Soul Support Co

Soul Support Co Support Coordination, connecting people with an NDIS plan to appropriate Services.

"Support Coordination with heart" - connecting people with services, protecting rights, and building independence.

⚠️ NDIS Safety Reminder – Protecting Rights, Dignity & Proper Practice ⚠️We’re seeing more cases of people advertising N...
10/12/2025

⚠️ NDIS Safety Reminder – Protecting Rights, Dignity & Proper Practice ⚠️

We’re seeing more cases of people advertising NDIS services they are not qualified or authorised to provide, and situations where participants are not being treated with the respect they deserve.

Under the NDIS Code of Conduct, all workers must:
✔ be honest about their skills
✔ provide safe, competent supports
✔ uphold participants’ rights, dignity and respect at all times

If you notice:
🚫 Unqualified people offering Positive Behaviour Support
🚫 Unsafe wheelchair or manual handling practices
🚫 A worker providing services outside their training or scope
🚫 Participants being spoken to poorly, disrespected, or treated unfairly
🚫 Any behaviour that puts a participant’s rights, safety or dignity at risk

👉 You can report concerns directly to the NDIS Quality & Safeguards Commission.

How to Report Misconduct or Concerns:

📞 1800 035 544
🌐 www.ndiscommission.gov.au → “Raise a Concern”
📧 You may also report anonymously.

Every participant deserves safe, respectful and dignified support.
If you’re unsure make a call and report.

For providers: Apply for registration NDIS Code of Conduct Behaviour support For workers: Worker orientation module NDIS Code of Conduct Workforce Capability Framework For participants: Worker screening Search banning orders and compliance decisions Find a registered provider NDIS Commission reform....

🧡 Today and every day, we stand for:• Choice and control• Accessible communities• Inclusion and representation• Human ri...
03/12/2025

🧡 Today and every day, we stand for:
• Choice and control
• Accessible communities
• Inclusion and representation
• Human rights and dignity
• Listening deeply, advocating strongly

Thank you to the incredible individuals who trust us to support their journey — your stories and strengths continue to shape why we do what we do.

23/09/2025

🌟✨ We did it! ✨🌟

From turmoil, to study, persistence, and passion — Today I am so proud to share that Soul Support Co. has passed audit and is on the path to becoming a registered NDIS provider. ✅💙

This milestone means so much more than just paperwork. It represents:
• A belief in social justice and protecting people’s rights.
• A commitment to choice and control for every participant.
• The reminder that you don’t have to be perfect — you just have to keep doing your best, learning, and improving every day. 💜

Soul Support Co. was built from the heart, not from competition. I don’t always get everything right, but my passion for this work never wavers — and this achievement proves what’s possible when you keep going.

Thank you to the participants, families, and community who have trusted me and believed in this journey. This win belongs to all of us. 💫

Here’s to the next chapter — continuing to grow, to advocate, and to empower people with disabilities to live life their way.

Who needs to follow the code of conduct?
02/07/2025

Who needs to follow the code of conduct?

The NDIS Code of Conduct sets clear expectations for providers and workers, to uphold the rights of NDIS participants.

Our animated video breaks down the Code of Conduct in clear and simple language, so you can understand your rights and what good support looks like.

Watch the video and learn more about the NDIS Code of Conduct at https://bit.ly/3Auwmhl

This will be so nice for participants to have a choice. So many improvements. “Ways to have different providers for SIL ...
25/06/2025

This will be so nice for participants to have a choice. So many improvements. “Ways to have different providers for SIL and SDA”s

We are developing new Practice Standards for Supported Independent Living (SIL).

They’re being shaped by:

- What we’re hearing from NDIS participants
- Recommendations and insights from reviews including The Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (DRC), the NDIS Review, and the NDIS Provider and Worker Taskforce
- Our co-design partnership with Inclusion Australia

and will focus on:

- Quality and safety
- Worker training
- Human rights and participant-centred supports.

Learn more: https://bit.ly/3T7oCrC

Choice and control?
16/05/2025

Choice and control?

