Future Focus Support Coordination

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Future Focus Support Coordination

Industry leading NDIS Support Coordination and Specialist Support Coordination.

26/10/2025

⭐️ EMPLOYEE SPOTLIGHT ⭐️

Congratulations to Chloe who has been nominated by the Loddon Business Unit Manager for the employee spotlight!

Chloe brings unmatched energy, enthusiasm and dedication to her participants. There is never a task to difficult for Chloe to conquer!

Check out Chloe’s professional bio!

Support Coordinator - Loddon Region
Since completing my Diploma of Justice and Diploma of Community Services, I have worked in the disability space as a support worker, intake officer and now as a support coordinator. In my time working within these different roles I have worked with a range of disabilities, ages and providers.

In my role as a support coordinator, I want to help people live their best lives and give them a voice to be heard. I will use my skills and knowledge to try and give people the best quality support that I can

26/10/2025

Meet Aisha – 21, funny, fiercely independent, and about to start her very first job in retail. She was excited about earning her own money (and joked it was finally time to stop “borrowing Mum’s Netflix login”). But she was also nervous: in the past, decisions about her support had been made for her, not with her. What Aisha wanted most was simple — to be taken seriously, to be listened to, and to feel confident walking into her new role.

Enter Chris, her Support Coordinator at Future Focus. Chris started with one simple question: “What do you want this to look like?” From there, they made a plan. Together, they researched evidence-based workplace supports for people with autism, role-played how to explain her needs to her manager, and looked at options for short training modules that would give her an edge. When new support staff came on board, Chris double-checked they had the right skills and knew that Aisha’s goals — not theirs — set the direction.

At her first team meeting, Aisha spoke up about the adjustments that mattered to her. Afterwards she told Chris, “I felt like they actually got it this time.” Walking out of work on her first day, she was buzzing — proud, tired, and already planning what she was going to buy with her first paycheck (spoiler: New Air Jordan’s).

This is what Future Focus Support Coordination does best: keeping participants’ best interests at the centre, using skill and care to make sure every decision empowers them to succeed — and if success looks like fresh sneakers, we’re here for that too. 👟

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06/10/2025

Meet Michael – A fiery 50-year-old participant of Future Focus Support Coordination, lover of 80s rock, and navigator of an acquired brain injury. After a string of difficult hospital stays where he felt ignored and misunderstood, Michael stopped trusting services altogether. His support workers moved on, the bills piled up, and he started shutting people out. For many of the people around Michael, they would say “the music died”.

Enter Rachel, his Support Coordinator at Future Focus. Rachel didn’t rush in with solutions. Instead, she spent weeks finding out why Michael had pulled away — listening to stories of feeling neglected in hospital, and the frustration of services making decisions about him, not with him. She texted (a lot), left messages, and passed notes through Michael’s physio and psychologist, until finally one day… Michael replied with a single SMS: “Ok, let’s give it another go.”

Rachel matched Michael with James, a Support Worker who had a background in public health and actually “spoke hospital.” James quickly helped Michael clear pharmacy bills, sort out overdue NDIS invoices, and made the boring admin feel a little less overwhelming. Within weeks, Michael admitted he actually enjoyed James’s company (though he claims he’d never say it twice).

Most importantly, when Michael needed hospital care again, he agreed to go — on one condition: that James could still visit him on the ward and that he could still have his Spotify.

Michael’s story is proof that the right support, at the right time, a rockstar Support Coordinator can turn “Go Your Own Way” into “Don’t Stop Believin.”

03/10/2025

When you see the DIA Member logo, it means more than just membership. It’s a mark of commitment to:

✅ Sector standards
✅ Best practice
✅ Supporting quality outcomes for participants

Future Focus is a proud member of Disability Intermediaries Australia, and proudly displays their membership on their website, email signatures and communications — showing that they stand with the peak body for Support Coordination and Plan Management.

As a provider of Specialist Support Coordination, Future Focus Support Coordination prioritises training and the highest standards of practice.

29/09/2025

⭐️ EMPLOYEE SPOTLIGHT ⭐️

Chris Cavanagh - Bayside Business Unit Manager

I have spent the majority of my working life building relationships with people and understanding their needs, having worked in a number of fields in human and customer services. I am very passionate about assisting people to reach their potential and empowering them to live a more independent life on their own terms.
I have completed tertiary and postgraduate studies in psychology and have both lived and work experience in mental health and disability, giving me the necessary skills and understanding to assist those who are also living with the complexities of mental health or disability.

“One of the most rewarding and satisfying aspects of working at Future Focus Support Coordination is meeting an individual and seeing them grow throughout the process and realise their potential.”

25/09/2025

The time to act is now: https://www.aph.gov.au/e-petitions/petition/EN7619

We have 4,000 signatures so far, but without 10,000, the petition to protect Support Coordination will lapse without consideration. This is an incredibly unique opportunity to make sure the voices of Support Coordinators, providers, participants, and families are heard at the federal level.

⭐️ Thank you to those who have shared these posts
⭐️ We applaud those who have emailed out the petition links to their Participants and families
⭐️ We are grateful to all who have requested the support of their provider networks to get behind us

Together, let’s push this over the line before midnight Friday

21/09/2025

⭐️ EMPLOYEE SPOTLIGHT ⭐️

Nicole Engelmann - Clinical Lead

I have worked in the Disability sector for over 20 years, across many services including direct disability support and management, employment, Disability Justice, Case Management, Planner and Supervisor with the NDIS I have a Bachelor of Applied Science (Intellectual Disability) and a specialist Certificate in Criminology (Forensic Disability). Along with my lived experience and work history, these skills and experience give me a legislative framework, knowledge of the inner workings of the NDIS and an empathetic insight and understanding to working with and supporting people. I’ve been told my special skills are maintaining a steady calmness in a crisis and deescalating a situation, finding a solution to the problem and navigating the legislative world of NDIS. I am a passionate advocate for inclusion and normative pathways, including supporting someone to explore their passions, be in the drivers eat of their own lives and make their own decisions, whether others determine them to be right wrong or otherwise. No matter how big or how small, I’m here to support and celebrate your successes and learning from your own experiences.

“I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do” — Edward Everett Hale

Address

Watermans Business Centre (Eastland), 175 Maroondah Highway
Melbourne, VIC
3140

Telephone

+611300202303

Website

https://www.futurefocussc.com.au/

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