30/10/2025
Many people can find requesting assistive technology from the NDIS daunting: what is the “right” device? How do you compare solutions from different providers? And what considerations are often missed?
When selecting what assistive technology brand or provider that is most suitable for you, usability, comfort and acceptability are all equally important. A technically excellent device may fail if it is uncomfortable, unattractive or socially awkward to use. Think about aesthetics, weight, portability and how discreet the technology is in public or workplace settings. For children and young people, consider school environments and peer interactions; for adults, consider workplace requirements and commuting demands 🚗
Here’s 7 key considerations to check or consider before a purchase or prescription:
1. Compatibility: will the technology / device work with existing equipment, seating systems, software or communication aids?
2. Transportability: can it be transported in vehicles used regularly, or will adaptations be needed?
3. Power & battery life: for powered devices and electronics, how long does the battery last and what are charging requirements?
4. Service & warranty: what is included in warranty, who provides repairs, and how quickly can faults be fixed?
5. Maintenance & consumables: what ongoing costs (filters, batteries, consumables) should be factored into the plan?
6. Privacy & data security: for digital assistive technology, how is personal data stored, who has access, and does the device comply with privacy expectations?
7. Training & support: what training is available for the person and carers, and is follow-up training included?
8. Trial-ability: is a trial period possible so the device can be tested in real-life settings before committing?
