These guidelines are in place to help create a safe online community, in the same way that we support a healthy community in the real world.
The aim of our social media channels is to build positive relationships with our community and we ask that anyone engaging with our social media channels shows courtesy, kindness and respect for all other members of our social media communities.
These guidelines apply to anyone on our social media channels, whether engaging directly with us or other social media users.
By engaging with our social media channels you agree to these guidelines.
Content must not:
Be off-topic, intelligible or inappropriate for discussion in this forum
Violate another person’s privacy
Contain spam, be defamatory, offensive, abusive, threatening or promote any sexually explicit material, violence or illegal activity
Promote discrimination based on age, race, gender, religion, nationality, disability or sexual orientation
Be of a political nature
Contain any non-approved advertising or promotion of products and services
Infringe upon copyrights or trademarks
Breach any terms of the social media platforms themselves
Contain any content that St Vincent’s considers inappropriate
By submitting content to any St Vincent’s social media channel, you understand and acknowledge:
That this content is available to the public, and that St Vincent’s may use this information for internal and external communications, promotions and fundraising purposes.
Other participants may use your posted information beyond the control of St Vincent’s and if you do not wish to have your content used, published, copied and/or reprinted, please do not post it on any of our social media channels.
Breach of guidelines:
St Vincent’s Hospital Melbourne reserves the right to hide, remove or report at its discretion any contribution to our social media channels that breach these guidelines.
If we feel as necessary or required by law, we reserve the right to share content with law enforcement authorities.
Members of our social media channels who perpetuate views that are contradicted by evidence-based research and global health expertise, and whose content or behaviour poses a threat to public and individual health, will be immediately blocked. This includes participants who harass other users with incorrect medical information.
Hours of operation:
Our social media channels are monitored between 9am-5pm Monday to Friday (not including public holidays) by St Vincent’s Hospital Social Media Team.
If the matter is a medical emergency please attend your nearest Emergency Department or call 000 immediately. If the matter is not urgent please consider visiting your GP or dialling the Nurse-On-Call number on 1300 60 60 24.
For all other enquiries please call our Main Switchboard on (03) 9231 2211 and they can direct your call.
St Vincent’s Hospital Melbourne employees
St Vincent’s Hospital Melbourne employees must follow our social media policy when posting on social media at all times.
Contact:
If you have any questions or concerns about our social media channels please contact comms.melb@svha.org.au.
St Vincent’s Hospital Melbourne appreciates all feedback about the services we provide and the manner in which they are delivered. If you have any complaints or concerns please visit https://www.svhm.org.au/patients-visitors/share-your-experiences
