03/12/2025
Liam is our receptionist and the friendly face who greets everyone walking through the doors at Hawthorn Village.
Although he’s a natural on the phones, working in reception is still fairly new for him.“I started working at CHT, I think about two years ago. I was in the kitchen originally, I worked there for about 11 months, then moved into reception.” But aged care is far from new to Liam.
He began his career in the kitchen at an aged care provider in Hobart, later moving to another organisation before joining CHT. “I’ve worked in aged care just over 10 years now. It was my first job, almost 11 years ago.” Reception was something he had been keen to try. “When the job came up, I applied to see if I’d get it.”
The transition, however, came with its challenges. “The hardest part is adapting from making food to making people’s folders. There are all the new residents and faces and remembering who’s who.”
Despite the learning curve, Liam says the role has been incredibly rewarding, especially because of the daily interactions. “[My favourite part is] meeting all the families and interacting with everyone every day. I also love hearing about what residents get up to when they go out with their families. People often tell me about their outings, and it’s exciting to hear.”
