Workplace Matters

Workplace Matters Workplace Matters helps organisations create safer, more resilient workplaces.

We address real issues and support lasting change through practical, professional solutions. Our expertise covers everything from employee wellbeing and leadership development

There’s always opportunity before conflict escalates.You can feel it.Your intuition and experience tell you things are n...
31/03/2026

There’s always opportunity before conflict escalates.

You can feel it.

Your intuition and experience tell you things are not going well.

A conversation needs to happen… but no one wants to start it.

Leave it too long, and it gets harder to address.

If you’re leading people or supporting staff, you’ve been there.

That moment where you think… how do I handle this properly?

This session is about what to do next

how to step in early, say what needs to be said, and keep things on track.

You’ll walk away with practical ways to:
• step in before things escalate
• communicate clearly and respectfully
• manage emotions in the moment
• handle tough conversations with confidence

📍 Shepparton Business Centre
70 New Dookie Road
Shepparton

📅 19 May | 🕘 9:00 am to 12:30 pm

👉 Book your place:
https://relationshipmatters.com.au/event/conflict-resolution-skills-for-leaders-and-hr/
Or email:
workplacematters@relationshipmatters.com.au

You know that moment when something feels off with a team member…but you are not quite sure what to say or what your rol...
26/03/2026

You know that moment when something feels off with a team member…
but you are not quite sure what to say or what your role should be?
Most leaders have been there.

And it is not about having the perfect words.

It is about knowing how to respond in a way that feels safe, appropriate and supportive.
That is where confidence makes all the difference.

In our upcoming session, Compassion in Action: Leading Workplace Responses to Family Violence or Mental Health concerns, we focus on practical guidance you can actually use in the workplace.

You will walk away with a clearer understanding of how to
• recognise when someone may need support
• approach conversations with care and confidence
• respond without overstepping boundaries
• understand your responsibilities as a leader
• contribute to a psychologically safe workplace

This is a practical, grounded session designed for leaders, HR professionals and anyone supporting people at work.
📅 22 April | 9.00am to 10.30am
💻 Online
💲 $190 + GST

If you cannot make this session, there are several more running across the year.
If this is something you have been navigating, or you are supporting others to navigate, this is a great place to start.

👉 Register now, places are limited:
https://relationshipmatters.com.au/event/compassion-in-action-leading-workplace-responses-to-family-violence-or-mental-health-concerns/

Behind every strong team is a supervisor who knows how to support, guide and listen.Many supervisors step into leadershi...
16/03/2026

Behind every strong team is a supervisor who knows how to support, guide and listen.

Many supervisors step into leadership roles without ever being shown how to provide effective supervision. Having effective conversations, building trust with staff and supporting teams while maintaining accountability can be challenging without the right tools.

Our Supervision Training for Operational Leaders supports those with supervisory responsibilities to develop the confidence and practical skills needed to engage their staff and be effective supervisors.

4 Week Online Program
Mondays | 10:30am to 12 noon
27 April to 18 May 2026

Delivered by Workplace Matters trainer Carol Wlodarczyk, an experienced psychologist known by participants as the “guru of supervision”.

If you supervise staff and want to strengthen your leadership practice, this training is designed for you.

Learn more or register here:
https://relationshipmatters.com.au/event/supervision-training-for-operational-supervisors/

Most people don’t leave jobs.They leave cultures. If you’re committed to creating a workplace where people feel safe, re...
02/03/2026

Most people don’t leave jobs.
They leave cultures.

If you’re committed to creating a workplace where people feel safe, respected and supported to do their best work, that matters.

Through Workplace Matters, we deliver evidence informed training, leadership development, employee wellbeing programs and practical tools that support people and shape culture.

Subscribe to hear about our programs, insights and upcoming training opportunities straight to your inbox.
https://relationshipmatters.com.au/workplace-matters-subscription/

01/03/2026

Audiology Australia has announced new wellbeing member benefits due to demand that aim to help its audiologist members navigate personal and professional challenges in the workplace.

NDIS workers deserve practical communication tools, not just expectations.When communication breaks down in NDIS setting...
02/02/2026

NDIS workers deserve practical communication tools, not just expectations.

When communication breaks down in NDIS settings, it can quickly lead to misunderstandings, conflict, stress, and disrupted support for participants and families.

This practical online training will give NDIS workers and leaders clear strategies they can use immediately.

