09/03/2026
SLES Group β Retail Skills in Action! ποΈβ¨
This session focused on research, critical analysis, and real-world retail skills through a mix of in-person and online activities. Participants explored customer journeys across different retail environments, reflecting on customer experience, staff interactions, and what great service looks like at every stage β from first impression to final purchase.
The discussions were thoughtful and practical, with the group identifying clear strategies to strengthen the customer journey both in-store and online at UpLoved.
Big-picture thinking, collaborative problem-solving, and real business insight β exactly the kind of skills that translate straight into the workplace π