04/11/2025
💻 NDIS Platform Providers – The Next Step in Registration Reform
Following last week’s look at Support Coordination (SC) and Supported Independent Living (SIL) registration changes, this week focuses on Platform Providers — the third group expected to move towards mandatory registration under the NDIS reform.
Since the 2023 Review, the government has been shaping a new system designed to improve quality, safety, and accountability. The latest “What We Heard” report summarises extensive consultation with participants, providers, and industry bodies about what registration could look like for Platform Providers.
💬 Key insights
• Defining Platform Providers is central to the reform. Most agreed it should include tech-based platforms that connect participants and workers for NDIS-funded services — not general apps like food or accommodation delivery.
• The preferred definitions align with the NDIS Commission’s inquiry and the Aged Care model, aiming for simplicity and consistency.
• Stakeholders supported baseline safeguards such as worker screening, incident reporting, and complaint systems.
• Participants and workers called for greater transparency — clearer information about fees, responsibilities, and service quality.
🔍 What’s next
The Commission plans to refine the definition, continue consultations, and ensure that only platforms paid through NDIS funding are captured. Implementation will be gradual, with an emphasis on clear communication and transition support for providers and participants alike.
Change is coming — and while the definition of “Platform Provider” is still being finalised, the direction is clear: increased visibility, stronger safeguards, and more consistent regulation.