Relationship Matters

20/02/2026

Aromantic Spectrum Awareness Week - 21–27 February

This week we recognise and celebrate aromantic identities and experiences.

Being aromantic means experiencing little or no romantic attraction, and like all identities, it exists on a spectrum. Raising awareness helps create understanding, respect, and spaces where everyone feels seen and valued.

At Relationship Matters, we support diversity in how people experience connection, relationships, and identity.

If you or someone you care about needs support, we are here to help.
Change starts here.
Call 1300 543 396 or visit relationshipmatters.com.au

20/02/2026

International Mother Language Day

Today we celebrate the richness of language and culture around the world.

Language is more than words — it’s how we connect, share stories, express identity, and feel understood. When people are able to communicate in ways that feel natural and safe, inclusion and belonging grow.

At Relationship Matters, we value diversity and the many voices that make our communities stronger.

If you or someone you care about needs support, we are here to help.
Change starts here.
Call 1300 543 396 or visit relationshipmatters.com.au

12/02/2026

National Apology Anniversary

Today we pause to reflect on Australia’s apology to the Stolen Generations, and the ongoing journey of healing, understanding, and reconciliation.

At Relationship Matters, we recognise the lasting impact of past injustices and the importance of listening, learning, and walking together with respect. Healing happens in safe, supportive spaces where people feel seen, heard, and valued.

If today brings up emotions or you or someone you care about needs support, we are here to help.
Call 1300 543 396 or visit relationshipmatters.com.au

03/02/2026

Customer service teams are dealing with more pressure than ever.

This Workplace Matters online training provides practical strategies for managing difficult client interactions, de escalation and resilience.

📅 16 Feb 2026
💻 Online (Zoom)
👥 Limited to 20 places

Book now via Workplace Matters or visit https://relationshipmatters.com.au/event/dealing-with-difficult-clients-for-customer-service-officers/

02/02/2026

NDIS teams are under pressure every day and communication can make or break a shift.

This training gives practical tools to handle difficult conversations, reduce conflict, and strengthen team cohesion (without burnout).

✅ Limited places (max 20). Enrol now.

NDIS workers deserve practical communication tools, not just expectations.

When communication breaks down in NDIS settings, it can quickly lead to misunderstandings, conflict, stress, and disrupted support for participants and families.

This practical online training will give NDIS workers and leaders clear strategies they can use immediately.

Respectful Communications and Team Cohesion in the Workplace (Online Training)
For NDIS workers, team leaders and supervisors

📅 Tuesday 17 February 2026
🕥 10.30am to 12.00pm AEDT
💻 Online delivery
🎟 $180 per person + GST
👥 Maximum 20 participants

You will gain:
✅ respectful communication techniques (words, tone, body language)
✅ tools to navigate disagreement professionally
✅ strategies to reduce tension and diffuse challenging situations
✅ practical ways to strengthen teamwork and cohesion

Only 20 places available. Enrol now to secure your spot.
https://relationshipmatters.com.au/event/respectful-communications-and-team-cohesion-in-the-workplace-for-ndis-workers/

02/02/2026

Proud to share this upcoming Workplace Matters training.

If you or your team work in customer service, this session is designed to support staff with practical tools to manage challenging client interactions safely and confidently.

👉 Follow and check out our Workplace Matters page for more workplace training and support: Workplace Matters

Managing difficult clients is a workplace safety issue.

If you work in customer service, you know the reality.

Some days you are not just answering questions.
You are managing anger, complaints, escalation, threats, tears, and high stress behaviour. And your staff should not have to “just deal with it.”
They need practical tools, clear strategies, and confidence to respond calmly and safely.

Workplace Matters is delivering a practical online training session for Customer Service Officers, team leaders and supervisors.
✅ De-escalation techniques
✅ Understanding triggers and responses
✅ Resilience and recovery after incidents
✅ Practical workplace case studies

Dealing with Difficult Clients (Online Training)
📅 Monday 16 February 2026
🕥 10.30am to 12.00pm AEDT
💻 Online via Zoom
🎟 $180 per person + GST
👥 Maximum 20 participants

Places are limited. Book now to secure your team’s spot.
https://relationshipmatters.com.au/event/dealing-with-difficult-clients-for-customer-service-officers/

12/01/2026

Anger Management for Women

Big feelings can be hard to carry on your own.

