myAutonomy, Melbourne (2025)

24/12/2025

From the myAutonomy team, we want to wish everyone a merry Christmas! We hope everyone has some time off to rest and recharge, spend time with those they love, and indulge in what brings happiness.

19/12/2025

A common question from participants and providers is whether NDIS funding can be used for meal preparation and delivery. This support is available for some participants, but not everyone. It is important to note, the cost of ingredients is not covered, as food is considered an everyday item.

Understanding when this support applies is important, because incorrect use of funds can lead to repayments to the NDIA. To work out if a participant can use their funding for meal preparation and delivery, three documents need to be checked:
1. The NDIS Plan
2. Nutrition Supports Including Meal Preparation Operational Guidelines
3. The Pricing Arrangements and Pricing Limits (PAPL)

Together, these documents show whether meal preparation and delivery were intended to be funded when it is not clearly stated in the plan. If a participant has no meal preparation and no Core funding for a support worker to assist with shopping or cooking, this support is unlikely to be an NDIS approved support.

If it is not clear reach out to your my NDIS contact for guidance.

17/12/2025

The NDIA has released an important update about funding periods. In the latest Your Plan OG, a key paragraph about overspending funding periods has been removed. We are already seeing an increase in claims being rejected by the NDIA because of this change.

This affects all participants who have funding periods in their plan. If a service is delivered in a funding period that has no money left, the NDIA will not pay the invoice. Funding periods are designed to help spread funding across the plan and support participants to stay within their budget. This update means it is now more important than ever to manage spending carefully.

There are a few simple steps you can take to protect yourself and avoid unpaid invoices:
What Participants can do:
• Ensure you have service agreements with all your providers.
• Check your budgets often using our plan management app, the my NDIS portal, or by contacting us.
• Reach out to your providers if funding is being used faster than expected.
• If you have a Support Coordinator, they should be helping you monitor this.

What Providers can do:
• Make sure all participants have clear service agreements outlining allocated funding and frequency of supports.
• Keep an open dialogue with your participants around their budget when funding periods are in place.

We understand this update may be frustrating, but being aware of it is essential.

12/12/2025

PSA!

During the festive season, our team will be observing public holidays and working with reduced staff from 22 December to 2 January. We will still be available to support you, but response times may be slower than usual.

Our payment processing will follow the NDIA holiday schedule:
• Claims lodged 24 to 28 December will begin processing from 29 December.
• Claims lodged 29 to 30 December will be paid on 31 December.
• Claims lodged 30 December to 1 January will begin processing from 2 January.

02/12/2025

Today we acknowledge International Day of People with Disability and this year’s theme, “Fostering disability inclusive societies for advancing social progress”. An inclusive society is one where everyone feels valued and able to take part in their community. When we design systems, services and attitudes that include people of all abilities, we create stronger, healthier and more connected communities.

While today is an important moment for reflection and celebration, it should not be the only day we hold these conversations. Inclusion should guide the way we think, plan and act every day. Positive change happens when we continue to learn from the disability community and recognise the skills, strengths and contributions that enrich our workplaces, communities and relationships.

International Day of People with Disability gives us the chance to focus on the disability community and to amplify their voices, achievements and leadership. By committing to inclusion every day of the year, we help build a society where everyone has the opportunity to thrive.

27/11/2025

We’re often asked whether NDIS consumables funding can be used to buy footwear. As with most funding questions, the answer depends on each participant’s individual circumstances.

When specialised footwear is clearly listed in a plan, it means funding has been intentionally included. When it isn’t, it can be harder to determine if the item is considered an NDIS-funded support.

Here are the key questions to consider:
1. Does the item relate to the participant’s disability support needs?
2. Does the NDIS plan reference foot care, podiatry, orthoses or other Assistive Technology?
3. Is the footwear standard or specialised/custom?

Read on to understand why these questions matter. If you’re still unsure whether NDIS funding can be used for footwear, speak with your My NDIS contact for guidance.

19/11/2025

When it comes to deciding what is reasonable and necessary, there is only one role within the NDIS that has this authority: an NDIS Planner. Yet, with so much misinformation circulating, it’s easy to see why participants and providers sometimes get confused.

Getting this right is critical. If a decision is made based on advice from someone who doesn’t hold this authority, participants and providers can be left covering the cost. That’s why it’s essential to understand the limitations of each role.

10/11/2025

Service agreements don’t just protect participants. For providers, they are more than just paperwork, they’re an essential step. They create transparency, safeguard your business, and strengthen the relationship with participants.

By clearly setting out what services will be delivered, who will deliver them, how often, and at what cost, you reduce the risk of confusion or disputes. Agreements also demonstrate professionalism and build trust, showing participants that you are committed to fairness and accountability.

From a compliance perspective, service agreements are critical. The NDIA increasingly asks for evidence before approving payments, and having agreements in place provides that documentation. This not only helps you get paid on time but also lowers the risk of payment delays or refusals.

24/10/2025

We finally have a new operational guideline for Short Term Accommodation, now renamed Short Term Respite (STR) following a terminology change.

The NDIA consulted with participants, families, and carers about this shift, and most agreed the new term better reflects what the support actually provides, time apart and assistance for both participants and their informal supports.

The new guideline is far more detailed, 16 pages compared to 7 previously but understanding what that detail means in practice is the real challenge. It’s clear the NDIA is tightening its focus on who can access Short Term Respite, with much greater detail around eligibility for both adults and children.

The change in terminology also reframes the intent of the support: STR is designed to give informal supports a break, not to serve as a “getaway” or chance to “try new things.”

We’re preparing a side-by-side comparison of the old and new guidelines, which will be shared soon in a comprehensive blog post breaking down the changes in plain language for participants and providers.

In the meantime, here’s a quick look at the key differences.

23/10/2025

LAST CHANCE TO BE IN THE ROOM!

The Australian Disability Service Awards are excited to welcome an incredible mix of organisations for to the night. From dedicated service providers to innovative solution partners, advocates, and community leaders, the night is about coming together to celebrate the impact we’re all making.

It’s not just an awards night, it’s a rare chance to connect, share stories, and spark collaborations that move our community forward. Don’t be the organisation that isn’t in the room, missing out!

🎟️ Tickets are almost gone, secure yours now and join in celebrating the heart of the sector. We’ll be there!

Find them here ➡️ https://adsa.onecommunity.net.au/

22/10/2025

The NDIA has released updates to the NDIS Pricing Arrangements and Price Limits (PAPL), supporting documents, and a new operational guideline for therapy. Changes will be live on 24 November 2025.

Here’s what’s changing:
• Therapy: New operational guideline released.
• Art & Music Therapy: New price limit – $156.16/hour.
• Support Lists: Updated community participation descriptions.
• Supporting Documents: COVID Addendum removed; AT line item removed from Capacity Building.
• Travel: Modified Monash Model updated to 2023 version.
• SDA: Calculator indexed to align with Disability Support Pension.

17/10/2025

This week is National Carers Week, a time to say thank you to the millions of Australians caring for loved ones every day. Your support makes a world of difference.

Caring can also be exhausting, especially when you’re always putting others first. If you’re feeling run down, unmotivated, or disconnected, you might be experiencing burnout and that’s nothing to feel guilty about.
To protect your wellbeing:

• Schedule “you time”, even if it’s just 10 minutes
• Keep in touch with people who lift you up
• Get outside and move your body
• Ask for help before things feel too heavy

myAutonomy

24/12/2025

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