Paul Hopkins Medical Complex

07/03/2026

🌸 Happy International Women’s Day! 🌸

Today we celebrate the incredible women who make our workplace what it is. From our reception team to our nurses and doctors, we are so grateful for the dedication, compassion, strength, and professionalism our female staff bring each and every day.

Your hard work does not go unnoticed, and we truly appreciate the care and support you provide to our patients and to one another.

Thank you for everything you do, today and every day. 💜✨

05/03/2026

Happy Early International Women's Day (8/3/26) ❤

04/03/2026

WE ARE HIRING AGAIN. Due to more doctors coming on board to PHMC in the next few months we need more great staff to join our team!

Experienced Medical Receptionist – Full Time hours only

Paul Hopkins Medical is seeking an experienced and highly organised Medical Receptionist to join our growing team.

PHMC is one of Mackay’s largest general practices, with over 20 doctors working across three clinic locations. As our team continues to expand, we are looking for someone who can step confidently into a busy environment and become an integral part of our front-of-house team.

This is a fast-paced and rewarding role suited to someone who enjoys helping people, thrives under pressure, and can quickly learn complex systems and processes.

About the Role

Our reception team plays a vital role in ensuring the smooth day-to-day running of the practice and delivering exceptional patient care.

Responsibilities include:

• Managing patient appointments and doctor schedules
• Answering and triaging multiple incoming calls
• Providing high quality customer service to patients
• Processing Medicare billings and understanding billing requirements
• Maintaining accurate patient records and digital filing
• Supporting doctors and nurses with administrative coordination
• Following infection control and practice policies
• Managing patient enquiries and assisting with front desk workflow

No two days are the same — this role requires someone who can multitask, prioritise and stay calm in a busy clinical environment.

About You:

We are looking for someone who:

• Has 2+ years experience in a busy reception or administration role (medical reception highly regarded)
• Has excellent customer service skills and a professional phone manner
• Is confident managing high volumes of calls and patient enquiries
• Can quickly learn and apply complex practice policies and procedures
• Has strong attention to detail and organisational skills
• Is a team player with a positive and proactive attitude
• Is comfortable using computer systems and learning new software quickly

Hours:

This is a full-time role.

Applicants must be available between 7:30am and 5:00pm, with one early finish each week.
You may be required to work across our three Mackay clinic locations.

Why Join PHMC?

Paul Hopkins Medical Clinic prides itself on creating a supportive, welcoming and team-focused environment. Our reception team is an essential part of patient care, and we value staff who take pride in their work and contribute positively to the team culture.

If you are an experienced receptionist who enjoys a busy workplace and takes pride in delivering outstanding service, we would love to hear from you.

Apply

Please send your resume and cover letter to: pm@phmc.au

17/02/2026

PHMC lately🌼

13/02/2026

Happy Valentine’s Day! 💖

04/02/2026

UPDATED: After Hours Care 📣

04/02/2026

03/02/2026

🌍 World Cancer Day – 4 February 🌍

World Cancer Day is an annual global observance led by the Union for International Cancer Control (UICC), dedicated to raising awareness, improving education, and mobilising action to reduce the global burden of cancer.

For more information: https://www.worldcancerday.org/

25/01/2026

We are closed today for the PUBLIC HOLIDAY - we will re-open tomorrow from 8am
After hours care: https://www.paulhopkinsmedical.com.au/emergency-after-hours

13/01/2026

Welcoming Dr Shahira to the Celeber Drive location 🥳
BOOK ONLINE TODAY: https://automedsystems.com.au/ams/clinics/302/paul-hopkins-medical-clinic-mackay-4740/doctors/loc/3/d/dr-shahira-roya

05/01/2026

Brisbane Street Team are excited to welcome Dr Bec!

BOOK ONLINE TODAY!
https://automedsystems.com.au/ams/clinics/302/paul-hopkins-medical-clinic-mackay-4740/doctors/loc/1/d/dr-bec-johnson