10/11/2025
What do you get when you mix an extremely kind soul with a love for fantasy novels and heavy metal? Introducing our latest Long Service Legend – Jess! 🤘📚
Jess has been part of the Age Up Health team since 2021. She started as a Support Worker, drawing on her background in residential care where she specialised in dementia support.
“It’s extremely different—helping someone in their home is so different. People are so much more comfortable. Home care is just so much more personal—it’s one-on-one.”
Working through COVID was a defining moment. “It was extremely scary. I was originally not going to continue in aged care, and then I found Age Up."
"Everything was so different—everyone was so client and staff focused. I felt supported no matter what happened. My passion for the job came back because I had a reliable team.”
Throughout her time with Age Up, Jess has had a huge impact on many lives, but one moment stands out most.
“I had a long-term client called Sam. We clicked straight away. At his funeral, I was sitting in the front row, and his son gave a speech about how I was an angel who helped them through one of the worst times in their lives. You don’t understand the impact you have until people come up to you and thank you so sincerely.”
Jess’s advice for anyone new to aged care is simple but powerful: “Hold onto special moments. The job can be tough, but those moments remind you why you do it.”
Jess, thank you for your care, heart and dedication. You remind us every day why compassion is at the centre of everything we do. 💙
