01/12/2025
🔎 SKIN CHECK
🌟Why do we ask for your credit card to be held when booking on HotDoc?🌟
Our skin cancer screening clinics are a premium service which allow you to have your skin check locally, rather than travelling to the city which is very costly. These are long consultations that poorly funded by Medicare and take our Doctors away from regular consulting. As such, we charge a private fee (a gap) to ensure this is a sustainable service.
Historically many patients have either failed to attend appointments or refused to pay the gap. We now ask that patients use Hotdocs to confirm their appointment, confirm that they are aware that there is a fee associated with this service and enter their credit card details in advance to secure the booking and have their visit processed electronically. The use of this process via Hotdocs has drastically reduced the rate non-attendance and has ensured that many more people have had their skin cancer screening performed.
If you have any problems using this system, please talk to our helpful reception staff.
🌟Which system is used to ensure your credit card details are safe?🌟
Renmark Medical Clinic uses the financial organization Stripe when using the HotDoc platform to process payments on behalf of the practice. Stripe is Level 1 certified with the Payment Card Industry – Data Security Standards. As a result, your card details, expiry, CVV codes, and data are secure and will never be visible or stored with HotDoc or the practice.
Alternatively, you can present to the clinic to complete a skin check form which will ask for credit card details to be obtained.
🌟ABOUT SKIN CHECKS🌟
A skin check is one of the best ways to detect and prevent skin cancers. Skin checks generally take 20-30 minutes to complete, and during that time, your doctor will examine your whole body. If your doctor finds a suspicious spot on your skin, they may rebook you to remove it or perform a biopsy (removing a small sample of tissue for detailed examination at a laboratory).
If you are interested in this service, please phone the clinic now on 8586 4111 to arrange an appointment or book via HotDocs.
As our Skin Clinic is a premium service, a fee of $175 applies to all patients. This is not a bulk-billed service. Cancellations within 4 hours’ notice or appointments not attended will incur a $120.00 fee. These fees are not Medicare claimable and will be deducted from your held credit card.
What to expect in your skin check consultation:
• Please don’t wear any make-up, nail varnish, or tanning products.
• Unless attending for a specific lesion/spot of concern, a full skin check is recommended.
• When the doctor calls you into the consultation room, they will ask you some questions regarding your history, previous excisions, occupation, level of sun exposure, and frequency of sun protection.
• Your doctor will ask you if you have any spots of concern.
• Generally these skin checks are performed with you leaving your underwear on. Your doctor will ask if you are comfortable to undress to your underwear. You can leave on extra clothing if you feel more comfortable that way.
• With your consent, your doctor will examine all areas of concern.
• There are modesty sheets and chaperones available.
• Your doctor will begin a systematic approach using a screening examination light and a dermatoscope to cover all areas.
• Your doctor may lightly palpate each lesion for additional clues.
• If following up from a previous melanoma, your doctor may check your liver and lymph nodes (neck, armpits, and groin).
• Cryotherapy may be applied to suitable lesions; these lesions will turn red and may blister. Please let your doctor know if this is an issue for any lesion, and a follow-up consultation for this can be arranged at a suitable time.
• Depending on your level of risk you will be entered into our recall list to ensure follow up skin checks are arranged.
• If your require a lesion to be excised, this will be rebooked on a separate time and the doctor will provide you with an information/consent form for you to read before the procedure. If your require a lesion to be excised, this will be rebooked on a separate time and the doctor will provide you with an information/consent form for you to read before the procedure.
