Studer Group Australasia

23/11/2025

"Since implementing Leader Rounding at Portland District Health, staff have feedback that they are feeling more heard, valued, and supported.
The process has strengthened communication and created meaningful opportunities to recognise and celebrate staff contributions".

22/11/2025

19/11/2025

Managing for Performance: High, Solid, and Low
Every team displays a mix of high, solid, and low performance behaviours. The difference between an average team and a great one comes down to how leaders recognise and respond to those behaviours.

High-level behaviours drive results. They set the standard, model excellence, and inspire others to lift. But even those showing consistently strong performance need to be challenged. Without opportunities to stretch — like quality improvement projects, mentoring, or leading new initiatives - engagement can fade.

Solid behaviours form the backbone of a team. These are the reliable, steady actions that keep things moving. With feedback, recognition, and small stretch goals, these behaviours can shift from good to great.

Low-level behaviours, on the other hand, call for clarity and accountability. They need honest feedback, coaching, and support — and clear expectations for change. When low-level behaviours go unaddressed, it sends a message that the standard doesn’t matter.

Managing for performance isn’t about being tough — it’s about being fair. It’s about setting clear expectations, recognising what’s working well, and addressing what needs to shift. When leaders consistently reinforce the right behaviours, they build stronger teams and healthier cultures.

16/11/2025

The Studer team were always interested in getting to know members of the executive and broader team in a personable way, to understand what drove them and from where their “why” came from, I think this helped with subsequent change and engagement processes as the service improvement journey went along.
The Studer group coaches in my experience had lived experience of the journey our staff were on, this provided credibility to the coaching staff and provided a level of comfort and engagement for staff.
Our teams always felt well supported by Studer Group. Studer demonstrated the principles and philosophies they coached and were always flexible and adaptive to delivery on content and programs supporting the customised approach taken by truly understanding the business before jumping in.

16/11/2025

"A leader's job isn't to treat everyone the same - it's to give each person what they need to perform at their best"

12/11/2025

I would like to share our experience of partnering with our Coach Maryann, and how this has created a lasting positive impact for our small rural health service.
We have seen transformational change over the five years with our Inspire program. The individualised coaching of the executive and managers has been positive with the discipline of always addressing difficult conversations, providing clear expectations, and utilising the tools to deliver results and drive our strategic direction. While the program seeks to improve our performance and alignment, it has also generated innovative practices and engagement across the organisation. We have achieved sustainable change and performance results.
We hold close the mantra – what you permit you promote.
Congratulations to Ian and all the team for the positive influence you have in Australian healthcare to ensure we remain focused on what is important, our clients and staff.
Congratulations on 20 years of making an impact together.

11/11/2025

Final reminder — registration closes soon!

Don’t miss your chance to join our free virtual workshop —
Difficult Conversations: Tackling the Tough Stuff
Every leader faces them — the conversations that challenge, stretch, and shape us. This session will give you the tools and confidence to handle them with clarity, respect, and impact.

🗓 This Thursday, 20 November
⏰ 10:00 AM – 2:00 PM AEST
📍 Online

Secure your spot now and finish the year strong.
👉 https://studergroup.com.au/product/difficult-conversations-20-november-2025/

09/11/2025

Communication in Healthcare: More Than a Soft Skill
Have you ever provided care to a patient, stepped out of the room, and moments later the call bell rings? You pause, thinking: "But I was just in there…". It’s a moment many of us in healthcare have experienced — something our partners and our own team often reflect on. It’s not about poor care, but about how common these situations are and the opportunities they give us to better understand the patient’s perspective.
You might’ve said, “Buzz me if you need anything” or “Can I do anything else for you?”, while backing out of the room, with genuine care and the next task already on your mind. Your intent is clear to you, but for the patient or family member, the message might feel different.
They may hesitate to speak up, not wanting to be a burden. And in that moment, our well-meaning words and actions might unintentionally signal, “I’m busy.”
It’s in these moments that a small shift in how we communicate, check in, or anticipate needs can make all the difference, strengthening partnership, building trust, and enhancing the overall patient experience and outcomes.
Why It Matters..
- A Joint Commission study found poor communication contributed to over 70% of sentinel events.
- Teams who feel heard and supported report higher job satisfaction, lower turnover, and better collaboration (Press Ganey, 2020).
- Patients who understand their care are more likely to follow treatment plans and experience better outcomes.

Many organisations use different approaches to communication. One evidence-based framework we use with our client organisations is AIDET®:
• Acknowledge the person
• Introduce yourself and your role
• Outline the Duration of care or process
• Offer a clear Explanation
• Express Thanks
It’s a structure that supports consistent, compassionate, and purposeful communication. But we’ve found that the real shift happens when teams take time to reflect on how they communicate and the impact of those interactions.
If you’re looking to elevate communication in your service or organisation, here are a few ideas we’ve found work well to move from staff training to reflection, connection, and outcomes:
- Create space for reflection. Encourage staff to explore what it feels like to be on the other side of healthcare, what reassures, what creates uncertainty, what builds trust, what would they expect?
- Share stories. Staff have powerful experiences that, when shared, can reinforce the importance of language, tone, and presence.
- Workshop, don’t just teach. Communication frameworks like AIDET® are valuable, but pairing them with guided conversations, skill-building to tweak current practices, and storytelling brings them to life and helps embed them in daily practice.
In fast-paced environments, it's easy to rely on habit. But a few thoughtful phrases, a clearer explanation, or a moment of genuine presence can shift an experience, from anxious to assured, from transactional to trusting.
And when communication strengthens, so do outcomes.
If you’d like to have a chat about your communication strategies or what other partners are doing to enhance their communication strategies for partnership and outcomes, please reach out - https://studergroup.com.au/contact/

05/11/2025

Why We Do This Work – A DPV Health Story
Building trust is the foundation of every great culture.
In this video, Don Tidbury, CEO of DPV Health, shares how their team’s performance and cultural transformation began with Leader Rounding — creating trust, genuine connection, accountability, and measurable impact.
🎥 Tune in as Don and Matt discuss practical tips for making rounding purposeful, trusted, and outcome-driven.

05/11/2025

Celebrating Leadership Across the South West!
This week, we wrapped up the South West Healthcare Leadership Development Program, bringing together almost 30 leaders from across the South West Local Service Network for a morning of reflection, storytelling, and celebration.

Over the past six months, these leaders have completed 12 modules focused on communication, accountability, motivation, coaching, resilience, and creating cultures of high performance.
At our final session and morning tea, participants shared their leadership journeys — what they’ve learned, how they’ve grown, and how they’ll continue to make a difference in their teams and communities.
Congratulations to all participants on completing this inspiring program, and thank you for your dedication to leading with clarity, care, and purpose.
Your impact is already being felt across the region.