🧾 NEW NDIS Funding periods - STARTS MONDAY – What you need to know (please share - sorry it's so long!)
Starting THIS Monday, 19 May 2025, if you get a new or reassessed NDIS plan, your funding will be released in smaller chunks (funding periods) over time, instead of the full amount upfront.
Here’s what that means:
🗓️ What are funding periods?
Funding periods break the availability of your plan funding into parts – for most supports, funds will be released in chunks every 3 months (quarterly). But they add up as you go – if you don’t use them all up, those unused funds are still available for the whole rest of the plan.
For some supports, like Home & Living supports, the funds will usually only be released monthly. And others like assistive technology and home mods etc, will be released as a whole item.
📅 When do they start?
Funding periods begin from your plan start date, not the first day of the month.
So if your plan starts on 15 June, that when the first period starts.
💰 What happens to leftover funds?
Any unspent funds roll into and are available in your next funding period.
But funds left over at the end of your whole plan do not carry over into a whole new plan.
📲 Who can see my funding periods in PACE?
You will be able to see all of this in your NDIS portal.
If you are Plan Managed, or you have a “My approved Support Coordinator” in the NDIS portal, they will also be able to see all of these breakdowns, but other providers won’t be able to see all that.
📤 How do I claim?
You (or your providers) will only be able to claim supports within the correct funding period. So if your support or service crosses over two funding periods, it needs two claims – one for each period. (This is what the NDIS have told us, but I’m not 100% sure this is correct) UPDATE: I'm now pretty confident this is incorrect info and that invoices can cross over funding periods! Phew! (19/5/25)
❌ What if I go over the available budget (the current funding period including any rolled over funds)?
The whole claim will be rejected. You can’t dip into future funding periods (but you can use those unused rolled over funds that are added into the current funding period)
🔁 Can I move money between periods?
No – you can’t just shift funds between periods. You can ask for a plan variation to change the length of funding periods, but if you need more actual funding, you will need to ask for a plan reassessment.
🔓 Is my plan still flexible?
Core supports stay flexible (depending on how they're managed).
Capacity Building supports are flexible unless stated otherwise in your plan.
🧒 What about kids or Early Childhood?
Same rules apply – funding periods affect all new plans, including Early Childhood.
👀 Already have a plan?
If your plan was approved before 19 May, these changes do not apply to you yet.

So…
✅ New plans = staged funding for everyone
✅ Leftover funds roll into next period (but not between plans)
✅ You can’t claim more than what’s available
✅ Ask for reassessment if needed
✅ You and your PM/SC can see it in PACE – others can’t

✅ What do you need to do?
🗣️ 1. Speak up at your planning meeting
If you need more of your funding upfront (e.g. for equipment prescription, Behaviour Support or Support Coordination where you often need more at the start), tell the planner at your meeting (and back up the request in writing!).
Your planner can allocate more funding in earlier periods if it's clearly needed and evidenced, and they agree (and you can request an S100 review if you don’t agree with their decision).
📋 2. Check your service agreements
Make sure your service agreements match your funding periods. If you are self or plan managed, you might find yourself owing money out of pocket if your service agreement doesn’t line up with these new requirements.
📞 3. Ask for help early if things change
If you hit a crisis or your needs change, contact NDIA or request a plan reassessment – don’t wait until the funding runs out.
🎤 4. Think about coming along to one of our live workshops to ask questions - we won't be able to answer everything, but we will give you as much as we can! https://www.thegrowingspace.com.au/events/

Pic desc: The image shows a screenshot from the NDIS provider portal (we haven’t seen the participant end yet!). The top half show details about the "Home and Living" funding component in a new plan that uses monthly funding periods.
• Support category: Home and Living
• Management type: Plan-managed
• Total amount: $144,000.00
• Funding period: 12 (circled in green), indicating the funding is split across 12 periods.
🔹 The bottom half:
• A pop-up window titled "Home and Living funding period schedule"
• A note at the top says:
“Any unspent funding will roll over to the next funding period.”
• There are 12 funding periods, each for 1 month, with $12,000 allocated per month.

Please make contact if you require any information about the services we provide.
08/05/2025

Please make contact if you require any information about the services we provide.

We provide high quality support. Person centred support offering choice and control over services. No wait times.

07/03/2023

Are you looking for a Support Coordinator but unsure of what to expect? At Soul Supp Co, we asked the people we work for, what makes a good Support Coordinator and here’s what they had to say!

They have a wide network of people around them that have diverse skills and specialist knowledge – They understand and accept that they don’t have to know everything, collaboration is the key!
They work WITH you, not without you.
They think outside the box to support you to get the best out of your plan.
They work with you to prepare for your plan review, this can be a stressful and anxiety provoking time! Having a good coordinator can really alleviate some of the worry and take the pressure off you.
They understand the NDIS/NDIA and their processes (as much as someone can) and keep up to date with the ever changing system!

Please contact us if you would like to know more! We have capacity to take on new referrals.
Soulsupco@outlook.com
0431755965

Address

Portland, VIC
3305

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