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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

HICAPS

HICAPS is Australia's leading claims solution for healthcare providers. HICAPS Pty Ltd ABN 11 080 688 866 is a wholly owned, non-guaranteed subsidiary of NAB.

19/02/2026

Would you know how to spot a cyber security red flag?

Reminder to join the NAB Health Cyber Security Awareness Webinar next Wednesday. Listen to Marriam Nasir, one of NAB Cyber Security experts, talk through today’s cyber security landscape and how to spot red flags.

Register now: https://business.nab.com.au/tag/health/nab-health-cyber-security-awareness-webinar

Don’t miss your spot to earn 1 CPD hour. This activity has been approved for 𝟭 𝗵𝗼𝘂𝗿 𝗼𝗳 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝗻𝗴 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 for the following professions: Allied Health, Dental Practitioner, Medical Practitioner & Pharmacist.

Date: Wednesday 25th February 6pm – 7pm AEDT

09/02/2026

Experience Australia’s largest provider of private healthcare insurance point-of-sale claiming and services.

Simplify how you process healthcare claims and EFTPOS transactions with HICAPS.

HICAPS is designed for healthcare practitioners to streamline claims, process EFTPOS transactions and improve patient experience.

27/01/2026

𝗡𝗲𝗲𝗱 𝗵𝗲𝗹𝗽 𝗳𝗶𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲?

We understand every practice is different. From terminal claims to digital integrations, let our HICAPS experts find the best solution for your business.

𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝘆𝗼𝘂𝗿 𝗼𝗽𝘁𝗶𝗼𝗻𝘀 𝘁𝗼𝗱𝗮𝘆 https://www.hicaps.com.au/

19/01/2026

𝗚𝗲𝘁 𝗮𝗻𝘀𝘄𝗲𝗿𝘀 𝗳𝗮𝘀𝘁 𝘄𝗶𝘁𝗵 𝗛𝗜𝗖𝗔𝗣𝗦 𝗼𝗻𝗹𝗶𝗻𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗛𝘂𝗯.

Access user guides, troubleshooting and help with claims and EFTPOS transactions. Keep your business running smoothly with online support all day, every day.

𝗔𝗰𝗰𝗲𝘀𝘀 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 https://lnkd.in/gk-sPU9q

12/01/2026

𝗛𝗮𝗽𝗽𝘆 𝗡𝗲𝘄 𝗬𝗲𝗮𝗿 𝗳𝗿𝗼𝗺 𝗛𝗜𝗖𝗔𝗣𝗦 – 𝟭𝟬𝟬% 𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗼𝗻 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝗰𝗮𝗿𝗲

For over 25 years, our priority has been and continues to be health. As we step into 2026, we’re excited to keep innovating and delivering solutions designed for Australian healthcare practices like yours because patients deserve the best care, and your team deserves the right partner to make it happen.

𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 about how HICAPS can support you in 2026

https://www.hicaps.com.au/

07/01/2026

𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗷𝘂𝘀𝘁 𝗮 𝗰𝗹𝗮𝗶𝗺𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻?

We understand that the best financial solutions for healthcare businesses are integrated.

Combining our health expertise and range of services, HICAPS, NAB Health and Medfin work together across personal and business banking needs to deliver comprehensive support for your practice’s unique needs.

𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 hicaps.com.au

05/01/2026

𝗔𝘀 𝘄𝗲 𝘀𝘁𝗲𝗽 𝗶𝗻𝘁𝗼 𝟮𝟬𝟮𝟲, 𝘁𝗵𝗲 𝗹𝗮𝗻𝗱𝘀𝗰𝗮𝗽𝗲 𝗼𝗳 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗶𝘀 𝗯𝗲𝗶𝗻𝗴 𝘀𝗵𝗮𝗽𝗲𝗱 𝗯𝘆 𝗽𝗿𝗮𝗰𝘁𝗶𝘁𝗶𝗼𝗻𝗲𝗿𝘀 𝘄𝗵𝗼 𝗮𝗿𝗲𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘂𝗽 – 𝘁𝗵𝗲𝘆’𝗿𝗲 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝘄𝗮𝘆 𝘄𝗶𝘁𝗵 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗰𝗵𝗮𝗻𝗴𝗲𝘀.

Here we spotlight 𝗦𝗵𝗲𝗿𝘃𝗶𝗻 𝗠𝗼𝘀𝘀𝗮𝗺𝗺𝗮𝗽𝗮𝗿𝗮𝘀𝘁, 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗮𝘁 𝗗𝗲𝗻𝘁𝗮𝗹 𝗢𝗻𝗲, who’s making meaningful changes to enhance patient care, empower staff and strengthen their community.

“In 2026, we’re continuing the same direction that has moved our business forward this year - improving the patient experience across every touch point by using AI to enable efficiencies in our day-to-day operations. Progress in this space has made it possible for us to build our own internal tools rapidly and to iterate until we have found the best solution with real impacts across every aspect of our business.

