05/12/2025
🌟 Meet Our Service Delivery Manager: Jincy 🌟
Role: Service Delivery Manager
With the Organisation Since: August 2025
About Jincy:
I began my career as a nurse after completing my nursing studies and later transitioned into broader roles within the health sector. Since 2005, I have worked across the United Kingdom, New Zealand, and Australia in various health and disability organizations. For the past 11 years, I have held leadership positions, where I take pride in making a positive impact on both the community and my team.
My key strengths include a positive attitude, patience, and the ability to foster a cheerful and collaborative work environment. I am passionate about delivering quality care and supporting others, which brings me immense professional satisfaction.
What They Do:
The Service Delivery Manager is responsible for ensuring high-quality care and support services for participants. Key responsibilities include:
• Supporting staff: Providing guidance, mentoring, and resources to frontline teams to deliver exceptional care.
• Overseeing service quality: Monitoring compliance with organizational standards, policies, and regulatory requirements to maintain excellence in service delivery.
• Ensuring participant outcomes: Coordinating individualized support plans and working closely with stakeholders to ensure participants receive the best possible care tailored to their needs.
This role combines leadership, operational oversight, and a strong commitment to person-centred care.
What They Love About Their Role:
I love my role because it allows me to make a real difference—supporting staff, ensuring high-quality services, and helping participants live their best lives. The satisfaction of seeing positive outcomes for individuals and the community is what drives me every day.
A Little More About Jincy:
I’m a true people person—I love connecting with others and leaving a positive mark, even if our time together is short. When I’m not working, you’ll find me with a book in hand, tending to my garden, or cooking up something delicious. I thrive on staying busy and chatting with people—if I had nothing to do or no one to talk to, I’d probably start putting holes in the walls just to keep myself entertained (just joking).
We’re grateful to have Jincy leading our service delivery team with dedication, compassion, and expertise. 💙