HICAPS is Australia's leading claims solution for healthcare providers. A wholly owned subsidiary of NAB.
23/12/2025
๐๐ ๐๐ฒ ๐ฎ๐ฝ๐ฝ๐ฟ๐ผ๐ฎ๐ฐ๐ต ๐๐ต๐ฒ ๐๐ฒ๐๐๐ถ๐๐ฒ ๐ฆ๐ฒ๐ฎ๐๐ผ๐ป๐, HICAPS would like to acknowledge the unwavering dedication of the healthcare community. Your commitment to patient care, quality and community wellbeing helps make a remarkable difference every day.
As we step into 2026, the landscape of healthcare is being shaped by practitioners who arenโt just keeping up โ theyโre leading the way with practical changes.
Here we spotlight ๐๐ป๐ฑ๐ฟ๐ฒ๐ ๐๐ฎ๐ฐ๐ผ๐ป, ๐ฆ๐ฝ๐ผ๐ฟ๐๐ ๐๐ต๐ถ๐ฟ๐ผ๐ฝ๐ฟ๐ฎ๐ฐ๐๐ผ๐ฟ & ๐๐ฒ๐ฎ๐ฑ ๐ฆ๐ฝ๐ผ๐ฟ๐๐ ๐ง๐ฟ๐ฎ๐ถ๐ป๐ฒ๐ฟ ๐ฎ๐ ๐ง๐ฒ๐ป๐๐ฒ๐ด๐ฟ๐ถ๐๐ ๐ฆ๐ฝ๐ผ๐ฟ๐๐ ๐๐น๐ถ๐ป๐ถ๐ฐ๐, whoโs making meaningful changes to enhance patient care, empower staff and strengthen their community.
โAs we move into 2026, one meaningful change weโre making at Tensegrity Sports Clinics is the integration of AI into our everyday practice. Specifically, through a new AI powered note taking tool, an intelligent booking system and an AI supported website bot.
This shift was inspired by our ongoing search for ways to improve efficiency without compromising the quality of patient care. One of the biggest challenges has been the time practitioners spend on administrative tasks, especially clinical notes. Our new AI note taking tool will streamline this process by capturing details more quickly and supporting more consistent documentation. This means practitioners can spend more time with patients, and patients benefit from clearer communication and better continuity of care.
We are also introducing a new AI supported booking system where patients have round the clock access to book, cancel or reschedule their appointments through text, phone and WhatsApp.
This is a completely new space for us, and while it has taken some back-and-forth adjustments to get it right, our goal is to have a fully operational system by early 2026.
This will improve patient time management, reduce missed appointments and give people greater control and flexibility over their care, making the overall experience smoother and more convenient.
Alongside this, we are launching an AI powered website bot that will assist patients with common questions, guide them through booking pathways and help streamline enquiries so our front desk team can focus on more complex needs.
Our first step in 2026 is rolling out all three tools across the team with structured training and feedback loops so we can embed them confidently and responsibly. Overall, we believe these changes will not only enhance the way we work but also elevate the care, accessibility and experience we provide to our community.โ
Over the past 25 years HICAPS has grown to become the market leader in healthcare claiming in Australia*.
Today, the HICAPS team continue to innovate our claiming solutions, staying focussed on removing complexity and providing the best experience possible for practices and patients.
Partnering with industry leaders, thinkers and innovators, weโre excited about working together through 2026 to help create the future of healthcare in Australia.
icare digital invoicing is now available through HICAPS Digital
Get paid faster โ no additional setup cost, invoice or monthly fees for icare*.
Simplify the way you process digital invoices for NSW Workers Compensation Nominal Insurer (NI) scheme with HICAPS Digital. Submit, track status in real time and view your icare invoices in one secure location.
- Fast payments โ as quick as next business day
- No additional setup costs, invoice or monthly fees*
- Submit single or bulk invoices
- Instant claim number validation
- Track invoice status in real time
- Integrated with Nookal PMS
- Daily settlement summaries for easy reconciliation
๐๐ฒ๐ ๐๐๐ฎ๐ฟ๐๐ฒ๐ฑ ๐ถ๐ป ๐ฏ ๐ฒ๐ฎ๐๐ ๐๐๐ฒ๐ฝ๐
Learn more about HICAPS Digital and icare https://www.hicaps.com.au/partners/icare
*this applies to icare only. Separate fees and changes apply to other HICAPS services
Need support this holiday season? Got a question? Need a quick resolution or guidance through a complex claim?
Head to HICAPS Support Hub for user guides, how-to articles and more. Or call our local support team on 1300 650 852. Monday to Saturday 8:00am โ 10:00pm (AEST/AEDT)
With scams and fraud on the rise, HICAPS and NAB are committed to keeping you informed and empowering you with practical steps to safeguard your business, staff and patients.
๐ฅ๐ฒ๐ณ๐๐ป๐ฑ ๐ณ๐ฟ๐ฎ๐๐ฑ is unauthorised cash refunds processed to accounts controlled by fraudsters
๐ง๐ถ๐ฝ๐ ๐ผ๐ป ๐๐๐ฟ๐ฒ๐ป๐ด๐๐ต๐ฒ๐ป๐ถ๐ป๐ด ๐๐ผ๐๐ฟ ๐ฟ๐ฒ๐ณ๐๐ป๐ฑ ๐ฝ๐ฟ๐ผ๐ฐ๐ฒ๐๐:
- Limit refund access to managers or supervisors only
- Use unique passwords for refunds and change them regularly
- Verify the refund amount matches the original transaction
- Never process payments on behalf of another person
Visit our comprehensive fraud and scams page for detailed guidance, checklists and additional resources to keep your practice secure.
