QHealth

26/12/2025

📞 Prefer to call? You can now book anytime by calling 9088 8177

We’ve added Sarah, our AI-powered phone assistant, now live at Lilydale.

Sarah can help you:
• Book single appointments 24/7
• Cancel or reschedule anytime
• Reduce wait times during busy periods

If she can’t help with something, our team will step in during opening hours.

We also have a chatbot on our websites that will help answer simple questions .

We hope this makes things a little easier for you. As always, we appreciate your support and welcome feedback.

📞 Call: 03 9088 8177
👉 Book online Lilydale Doctors: https://rpb.li/Adsy8

24/12/2025

Festive Period – Clinic Opening Hours

Please note our clinic opening hours during the festive period.

Online requests for scripts, referrals, and medical certificates remain available via our websites, with responses usually within 24–48 hours.

Wednesday 24th Dec: 9:00 AM – 4:00 PM
Thursday 25th Dec: Closed
Friday 26th Dec: Closed
Saturday 27th Dec: 9:30 AM – 1:30 PM
Sunday 28th Dec: Closed
Monday 29th Dec: 9:00 AM – 4:00 PM
Tuesday 30th Dec: 9:00 AM – 4:00 PM
Wednesday 31st Dec: 9:00 AM – 4:00 PM
Thursday 1st Jan: Closed
Friday 2nd Jan: 9:00 AM – 5:00 PM

24/12/2025

Festive Period – Clinic Opening Hours

Please note our clinic opening hours during the festive period:
Wednesday 24th Dec: 9:00 AM – 4:00 PM
Thursday 25th Dec: Closed
Friday 26th Dec: 10:00 AM – 4:00 PM
Saturday 27th Dec: 9:00 AM – 4:00 PM
Sunday 28th Dec: Closed
Monday 29th Dec: 9:00 AM – 4:00 PM
Tuesday 30th Dec: 9:00 AM – 4:00 PM
Wednesday 31st Dec: 9:00 AM – 4:00 PM
Thursday 1st Jan: Closed
Friday 2nd Jan: 9:00 AM – 5:00 PM

23/12/2025

As we close out 2025 and move into 2026, I’d like to sincerely thank everyone who has been part of Mount Evelyn Doctors & Lilydale Doctors.

To our team — doctors, GP Registrars, nurses, nurse practitioners, allied health, and admin — thank you for the way you work together and for the care you provide every day.
To our patients — thank you for your continued trust. It’s a privilege to care for our local community and we value the long-standing relationships we have built within our community.
2025 in review:

Continued expansion of services, including more allied health & specialist services, skin checks & minor surgery, IUD insertions and weight management, chronic disease care, and non-surgical cosmetic & laser treatments

• ADHD assessment and management services
• Additional nursing staff introduction of Nurse Practitioners, strengthening access and improving chronic care.
• Embracing technology to improve patient access - introduction of AI-assisted Phone booking service at Lilydale Doctors.
• Continued commitment to training as a GP Registrar teaching practice

Please check our festive and public holiday opening hours. Online requests for scripts, referrals, and medical certificates remain available via our websites, with responses usually within 24–48 hours.

Thank you for your continued support. We look forward to continuing to provide reliable, patient-centred care as we move into 2026.

Kind regards,
Dr Binay Kumar
Lilydale Doctors & Mount Evelyn Doctors

21/12/2025

Heart Health Checks for Men 40–70

One of our patients Mark, a 52-year-old tradie, fit, never smoked came in for what he thought was just a routine heart health assessment. He felt perfectly fine. No chest pain. No breathlessness. No red flags. But something had changed 'his risk profile'.

Here’s what we uncovered:
• His calculated cardiovascular risk was elevated, higher than expected for his age.
• We referred him for a coronary calcium score.
• His result came back over 3000 — dangerously high level of calcified plaque.

This triggered an urgent CT coronary angiogram, which showed severe blockages.
Within days, he underwent life-saving angiogram & angioplasty.

He walked out grateful — but he walked out thinking : If he had skipped this check, his family may have found him collapsed one morning. And remember — he had zero symptoms.

So Here’s how you can protect themselves:
Step 1 – Know your numbers
BP, cholesterol, blood sugar, Family History — the quiet warning signs.
Step 2 – Calculate your coronary risk - Get a Heart Health assessment
Step 3 – Investigate early when risk appears
A calcium score or CTCA can detect life-threatening disease before symptoms begin.

If you’re a man aged over 40, especially with family history, high blood pressure, cholesterol, stress or abdominal weight — don’t wait for symptoms.

Book with Nurse Practitioner Lucy for an initial consult .

Lilydale Doctors 📞 03 9088 8177

Book online https://rpb.li/Adsy8..

10/12/2025

👋 Say Hello to Our New AI Receptionist by calling 9088 8177

We’ve got a new team member at Lilydale Doctors — and they’re always ready to answer the phone ☎️🤖 To help reduce wait times and make life a little easier, we’re trialling a Voice AI Receptionist to help manage incoming calls.

Why you’ll love it:
✅ No more waiting on hold — your call is answered right away
✅ Same booking process — the AI follows our usual reception workflows
✅ Faster service — helping everyone get the care they need sooner

Our AI Receptionist works with our friendly reception team, giving them more time to focus on patients in the clinic.