We’ve already cut down a huge amount of admin that used to sit on the shoulders of our team, which has given them more time to actually focus on patients rather than paperwork. Patients with straightforward needs can now check themselves in, which frees our reception team to properly support those who need extra care and follow-up. What used to involve jumping between several systems, billing, notes, and reports can now be handled in minutes instead of hours.

The goal for 2026 is simply to build on this foundation. Patients will move through their appointments faster, walk out with clearer information, and have more control through simple self-help tools. Our team will be able to focus on higher-value work instead of repetitive tasks, which not only improves the service we provide but also gives our staff more room to grow. At the end of the day, the real outcome is better care without higher costs and that’s what matters to us.”

𝗦𝗵𝗲𝗿𝘃𝗶𝗻 𝗠𝗼𝘀𝘀𝗮𝗺𝗺𝗮𝗽𝗮𝗿𝗮𝘀𝘁, 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿, Dental One Group

𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝗛𝗜𝗖𝗔𝗣𝗦 hicaps.com.au

23/12/2025

𝗔𝘀 𝘄𝗲 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵 𝘁𝗵𝗲 𝗙𝗲𝘀𝘁𝗶𝘃𝗲 𝗦𝗲𝗮𝘀𝗼𝗻🎄, HICAPS would like to acknowledge the unwavering dedication of the healthcare community. Your commitment to patient care, quality and community wellbeing helps make a remarkable difference every day.

𝗪𝗮𝗿𝗺𝗲𝘀𝘁 𝗦𝗲𝗮𝘀𝗼𝗻'𝘀 𝗚𝗿𝗲𝗲𝘁𝗶𝗻𝗴𝘀 𝘁𝗼 𝘆𝗼𝘂 𝗮𝗻𝗱 𝘆𝗼𝘂𝗿 𝗹𝗼𝘃𝗲𝗱 𝗼𝗻𝗲𝘀!

19/12/2025

As we step into 2026, the landscape of healthcare is being shaped by practitioners who aren’t just keeping up – they’re leading the way with practical changes.

Here we spotlight 𝗔𝗻𝗱𝗿𝗲𝘄 𝗕𝗮𝗰𝗼𝗻, 𝗦𝗽𝗼𝗿𝘁𝘀 𝗖𝗵𝗶𝗿𝗼𝗽𝗿𝗮𝗰𝘁𝗼𝗿 & 𝗛𝗲𝗮𝗱 𝗦𝗽𝗼𝗿𝘁𝘀 𝗧𝗿𝗮𝗶𝗻𝗲𝗿 𝗮𝘁 𝗧𝗲𝗻𝘀𝗲𝗴𝗿𝗶𝘁𝘆 𝗦𝗽𝗼𝗿𝘁𝘀 𝗖𝗹𝗶𝗻𝗶𝗰𝘀, who’s making meaningful changes to enhance patient care, empower staff and strengthen their community.

“As we move into 2026, one meaningful change we’re making at Tensegrity Sports Clinics is the integration of AI into our everyday practice. Specifically, through a new AI powered note taking tool, an intelligent booking system and an AI supported website bot.

This shift was inspired by our ongoing search for ways to improve efficiency without compromising the quality of patient care. One of the biggest challenges has been the time practitioners spend on administrative tasks, especially clinical notes. Our new AI note taking tool will streamline this process by capturing details more quickly and supporting more consistent documentation. This means practitioners can spend more time with patients, and patients benefit from clearer communication and better continuity of care.

We are also introducing a new AI supported booking system where patients have round the clock access to book, cancel or reschedule their appointments through text, phone and WhatsApp.

This is a completely new space for us, and while it has taken some back-and-forth adjustments to get it right, our goal is to have a fully operational system by early 2026.

This will improve patient time management, reduce missed appointments and give people greater control and flexibility over their care, making the overall experience smoother and more convenient.

Alongside this, we are launching an AI powered website bot that will assist patients with common questions, guide them through booking pathways and help streamline enquiries so our front desk team can focus on more complex needs.

Our first step in 2026 is rolling out all three tools across the team with structured training and feedback loops so we can embed them confidently and responsibly. Overall, we believe these changes will not only enhance the way we work but also elevate the care, accessibility and experience we provide to our community.”