Together, we can protect your practice, your staff and your patients.
With frauds and scams on the rise, HICAPS and NAB are committed to keeping you informed and empowering you with practical steps to safeguard your business, staff and patients.
- After hours ensure your terminals are out of sight to prevent theft.
- After hours always keep your terminals plugged in so software updates can be pushed to terminals during non-operating hours.
- During operating hours keep terminals in secure locations and always in line of sight.
- Regularly check for tampering or unfamiliar devices near your terminal.
No calls, no forms, just a few taps on your terminal and your stationery is on its way. Keep your practice running smoothly and have the right supplies on hand when you need them.
๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐๐๐ฎ๐๐ถ๐ผ๐ป๐ฒ๐ฟ๐ ๐ฑ๐ถ๐ฟ๐ฒ๐ฐ๐๐น๐ ๐ณ๐ฟ๐ผ๐บ ๐๐ผ๐๐ฟ ๐๐ฒ๐ฟ๐บ๐ถ๐ป๐ฎ๐น ๐ถ๐ป ๐๐ต๐ฟ๐ฒ๐ฒ ๐ฒ๐ฎ๐๐ ๐๐๐ฒ๐ฝ๐.
1. Select the support button on your terminal screen
2. Tap โorder stationeryโ
3. Confirm
Weโre here to support your practice every day, making sure you have what you need to keep things running smoothly.
Weโre excited to join you on 21-24 October at the Melbourne Convention and Exhibition Centre for four incredible days focused on everything Practice Management.
Thinking about integration? Weโve got you covered!
Want to streamline your practice? Weโve got you covered!
Discover how our newly launched Bp Premier integration creates a smoother, more accurate and efficient claiming process for your practice.
We love connecting with practice owners, managers and partners to share industry knowledge and truly understand how we can support you and your practice.
Are you ready to uncover what your patients really want from their healthcare experience?
In todayโs evolving healthcare landscape, patientsโ expectations are shifting. This webinar, presented by Dean Pearson, NABโs Head of Behavioural and Industry Economics, reveals critical insights from the patientsโ perspectives that will help transform how you deliver care.
Sally Auld, NABโs Group Chief Economist, will provide essential economic insights impacting the healthcare sector and our panel of experts will join for a live Q&A discussion.
๐ฃ๐ฎ๐ป๐ฒ๐น ๐ถ๐ป๐ฐ๐น๐๐ฑ๐ฒ๐:
Dr Michael Wright, RACGP President
Shefali Saldanha, Executive HICAPS Product
John Avent, Executive NAB Health and CEO Medfin will host the session
This webinar has been approved for 1 hour of CPD learning for Healthcare Providers. A compliant Certificate of Completion will be provided to all attendees to self-upload to your CPD home / College.
We hope you can join us. Feel free to extend this invitation to your colleagues.
Discover what Australian patients really want for their healthcare experience.
In todayโs evolving healthcare landscape, patientsโ expectations are shifting. This webinar, presented by Dean Pearson, NABโs Head of Behavioural and Industry Economics, reveals critical insights from the patientsโ perspectives that will help transform how you deliver care.
Sally Auld, NABโs Group Chief Economist, will provide essential economic insights impacting the healthcare sector and our panel of experts will join for a live Q&A discussion.
๐ฃ๐ฎ๐ป๐ฒ๐น ๐ถ๐ป๐ฐ๐น๐๐ฑ๐ฒ๐:
Dr Michael Wright, RACGP President
Shefali Saldanha, Executive HICAPS Product
John Avent Executive NAB Health and CEO Medfin will host the session.
This webinar has been approved for 1 hour of CPD learning for Healthcare Providers. A compliant Certificate of Completion will be provided to all attendees to self-upload to your CPD home / College.
We hope you can join us. Feel free to extend this invitation to your colleagues.
Youโre amazing at reminding patients about their health check-ins, you advocate fiercely for their wellbeing and never let them skip important screenings.
This Womenโs Health Week theme is โSay yes to youโ โ and that includes YOU. Your health matters just as much as your patients. You deserve the same care and attention you give others every single day.
So this week:
- Book that overdue appointment
- Have those important health conversations with the people you love
- Take care of your own mental health
- And say โYESโ to you
You, your patients, friends and family all deserve to be healthy. The best healthcare providers are those who prioritise their own wellbeing too.
Be the first to know and let us send you an email when HICAPS posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.
HICAPS was formed in June 1998 in response to the need to provide an electronic claim and payment solution for the Healthcare sector. Today, 20+ years on, HICAPS is utilised by 100% of Private Health Funds in Australia, and has over 85,000 registered health service providers nationally that provide patients the convenience of automatic claims processing on the spot, in the practice.
The HICAPS solution also provides Medicare processing and the lodgement of WorkSafe (Vic) claims and can be used to process Gap, and fully patient funded services via Credit Card and EFTPOS. HICAPS can also be used by health services providers to electronically lodge overseas health care claims today for select health funds that are enabled on the HICAPS system. HICAPS continues to offer innovation and efficiency to the healthcare sector and remains Australiaโs leading claims and payments solution for health service providers.
HICAPS is available to participating health services providers in 19 health modalities including General Practitioners, Medical Specialists, Dental, Optical, Physiotherapy, Chiropractic, Acupuncture, Natural Therapy, Remedial Massage, Podiatry, Speech Therapy.
Today a HICAPS terminal can be found in over 20,000 healthcare practices and medical centres across Australia, with over 114,000 claims processed through the HICAPS system every day.
We are confident that our team and our technology can deliver a seamless end-to-end claims and payments solution for your practice.