🤖 What Our AI Receptionist Can Do
Book, reschedule or cancel standard face-to-face and telephone appointments
Get your call to the right place quickly

🚫 What It Can’t Do
Book specific type of appointments
Give medical advice

🗣 Prefer a Human Voice? No worries at all! Just say “I’d like to speak to reception” at any point, and you’ll be transferred to our human team.

🔐 Your Privacy Is in Good Hands
Your privacy matters to us. Our Voice AI system is designed to improve access while keeping your information safe.
✔ Secure and compliant with privacy regulations
✔ Information used only to manage your healthcare
✔ Clear and transparent about how it works

✨ We hope this helps make contacting us quicker and easier. As always, thank you for choosing Lilydale Doctors.

08/12/2025

Heart Health Matters ❤️❤️ - And It Starts With a Simple Check

Have you had your annual heart health check ?
20-30 minutes is all it takes to find out your risk of heart attack or stroke in the next 5 years . Act now and keep your heart healthy ❤️
One Australian has a heart attack or stroke every four minute and a simple FREE* Heart Health Check can significantly reduce your risk?

Our Nurse Practitioner Lucy will be doing phone based pre assessment calls for eligible patients as part of our Heart Health Assessment program (Medicare-funded). She'll guide you through a quick phone pre-check, arrange any necessary blood tests and ECGs, and organise a follow-up with your GP.

Heart Health checks are free* for eligible patients ( ECG cost $20 applies )
Visit us today or call to book an appointment Mount Evelyn 03 9736 1444
Lilydale 03 9088 8177
📅 New patients welcome!
Lilydale : https://rpb.li/Adsy8..
Mount Evelyn : https://rpb.li/QImevg..

07/12/2025

Prefer to ring ! Book appointments anytime
With Sarah - our AI-powered telephone assistant now active at Lilydale ! 🎉
📞 Sarah will help you:
✅ Book appointments 24/7
✅ Cancel or reschedule visits 24/7
✅ Reduce wait times during peak hours
And if it can’t help with something — don’t worry — a real person will step in during opening hours.
We hope this makes your experience with us even smoother. Thank you for your continued support and we appreciate feedback always 🙏👍
Call : 03 9088 8177

25/11/2025

Free Lung Cancer Screening 🌟
If you’re 50–70 years old and have ever smoked, you may be eligible for a free low-dose CT scan under Australia’s National Lung Cancer Screening Program.

We are going through our patient records in this age group and Our NP Lucy will guide you through a quick risk check and organise your referral.
👉 Call us now: Lilydale 03 9088 8177 Mount Evelyn 03 9736 1444
👉 Or message us on Facebook to book
Early detection saves lives.

09/10/2025

We’re excited to welcome three amazing clinicians to our team, each bringing their own expertise, passion, and care to our patients .

Dr. Pranjal Deka is a passionate and highly skilled General Practitioner with 20+ years of medical experience. He has a special interest in skin cancer medicine and also has extensive expertise in managing chronic and complex conditions along with Implanon insertion and removal .
.....
Lucy Wadsley, is a Nurse Practitioner and brings a wealth of experience and expertise to our practice. Since 2020, she has been working in Primary Care as a NP, specialising in acute illnesses and managing conditions such as:
Chest, urinary, skin, ear/nose/throat (ENT) infections
Abdominal pain, musculoskeletal issues, rashes, and skin lesions
Lucy can also request blood tests and X-rays and refer patients to secondary care for both urgent and routine assessments. She has recently moved from England making Melbourne her new home.
.......

Ms. Faye Gao, Nurse Practitioner,
Faye is an Endorsed Nurse Practitioner and Credentialed Diabetes Educator. She currently works at The Alfred as well.
Her clinical expertise includes the management of:
Type 1, Type 2, and Gestational Diabetes , Insulin pumps and continuous glucose monitoring (CGM)
Complex health related to endocrine and metabolic conditions
.........
👉 Book your appointment
Lilydale : https://rpb.li/Adsy8
Mount Evelyn : https://rpb.li/QImevg

Please note that Telehealth is only available to patients that have had a Face to Face appointment with us in the past 12 months.

10/09/2025

“Your Health, Our Priority – Right Here in Lilydale!”
At Lilydale Doctors, we make quality healthcare simple and accessible. With GPs, allied health, and visiting specialists all under one roof, you can book everything from a routine check-up to advanced care—without the runaround.
📍 Conveniently next to Lilydale Station
✅ Same-day urgent appointments
👨‍👩‍👧 New patients welcome

📞 Call us today on 03 9088 8177
👉 Book your appointment
Lilydale : https://rpb.li/Adsy8
Mount Evelyn : https://rpb.li/QImevg

09/09/2025

More than just medicine — discover advanced treatments at Lilydale Doctors:

✨ Anti-wrinkle injections for a refreshed, natural look
👀 Rejuran for under-eye rejuvenation & skin repair
🌸 Hay Fever tox for lasting hay fever relief
🌍 Travel vaccinations so you stay protected abroad

📞 Call us today on 03 9088 8177
👉 Book your travel vaccine appointment
Lilydale : https://rpb.li/Adsy8
Mount Evelyn : https://rpb.li/QImevg