Our Anger Management for Women program supports women to better understand anger, build confidence, improve communication and develop healthier ways to manage strong emotions in everyday life.

This small, six week online group is delivered under the API program and is available at no cost for eligible women living or working in the South Eastern Melbourne area. It is facilitated by experienced counsellors and provides a supportive and respectful space to focus on early support and practical skills.

📅 Starts Wednesday 25 February 2026
⏰ 12:30 pm to 2:30 pm
💻 Online via Zoom

To check eligibility or make a referral, contact the SEMPHN Access and Referral Line on 1800 862 363.

This program is supported by funding from the South Eastern Melbourne Primary Health Network through the Australian Government’s PHN program.

11/01/2026

Our thoughts are with everyone impacted by the devastating bushfires across Victoria.

To those who have lost homes, livelihoods, animals, or a sense of safety, we see you. This is an incredibly distressing time, and the emotional impact can linger long after the flames are gone.

If you or your family are feeling overwhelmed, anxious, exhausted or struggling to cope, support is available. Relationship Matters is here to provide counselling and emotional support during times of crisis and recovery.

If you need support, reach out to Relationship Matters.
Call 1300 543 396 or visit our website relationshipmatters.com.au to speak with someone who can help you take the next step.

22/12/2025

Holiday Hours

As we move through the festive season and into the New Year, we want to let you know when our services will be available and how to reach us if you need support.

We are open on:
• 29 December
• 30 December
• 31 December

Our opening hours are 9:00 am to 5:00 pm.
We are closed on all other days during this period.

This time of year can feel different for everyone. It can be busy, emotional or tiring, and sometimes a little overwhelming. If you need support, please know that you are not alone and help is available.

You can call us on 1300 543 396 or contact us online at:
relationshipmatters.com.au/contact-us/

If you need urgent help, please call 000.

We wish you a safe, calm and gentle festive season.

14/12/2025

Our hearts are with the Jewish community

We are deeply saddened by the tragic events in Bondi over the weekend and the loss of life that has followed. Our thoughts are with the families, loved ones and communities who are grieving.

We acknowledge the deep impact events like this can have, particularly for those who feel a close personal or community connection.

At Relationship Matters, we believe in compassion, inclusion and care. We remain committed to supporting individuals and communities during times of grief, fear and distress.

If you or someone you know is struggling, support is available.
Call 1300 543 396 or visit relationshipmatters.com.au/counselling-mental-health

10/12/2025

16 Days of Activism

Day 16 | Respect Is Knowing That House and Carework Is Everyone’s Job

Respect begins at home.

When housework and carework are shared fairly, it builds stronger relationships, healthier families and more equal communities. These everyday actions shape how children learn about respect, partnership and responsibility.

Creating respectful relationships starts long before big conversations — it’s modelled in the way we show up for each other, contribute equally and value each person’s time and wellbeing.

Relationship Matters supports families, couples and individuals to build healthy patterns of communication, connection and respect. Because a fair home creates a stronger community.

Relationship Matters – Change starts here.

Workplace Matters – Supporting people, shaping culture.

Learn more → relationshipmatters.com.au

09/12/2025

Day 15 | Changemakers Lead by Example
Leaders who champion respect and equality create ripple effects of change.

Did you know there has been a 56% increase in serious workers’ compensation claims for assault and exposure to workplace violence and aggression over the past five years in Australia?
This shows why strong, respectful leadership and a proactive workplace culture are vital to preventing harm and supporting safer teams.

Our consulting and training services help organisations embed safety, inclusion and respect into their workplace culture, because leadership makes the difference.

Workplace Matters – Supporting people, shaping culture.

Find out how → relationshipmatters.com.au/workplacematters

Source: Safe Work Australia (2024). Work-related violence and aggression in Australia. Retrieved from https://data.safeworkaustralia.gov.au/report/work-related-violence-aggression-australia