Smiley's Support Services

26/01/2026

Another example of why the internal workings of the NDIS and the commission need an inquest into how they run and corrective procedures put in place.. Proples lives are in danger and yet lets spend 7 months trying to find flaws in our service? Far from perfect but continuous improvement should be the backbone of every company.

Serco employees also say they are given email addresses identical to public servants, making them indistinguishable

19/01/2026

15/01/2026

Here in Gin Gin -
Monday 19th Jan
Tuesday 20th Jan
https://www.facebook.com/share/p/1MLpPo4jxD/

Our staff travel in mobile service centres (MSCs) to rural and regional areas to help people with our services and payments.

13/01/2026

Mmm after what we have been subjected to in the last 8months maybe we should take our story and tell it.

https://www.aph.gov.au/Parliamentary_Business/Committees/Joint/Public_Accounts_and_Audit/Inquiry_into_the_administration_of_the_National_Disability_Insurance_Scheme?fbclid=IwZnRzaAPS7dpleHRuA2FlbQIxMQBzcnRjBmFwcF9pZAo2NjI4NTY4Mzc5AAEeew5cPc_AyafdKhyH3mbW43fbeLAqJ37y9RpTSiiW51PYUZ3eNmlM00ScIvc_aem_JZvT6SFeZPio6UcWgc0RHg

On 27 November 2025, the Joint Committee of Public Accounts and Audit resolved to conduct an inquiry into the administration of the National Disability Insurance Scheme. The Committee will examine the National Disability Insurance Agency’s (NDIA) delivery of the National Di

07/01/2026

The services Australia Mobile center will be in Gin Gin Monday 19th and 20th Jan!

05/01/2026

Start the school year strong and prepared with the PCCC Education Priority One Back to School Assistance Program! ✏️🎉

First Nations Bailai, Gurang, Gooreng Gooreng & Taribelang Bunda families with children in Prep to Grade 12 are encouraged to apply.

🗓 Applications close Friday, 13 February 2026.

Learn more and access the 2026 applications here:
https://www.pccctrust.com.au/services/education-grants-scholarships/

04/01/2026

🌟 Join Our Team as a Client Services Coordinator (NDIS) - Ready to Rock in the New Year!
Are you passionate about making a real difference in the lives of people with disabilities? Do you thrive in fast-paced environments where empathy, problem-solving, and professionalism come together?
Smileys are looking for a dedicated Client Services Coordinator to join our team and support participants in achieving their goals under the NDIS framework.

· Based in Gin Gin, QLD 4671
· Full-time
· 8.30am-4.30pm
· Casual for 6-month probation period

What You’ll Bring :

NDIS Expertise: Hands-on experience with NDIS policies, SOPs, procedures, guidelines, and Reportable Incidents reporting.

Disability Experience: Professional and/or lived experience supporting people with disabilities.

Knowledge & Insight: A strong understanding of diverse disabilities, challenges, and barriers to participation.

Participant Focus: Ability to work closely with participants to achieve both NDIS and personal goals.

Technical Skills: Confident using PRODA, the NDIS Portal, and Microsoft Office (Word, Excel, Outlook). Quick to learn new systems and skilled in spreadsheets for tracking and reporting.

Intake & Onboarding: Experience managing the entry stage of customer engagement, Intake & Onboarding - including Schedules of Supports and knowledge of the NDIS Pricing Guide.

Adaptability: Thrives in fast-paced environments, able to think on the spot, solve problems creatively, and approach challenges with innovation.

Values-Driven: A proactive can-do attitude, motivated by genuine care and commitment to participants.

Customer Engagement: Solid background in client communication and relationship management.

Empathy & Support: Dedicated to providing respectful, supportive participant experiences within the NDIS guidelines.

Communication Skills: Clear and confident in both verbal and written communication.

Independence & Accountability: Capable of managing a caseload autonomously with minimal supervision.

Service Excellence: Demonstrates exceptional customer service with attention to detail, strong time management, and reliable follow-up.

Stakeholder Engagement: Ability to connect and collaborate effectively with multiple stakeholders on behalf of clients.

Resilience & Interpersonal Strength: High levels of resilience paired with excellent interpersonal skills.

Practical Requirements: Current driver’s license and access to a comprehensively insured vehicle.

Team Spirit: A positive attitude, great sense of humour, and ability to work independently or as part of a team.

Why Join Us?

This is more than just a role - we live and breathe it. It is an opportunity to be part of a values-driven organisation - more like a village really - that prioritises dignity, respect, and genuine care for participants.
You’ll be supported by a wonderfully collaborative team while having the autonomy to make a meaningful impact every day. There are opportunities to upskill through workshops and online training both internally and externally.
How to Apply :

Please call Kylie to discuss the role on 0439 486 019 or email a Cover Letter and Resume/CV to smileyscoordination@outlook.com

25/12/2025

Stay safe and aware ❣️

25/12/2025

From the Smiley’s management team, staff and our families I’d like to take a moment to THANK YOU💕

THANK YOU FOR STANDING WITH US AND ADVoCATING FOR US AND WITH US FOR the SURVIVAL of smiley’s.

It’s been an extremely difficult year but we are finally back on track and ready for 2025 to be over!

We wish you all a safe and merry Christmas! Hold your family tight, tell them you love them and stay away from your Phone! Engage in a conversation you might not be remotely interested in but it could be someone seeking to see if you care enough to listen.

21/10/2025

Remember Smiley's Annual Halloween Party! Any theme is fine :) 56 Elliot Street, Gin Gin on 31st October at 3.30pm - see you there!

14/10/2025

POSITIONS AVAILABLE NOW
SUPPORT WORKERS
Smiley’s Support Services has had such an incredible response to our local, one-of-a-kind, out of the box care, that we are now looking to onboard AMAZING new support staff to continue offering quality care that is so desperately needed in our rural areas.

We are actively seeking awesome Support Workers - male and female - all ages - to join their fantastic growing team in the Gin Gin through to Mount Perry/Gin Gin through to Bundaberg/ Woodgate/ Moore Park Beach/ Childers/ Appletree Creek/ Biggenden/ Gayndah and other local rural areas that often miss out on services.

You will need :

• Passion!
• Great communication skills, both verbal & written
• Certificate III in Individual Support or higher
• Blue Card - WWC (or willing to obtain)
• NDIS Workers Screening Card (or willing to obtain)
• Drivers licence
• Own transport
• Comprehensive car insurance
• Reliability, punctuality, flexibility
• Bonus - ability to do night/sleepover shifts
• Mental Health certificate/training/experience an advantage

Smiley's are willing to train the right people with amazing attitudes.

This role is not for phone or clock watchers nor is it a 'babysitting' role.

We are looking for engaging support staff who, like them, sincerely love what they do and will assist our wonderful Participants to meet their individual NDIS Goals with energy & genuine enthusiasm!

We are also looking for Support Workers with Aged Care qualifications as well.

There is a possibility we can assist you to gain the requested qualifications through RPL - please call and ask.

For more information please contact Stacey on 0475 083 838 or Karlie on 0475 700 717.