27/10/2025
Support Workers: The Backbone of Compassionate Care
Below is an email one of our delightful staff members sent through to management. This is not the first time we have had this sort of feedback but we wanted to share it and use it as a reminder that Support Workers are amazing, perform a wonderful role within our communities and are often not recognised for such!
“I just wanted to share a lovely experience I had last Monday while out shopping with Client 1 and Client 2.
While at the checkout at Coles, a random lady came up to me and commended the way I was supporting the Clients. She mentioned how calm and patient I was, and how I maintained Client 2's dignity and comfort throughout, as Client 2 was repeatedly asking about seeing their Mum.
She also shared that she has a son with a disability and said she was genuinely impressed with my attitude and the way I interacted with the Clients. She even asked which company I worked for, and I proudly told her, “Unscripted Supports.”
It was such a nice moment that reminded me how meaningful this work is and how our efforts really do get noticed by others.
I would like to thank you and the team for your continued guidance and support, it really helps me grow in confidence and reaffirm my passion, especially as I continue working towards my nursing career.”
Support work isn’t always seen, but when it is it’s powerful. It’s emotional. It’s human.
To all the support workers out there: you are the quiet heroes. You show up with compassion, patience, and strength every single day. You help people feel safe, respected, and valued. And even when no one’s watching, your impact is real.
Let’s keep lifting each other up. You never know who’s watching, and how much your kindness means.
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