11/11/2025
The festive season is a busy period for many businesses. It is essential to recognize that some people with disabilities may experience challenges during this time. To foster an inclusive environment, please consider the following recommendations:
• Avoid decorations with flashing lights.
• Ensure decorations with sound or movement can be easily turned off.
• Keep floor space clear to accommodate mobility aids.
• Do not place decorations on handrails or door handles.
• Regularly check floors for glitter, as it can create slip hazards for elderly customers and those using mobility devices.
• Refrain from placing tinsel at payment counters to prevent sensory issues.
• Offer designated quiet times in-store by turning off music, lowering lights, and disabling decorations with lights, sound, or movement.
• Advertise quiet shopping times, including afternoons and weekends, to accommodate different preferences.
• Exercise patience with customers with disabilities, as they may require additional time to communicate, pay, or handle items.
• Be mindful that not all customers are verbal; some may use assistive technology to communicate. Allow them time to express themselves without interruption.
• Reserve popular items for customers with disabilities, recognizing that some may only be able to shop with support and may otherwise miss out.
• Guide Dogs and Assistance Animals are permitted in stores and vehicles by law. If pets are allowed on the premises, clearly communicate this so handlers are aware.
Implementing these practices helps ensure a welcoming and accessible environment for all customers.