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Monday 9am - 5pm Tuesday 9am - 5pm Wednesday 9am - 5pm Thursday 9am - 5pm Friday 9am - 5pm

HICAPS

HICAPS is Australia's leading claims solution for healthcare providers. HICAPS Pty Ltd ABN 11 080 688 866 is a wholly owned, non-guaranteed subsidiary of NAB.

27/03/2026

Another incredible day down at ADX Sydney.
Drop by the stand tomorrow to chat everything HICAPS,
join us in Tech Alley at 12-12.15 for The Experience Shift in Dentistry Speaking Session and finish off the day

19/03/2026

Community-first care starts with people

Dr Manmit Madan’s journey from arriving in Australia 25 years ago to building two thriving Sydney medical centres is grounded in one belief “serve the community, help people and keep on learning”.

Beyond patient care, Dr Madan supports newly arrived migrants, mentors future doctors, and invests in health education. This is also a story about partnership. From an early conversation with a local NAB branch manager that helped him take his first step into property, to ongoing support with tailored banking and finance solutions through NAB Health and Medfin, he’s expanded his practices.

Behind the scenes, practical tools matter too. With the help of simple, integrated systems like HICAPS and Best Practice, his team can spend less time on admin and more time on patient care.

Read Dr Madan’s story and see what community first care looks like in action: https://business.nab.com.au/tag/health/a-community-first-approach-to-medicine

17/03/2026

See you at ADX Sydney 2026

We’re excited to join you at Australia’s biggest dental event. From 26-28 March the HICAPS team will be on the ground at ADX in Sydney.

ADX brings together the latest in dental technology, digital innovation and business-focused learnings all designed to help practices run smarter and more efficiently.

Visit the HICAPS booth to chat with our team about:
- Streamlining your claiming and transaction needs
- Driving operational efficiencies in your practice
- Solutions to support smoother experiences for your team and patients

With 200 + exhibitors it’s the perfect few days to get inspired, learn something new and connect with peers.

We can't wait to see you all there.

13/03/2026

Great to be on the ground at Australian Healthcare Week, connecting with peers and partners across the industry.

Alongside the NAB Health and Medfin teams, we spent an inspiring few days listening, learning and sharing perspectives on how healthcare is evolving. From innovation and technology to the changing needs of healthcare providers, we left feeling inspired by what’s shaping the future of healthcare.

Events like this reinforce the importance of staying closely connected to the industry, keeping pace with change, and continuing to support healthcare practices with solutions that make a real difference.

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09/03/2026

Smart changes. Big impact.

In 2026, practices across the country are rethinking the small things that can make a big difference to staff confidence and patient care.

Today, we’re spotlighting Lance Schaffer, Managing Director at Options Optometrists, who’s focused on removing everyday friction to create better experiences for both staff and patients.

Improving care across Options Optometrists with practical changes

“I notice that some of the most meaningful improvements come from paying attention to the small things that create friction over time.

Like many growing practices, I noticed the same issue popping up again and again. Pricing and product information lived in multiple places; printed lists went out of date and updates took time to reach everyone. Staff found themselves double-checking details while patients waited.

On its own, none of this felt significant. But across multiple practices and hundreds of consultations each week, the inefficiencies added up and it became clear a better, more consistent approach was needed.

The solution was simple and practical: one central source of truth accessible on tablets. Current, identical and instantly accessible information for every team member, in every practice, at any time. Product specifications and supporting information are now maintained in one place, optimised and managed centrally.
The impact has been felt quickly. The tablets have created a more modern look and give staff the confidence that what they’re sharing is accurate and up-to-date.
Staff spend less time searching for answers and more time focused on patients. Conversations flow more naturally. Team members moving between practices feel confident because everything works the same way, everywhere.

For patients, it means clearer explanations, consistent pricing and a smoother, more contemporary experience.

