be the first point of contact for our patients, ensuring their experience is smooth, pleasant and efficient. Your role will require strong administrative skills, excellent communication, and the ability to prioritise in a dynamic environment.
Responsibilities:
• Welcome patients as they arrive, provide check-in assistance, and verify appointment details.
• Answer telephone and email inquiries promptly while ensuring a professional and caring manner.
• Maintain, organise, and update patient records in the practice’s software system.
• Ensure alignment with privacy laws and health information protection compliance (e.g. HIPAA or local regulations).
• Process billing transactions, claims, and invoices accurately while explaining policies to patients.
• Schedule, reschedule or cancel patient appointments, maintaining optimised workflows.
• Coordinate between patients, medical professionals and external suppliers.
• Order and manage inventory of office and medical supplies.
• Monitor and manage the cleanliness of the reception and waiting room area.
Qualifications and experience:
• Proven experience as a Medical Receptionist or in a similar administrative role (preferred).
• Proficiency with medical office software systems and a strong aptitude for learning new technologies.
• Knowledge of healthcare compliance standards and privacy acts.
• Excellent customer service and interpersonal communication skills.
• Exceptional organisational skills with an ability to multitask in a busy environment.
Work conditions:
• The position requires working during regular clinic hours with some flexibility during peak periods.
• Must be comfortable sitting or standing for extended periods and handling light lifting duties for inventory restocking.
How to apply:
If you thrive in a people-oriented and detail-driven role, we’d love to hear from you. Please submit your resume and a brief cover letter outlining your interest in the role and relevant experience to admin@fernvaleradiology.com.au