Respectful Communications and Team Cohesion in the Workplace (Online Training)
For NDIS workers, team leaders and supervisors

📅 Tuesday 17 February 2026
🕥 10.30am to 12.00pm AEDT
💻 Online delivery
🎟 $180 per person + GST
👥 Maximum 20 participants

You will gain:
✅ respectful communication techniques (words, tone, body language)
✅ tools to navigate disagreement professionally
✅ strategies to reduce tension and diffuse challenging situations
✅ practical ways to strengthen teamwork and cohesion

Only 20 places available. Enrol now to secure your spot.
https://relationshipmatters.com.au/event/respectful-communications-and-team-cohesion-in-the-workplace-for-ndis-workers/

Managing difficult clients is a workplace safety issue.If you work in customer service, you know the reality.Some days y...
02/02/2026

Managing difficult clients is a workplace safety issue.

If you work in customer service, you know the reality.

Some days you are not just answering questions.
You are managing anger, complaints, escalation, threats, tears, and high stress behaviour. And your staff should not have to “just deal with it.”
They need practical tools, clear strategies, and confidence to respond calmly and safely.

Workplace Matters is delivering a practical online training session for Customer Service Officers, team leaders and supervisors.
✅ De-escalation techniques
✅ Understanding triggers and responses
✅ Resilience and recovery after incidents
✅ Practical workplace case studies

Dealing with Difficult Clients (Online Training)
📅 Monday 16 February 2026
🕥 10.30am to 12.00pm AEDT
💻 Online via Zoom
🎟 $180 per person + GST
👥 Maximum 20 participants

Places are limited. Book now to secure your team’s spot.
https://relationshipmatters.com.au/event/dealing-with-difficult-clients-for-customer-service-officers/

Our thoughts are with everyone impacted by the devastating bushfires across Victoria.To those who have been affected at ...
12/01/2026

Our thoughts are with everyone impacted by the devastating bushfires across Victoria.

To those who have been affected at home or through work, including the loss of homes, livelihoods, animals, or a sense of safety, we see you. This is an incredibly distressing time, and the emotional impact can continue well beyond the immediate crisis.

If you or your employees are feeling overwhelmed, anxious, exhausted or struggling to cope, support is available. Workplace Matters is here to support organisations, leaders and employees with counselling and emotional wellbeing support during times of crisis and recovery.

If support is needed, please reach out to Workplace Matters.

Call 03 8650 6262 or visit
https://relationshipmatters.com.au/workplacematters/

to speak with someone who can help you take the next step.

Holiday HoursAs the year comes to a close, we want to let you know when Workplace Matters will be available and how to r...
22/12/2025

Holiday Hours

As the year comes to a close, we want to let you know when Workplace Matters will be available and how to reach us if you need support.

We will be open on:
• 29 December
• 30 December
• 31 December

Our hours are 9:00 am to 5:00 pm.

We will be closed on all other days during this time.

This time of year can be busy or stressful for many people at work. If you or your team need support, advice or someone to talk to, we are here to help.

You can call us on 03 8650 6262

or email workplacematters@relationshipmatters.com.au

If you need urgent help, please call 000.

We wish you and your team a calm, safe and restful festive season.

Our hearts are with the Jewish community We are deeply saddened by the tragic events in Bondi over the weekend and the l...
14/12/2025

Our hearts are with the Jewish community

We are deeply saddened by the tragic events in Bondi over the weekend and the loss of life that has followed. Our thoughts are with the families, loved ones and communities who are grieving.

We acknowledge the deep impact events like this can have, particularly for those who feel a close personal or community connection.

At Relationship Matters, we believe in compassion, inclusion and care. We remain committed to supporting individuals and communities during times of grief, fear and distress.

If you or someone you know is struggling, support is available.
Call 1300 543 396 or visit relationshipmatters.com.au/counselling-mental-health

Good Culture, Real Risk – When Commitment Creates Psychosocial Exposure- Tuesday 9 December 2025- 12.30 pm – 1.30 pm- Fr...
30/11/2025

Good Culture, Real Risk – When Commitment Creates Psychosocial Exposure

- Tuesday 9 December 2025
- 12.30 pm – 1.30 pm
- Free to register | Part of the HR Insights Series

Many workplaces with strong values and supportive teams believe their culture protects them from harm.

But under Victoria’s new psychosocial safety regulations, good intentions don’t remove risk.

When staff go above and beyond because they care deeply about their work, that same commitment can expose both people and organisations to psychosocial injury.

Our Speaker – Natalie Walker is a nationally recognised executive leader and Churchill Fellow known for her work in trauma-informed leadership and psychosocial safety. In this session, she explores how to turn commitment into protection, not exposure.

Click here to secure your spot:
https://us06web.zoom.us/meeting/register/h5xiB6tHTtu88241xL3x4g #/registration

Address

Level 4, 255 Bourke Street
Melbourne, VIC
3000

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5:30pm

Telephone

+61386506262

Website

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