The change wasn’t about introducing technology for its own sake. It came from listening to people on the ground and wanting to support them with systems that make their work easier while improving the experience for every patient who walks through the door.

Often, the most meaningful improvements start by noticing the small things.”

19/02/2026

Would you know how to spot a cyber security red flag?

Reminder to join the NAB Health Cyber Security Awareness Webinar next Wednesday. Listen to Marriam Nasir, one of NAB Cyber Security experts, talk through today’s cyber security landscape and how to spot red flags.

Register now: https://business.nab.com.au/tag/health/nab-health-cyber-security-awareness-webinar

Don’t miss your spot to earn 1 CPD hour. This activity has been approved for 𝟭 𝗵𝗼𝘂𝗿 𝗼𝗳 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗶𝗻𝗴 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 for the following professions: Allied Health, Dental Practitioner, Medical Practitioner & Pharmacist.

Date: Wednesday 25th February 6pm – 7pm AEDT

09/02/2026

Experience Australia’s largest provider of private healthcare insurance point-of-sale claiming and services.

Simplify how you process healthcare claims and EFTPOS transactions with HICAPS.

HICAPS is designed for healthcare practitioners to streamline claims, process EFTPOS transactions and improve patient experience.

27/01/2026

𝗡𝗲𝗲𝗱 𝗵𝗲𝗹𝗽 𝗳𝗶𝗻𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝗯𝗲𝘀𝘁 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲?

We understand every practice is different. From terminal claims to digital integrations, let our HICAPS experts find the best solution for your business.

𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝘆𝗼𝘂𝗿 𝗼𝗽𝘁𝗶𝗼𝗻𝘀 𝘁𝗼𝗱𝗮𝘆 https://www.hicaps.com.au/

19/01/2026

𝗚𝗲𝘁 𝗮𝗻𝘀𝘄𝗲𝗿𝘀 𝗳𝗮𝘀𝘁 𝘄𝗶𝘁𝗵 𝗛𝗜𝗖𝗔𝗣𝗦 𝗼𝗻𝗹𝗶𝗻𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗛𝘂𝗯.

Access user guides, troubleshooting and help with claims and EFTPOS transactions. Keep your business running smoothly with online support all day, every day.

𝗔𝗰𝗰𝗲𝘀𝘀 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 https://lnkd.in/gk-sPU9q

12/01/2026

𝗛𝗮𝗽𝗽𝘆 𝗡𝗲𝘄 𝗬𝗲𝗮𝗿 𝗳𝗿𝗼𝗺 𝗛𝗜𝗖𝗔𝗣𝗦 – 𝟭𝟬𝟬% 𝗳𝗼𝗰𝘂𝘀𝗲𝗱 𝗼𝗻 𝗵𝗲𝗮𝗹𝘁𝗵 𝗮𝗻𝗱 𝗰𝗮𝗿𝗲

For over 25 years, our priority has been and continues to be health. As we step into 2026, we’re excited to keep innovating and delivering solutions designed for Australian healthcare practices like yours because patients deserve the best care, and your team deserves the right partner to make it happen.

𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 about how HICAPS can support you in 2026

https://www.hicaps.com.au/

07/01/2026

𝗟𝗼𝗼𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝗷𝘂𝘀𝘁 𝗮 𝗰𝗹𝗮𝗶𝗺𝗶𝗻𝗴 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻?

We understand that the best financial solutions for healthcare businesses are integrated.

Combining our health expertise and range of services, HICAPS, NAB Health and Medfin work together across personal and business banking needs to deliver comprehensive support for your practice’s unique needs.

𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 hicaps.com.au

05/01/2026

𝗔𝘀 𝘄𝗲 𝘀𝘁𝗲𝗽 𝗶𝗻𝘁𝗼 𝟮𝟬𝟮𝟲, 𝘁𝗵𝗲 𝗹𝗮𝗻𝗱𝘀𝗰𝗮𝗽𝗲 𝗼𝗳 𝗵𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗶𝘀 𝗯𝗲𝗶𝗻𝗴 𝘀𝗵𝗮𝗽𝗲𝗱 𝗯𝘆 𝗽𝗿𝗮𝗰𝘁𝗶𝘁𝗶𝗼𝗻𝗲𝗿𝘀 𝘄𝗵𝗼 𝗮𝗿𝗲𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗸𝗲𝗲𝗽𝗶𝗻𝗴 𝘂𝗽 – 𝘁𝗵𝗲𝘆’𝗿𝗲 𝗹𝗲𝗮𝗱𝗶𝗻𝗴 𝘁𝗵𝗲 𝘄𝗮𝘆 𝘄𝗶𝘁𝗵 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗰𝗵𝗮𝗻𝗴𝗲𝘀.

Here we spotlight 𝗦𝗵𝗲𝗿𝘃𝗶𝗻 𝗠𝗼𝘀𝘀𝗮𝗺𝗺𝗮𝗽𝗮𝗿𝗮𝘀𝘁, 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿 𝗮𝘁 𝗗𝗲𝗻𝘁𝗮𝗹 𝗢𝗻𝗲, who’s making meaningful changes to enhance patient care, empower staff and strengthen their community.

“In 2026, we’re continuing the same direction that has moved our business forward this year - improving the patient experience across every touch point by using AI to enable efficiencies in our day-to-day operations. Progress in this space has made it possible for us to build our own internal tools rapidly and to iterate until we have found the best solution with real impacts across every aspect of our business.

We’ve already cut down a huge amount of admin that used to sit on the shoulders of our team, which has given them more time to actually focus on patients rather than paperwork. Patients with straightforward needs can now check themselves in, which frees our reception team to properly support those who need extra care and follow-up. What used to involve jumping between several systems, billing, notes, and reports can now be handled in minutes instead of hours.

The goal for 2026 is simply to build on this foundation. Patients will move through their appointments faster, walk out with clearer information, and have more control through simple self-help tools. Our team will be able to focus on higher-value work instead of repetitive tasks, which not only improves the service we provide but also gives our staff more room to grow. At the end of the day, the real outcome is better care without higher costs and that’s what matters to us.”

𝗦𝗵𝗲𝗿𝘃𝗶𝗻 𝗠𝗼𝘀𝘀𝗮𝗺𝗺𝗮𝗽𝗮𝗿𝗮𝘀𝘁, 𝗠𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗗𝗶𝗿𝗲𝗰𝘁𝗼𝗿, Dental One Group

𝗟𝗲𝗮𝗿𝗻 𝗺𝗼𝗿𝗲 𝗮𝗯𝗼𝘂𝘁 𝗛𝗜𝗖𝗔𝗣𝗦 hicaps.com.au

Address

395 Bourke Street
Melbourne, VIC
3000

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://www.hicaps.com.au/

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Heidelberg Dermatology
5 Burgundy Street, Heidelberg

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Our Story

HICAPS was formed in June 1998 in response to the need to provide an electronic claim and payment solution for the Healthcare sector. Today, 20+ years on, HICAPS is utilised by 100% of Private Health Funds in Australia, and has over 85,000 registered health service providers nationally that provide patients the convenience of automatic claims processing on the spot, in the practice.

The HICAPS solution also provides Medicare processing and the lodgement of WorkSafe (Vic) claims and can be used to process Gap, and fully patient funded services via Credit Card and EFTPOS. HICAPS can also be used by health services providers to electronically lodge overseas health care claims today for select health funds that are enabled on the HICAPS system. HICAPS continues to offer innovation and efficiency to the healthcare sector and remains Australia’s leading claims and payments solution for health service providers.

HICAPS is available to participating health services providers in 19 health modalities including General Practitioners, Medical Specialists, Dental, Optical, Physiotherapy, Chiropractic, Acupuncture, Natural Therapy, Remedial Massage, Podiatry, Speech Therapy.