15/02/2026
Care doesn’t start on the ward... It begins at the drop-off zone. 💛
For many patients arriving at Robina Hospital, the drop-off zone is one of the busiest and most emotionally charged places. It can be a place where nerves run high, first impressions are formed, and care begins.
Operational Services Officer Luke is often one of the first people patients meet.
“I’ve got to know so many patients over time,” Luke said.
“Our regulars all know me, and I always make sure to remember everyone’s names.”
Recognisable by his signature Akubra 🤠, Luke says the role is all about easing the experience for others.
“I really love helping people move through their day with a little less stress,” he said.
From a friendly hello to practical support in the car park, Luke’s work is a reminder that care doesn’t just happen inside hospital walls.