𝗔𝗻𝗱𝗿𝗲𝘄 𝗕𝗮𝗰𝗼𝗻, 𝗦𝗽𝗼𝗿𝘁𝘀 𝗖𝗵𝗶𝗿𝗼𝗽𝗿𝗮𝗰𝘁𝗼𝗿 & 𝗛𝗲𝗮𝗱 𝗦𝗽𝗼𝗿𝘁𝘀 𝗧𝗿𝗮𝗶𝗻𝗲𝗿, 𝗧𝗲𝗻𝘀𝗲𝗴𝗿𝗶𝘁𝘆 𝗦𝗽𝗼𝗿𝘁𝘀 𝗖𝗹𝗶𝗻𝗶𝗰𝘀

𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝗛𝗜𝗖𝗔𝗣𝗦 https://www.hicaps.com.au/

18/12/2025

𝗪𝗲’𝗿𝗲 𝘀𝗼 𝗽𝗿𝗼𝘂𝗱 𝘁𝗼 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝗮 𝘀𝘁𝗿𝗼𝗻𝗴 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗼𝗳 𝗼𝘃𝗲𝗿 𝟭𝟬𝟬,𝟬𝟬𝟬 𝗽𝗿𝗮𝗰𝘁𝗶𝘁𝗶𝗼𝗻𝗲𝗿𝘀 𝘄𝗵𝗼 𝗵𝗮𝘃𝗲 𝗰𝗵𝗼𝘀𝗲𝗻 𝗛𝗜𝗖𝗔𝗣𝗦.

Over the past 25 years HICAPS has grown to become the market leader in healthcare claiming in Australia*.

Today, the HICAPS team continue to innovate our claiming solutions, staying focussed on removing complexity and providing the best experience possible for practices and patients.

Partnering with industry leaders, thinkers and innovators, we’re excited about working together through 2026 to help create the future of healthcare in Australia.

𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 https://www.hicaps.com.au/

* HICAPS is the largest supplier of private health insurance point of sale claiming services in Australia.

10/12/2025

𝗙𝗮𝘀𝘁 𝗽𝗮𝘆𝗺𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗲𝗮𝘀𝘆 𝗶𝗻𝘃𝗼𝗶𝗰𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝗶𝗰𝗮𝗿𝗲 𝗮𝗻𝗱 𝗛𝗜𝗖𝗔𝗣𝗦 𝗗𝗶𝗴𝗶𝘁𝗮𝗹

icare digital invoicing is now available through HICAPS Digital
Get paid faster – no additional setup cost, invoice or monthly fees for icare*.

Simplify the way you process digital invoices for NSW Workers Compensation Nominal Insurer (NI) scheme with HICAPS Digital. Submit, track status in real time and view your icare invoices in one secure location.

𝗪𝗵𝘆 𝘀𝘄𝗶𝘁𝗰𝗵 𝘁𝗼 𝗛𝗜𝗖𝗔𝗣𝗦 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗳𝗼𝗿 𝗶𝗰𝗮𝗿𝗲?

- Fast payments – as quick as next business day
- No additional setup costs, invoice or monthly fees*
- Submit single or bulk invoices
- Instant claim number validation
- Track invoice status in real time
- Integrated with Nookal PMS
- Daily settlement summaries for easy reconciliation

𝗚𝗲𝘁 𝘀𝘁𝗮𝗿𝘁𝗲𝗱 𝗶𝗻 𝟯 𝗲𝗮𝘀𝘆 𝘀𝘁𝗲𝗽𝘀
Learn more about HICAPS Digital and icare https://www.hicaps.com.au/partners/icare

*this applies to icare only. Separate fees and changes apply to other HICAPS services

08/12/2025

𝗪𝗲'𝗿𝗲 𝗵𝗲𝗿𝗲 𝘁𝗼 𝗵𝗲𝗹𝗽 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲 𝗿𝘂𝗻𝗻𝗶𝗻𝗴 𝘀𝗺𝗼𝗼𝘁𝗵𝗹𝘆 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘁𝗵𝗲 𝗵𝗼𝗹𝗶𝗱𝗮𝘆 𝘀𝗲𝗮𝘀𝗼𝗻.

Need support this holiday season? Got a question? Need a quick resolution or guidance through a complex claim?

Head to HICAPS Support Hub for user guides, how-to articles and more. Or call our local support team on 1300 650 852. Monday to Saturday 8:00am – 10:00pm (AEST/AEDT)

https://hicaps.my.site.com/help/s/

We’re taking a short break between 25-26 December.

Address

395 Bourke Street
Melbourne, VIC
3000

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://www.hicaps.com.au/

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Our Story

HICAPS was formed in June 1998 in response to the need to provide an electronic claim and payment solution for the Healthcare sector. Today, 20+ years on, HICAPS is utilised by 100% of Private Health Funds in Australia, and has over 85,000 registered health service providers nationally that provide patients the convenience of automatic claims processing on the spot, in the practice.

The HICAPS solution also provides Medicare processing and the lodgement of WorkSafe (Vic) claims and can be used to process Gap, and fully patient funded services via Credit Card and EFTPOS. HICAPS can also be used by health services providers to electronically lodge overseas health care claims today for select health funds that are enabled on the HICAPS system. HICAPS continues to offer innovation and efficiency to the healthcare sector and remains Australia’s leading claims and payments solution for health service providers.

HICAPS is available to participating health services providers in 19 health modalities including General Practitioners, Medical Specialists, Dental, Optical, Physiotherapy, Chiropractic, Acupuncture, Natural Therapy, Remedial Massage, Podiatry, Speech Therapy.