Our aim is to give our patients the highest possible quality of care, by ensuring excellence in all aspects of our practice. We endeavour to provide patients with the best and most current treatments, methods, materials and equipment within our resource capabilities to ensure that the patients receive the high quality of service they have come to expect. Teamwork is highly valued and encouraged within the practice to promote a harmonious and productive environment. We hold great importance in ethical and responsible behaviour as essential to maintain the trust and loyalty of our patients and staff. It is the role of this clinic to provide a caring environment that is safe, welcoming and peaceful for all patients. We respect the right of individuals, and will attempt to treat patients promptly and courteously. We request the patient, in turn, to treat the staff and other patients with respect, and to refrain from shouting, swearing or engaging in other inappropriate behaviour which may cause harm or distress to themselves or others. The GPs at this practice bulk bill for all prevention and care planning appointments (health assessments, team care arrangements, GP management plan), pensioners, Health Care Card holders and children under the age of 16 years old. DVA Gold Card holders are asked to sign the service voucher. Otherwise, our fees are $69 for a standard consultation and $103.65 for a long consultation, with a Medicare rebate of $37.05 and $71.70, respectively. Fees are payable at the time of consultation by cash, cheque, MasterCard or Visa. The AMA fee structure forms the basis of our billing policy and is displayed in the reception area of the surgery.
