The Franchise Relationships Institute (FRI) was established in 1989 by business psychologist, Greg Nathan, who had previously been a multi-unit franchisee and senior franchisor executive. At the time, Greg was surprised at the lack of quality information available on how to be a successful franchisor or franchisee, or how to manage the common stresses within the franchise relationship. Seeing an important need, he used his psychological training to create evidence-based tools and techniques for franchisors and franchisees, to help them understand the factors important to their mutual success and satisfaction. FRI has worked with over 500 franchise brands and 40,000 franchisees and since conducted extensive research with hundreds of franchise networks around the world on what helps or hinders healthy franchise relationships. Several popular books, such as Profitable Partnerships, have been published, and a number of important discoveries made. Useful collaboration techniques have been developed for preventing conflict and improving communication in large meetings, such as the Group Scoop. A number of objective psychometric tools have also been created, including the ACE Franchisee Survey for measuring franchisee satisfaction, and the Nathan Profiler, for assessing franchisee suitability. Whenever new discoveries have been made, these have been integrated into FRI’s professional development programs and conference presentations. It is this passion for sharing evidence-based tools and information that has established FRI as the world’s most trustworthy resource for helping franchisors and franchisees create healthy franchise relationships. For detailed information on how FRI can help, please visit https://www.franchiserelationships.com.
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